Administrative departments of industry and commerce, quality and technical supervision, price, health, drug supervision, inspection and quarantine, economy and trade, construction, transportation and tourism. Within the scope of their respective functions and powers, strengthen the supervision and management of operators according to law, and investigate and deal with illegal acts that infringe on consumers' rights and interests.
The administrative departments for industry and commerce at or above the county level shall set up or designate specialized agencies to protect consumers' rights and interests. Fourth provinces, cities, counties and districts shall establish consumer associations (or consumer committees, the same below).
The people's governments of provinces, cities, counties and districts shall determine the establishment of their working institutions according to the needs of consumers' associations to perform their statutory functions. The funds required by consumer associations are included in the fiscal budget at the same level. The relevant administrative departments shall support consumer associations to perform their statutory functions. Article 5 When people's governments at all levels and relevant administrative departments formulate major policies concerning consumer rights and interests, such as water supply, power supply, gas supply, telecommunications, cable television, transportation and medical care. We should listen to the opinions of consumer associations and consumer representatives by holding symposiums and hearings. Article 6 The mass media shall publicize the protection of consumers' rights and interests, support the work of consumers' associations, and expose and criticize acts that infringe on consumers' rights and interests. No unit or individual may interfere with or suppress the true reports on the protection of consumers' rights and interests. Chapter II Rights of Consumers and Obligations of Operators Section 1 General Provisions Article 7 Consumers shall enjoy all rights stipulated in the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests and other relevant laws and regulations. Consumers should respect the labor of business operators and exercise their rights according to law.
Operators shall perform their obligations in accordance with the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests and other relevant laws and regulations, and effectively protect consumers' rights and interests. Article 8 A business operator shall indicate its real name and logo in a prominent position in the business premises; Those who use other people's counters or venues to engage in business activities shall indicate their real names and marks.
Organizers of commodity trading markets, organizers of trade fairs, venue and counter providers shall publish the telephone numbers and addresses of supervision and complaint institutions in a prominent position in the trading venues, strengthen management, and urge operators, exhibitors and users of venues and counters of commodity trading markets to hang trading cards or business licenses. Article 9 Business operators shall not provide consumers with commodities whose production and sale are prohibited by laws and regulations.
The business operator shall mark the goods that are defective but do not affect their performance, and shall not conceal them.
For electrical goods, inflammable and explosive goods, cosmetic surgery, plastic surgery services, amusement services and other goods and services that may endanger personal and property safety, business operators shall make a true explanation and a clear warning to consumers, and explain or indicate the methods of correctly using goods or receiving services and the methods of preventing harm. For thrilling amusement projects, emergency measures and rescue plans shall be formulated. Article 10 Business operators shall not force consumers to buy goods or accept services, and shall not tie in goods or services in any form or attach other unreasonable conditions. Consumers have the right to refuse the compulsory trading behavior or tying behavior of operators.
Without justifiable reasons, business operators shall not refuse or delay to provide consumers with the goods or services they operate. Article 11 Business operators shall provide consumers with true information about goods or services, and shall not make false statements or engage in deceptive sales inducement activities such as demonstration and persuasion.
Operators shall not use false advertisements to deceive or mislead consumers. Article 12 Business operators must clearly mark the prices of commodities or services in accordance with the provisions and publish them in a prominent position. Do not sell goods or provide services above the marked price, and do not charge any unspecified fees.
Operators shall not provide goods or services at false "clearance price", "sale price", "preferential price", "discount price" or other deceptive prices. Thirteenth operators should use measuring instruments that meet the requirements of the state, and take the legal units of measurement as the basis for settlement.
The operator shall not include the package weight in the net weight of the goods, shall not be short of quantity, and shall not refuse the consumer's review of the scheme. Article 14 Where an operator sells goods by mail, TV direct sales or online sales, it shall ensure that the quality and performance of the goods are consistent with the advertising, and provide the goods within the promised period.
If the goods purchased in the above way are inconsistent with the advertising or have quality problems, consumers can return them within seven days from the date of receipt of the goods, and the business operator shall bear the reasonable expenses that consumers must pay, and shall not charge consumers for depreciation of the goods.