Determine goals and "champions"
Because TQM is too complicated, you can't influence it unless it takes the form of a team. When designing a team to solve quality problems, the management should set five goals: the team should be as small as possible to improve the efficiency and effectiveness of its operation; Appropriate training for the necessary skills of team members; Give the team enough time to solve the problems they intend to solve; Give them the power to solve problems and take correct actions; Give each team a "champion" to help the team solve possible problems in team work.
In order to achieve the above objectives, generally speaking, there are three main types of quality management teams:
Quality Improvement Team or Quality Excellence Team (QITS). These groups are temporary groups set up to deal with specific problems that often occur, usually for 3 to 12 months.
Problem solving team (PSTs). These groups are temporary groups set up to deal with some specific problems and identify and overcome the causes of these problems. They usually set 1 week for 3 months.
General working groups (NWT) These working groups are composed of small groups of skilled employees who undertake work tasks and responsibilities. These groups use the concepts of employee participation group, self-management group and quality cycle, and these groups usually have 1 to 2 hours working time in 1 week.
"division of labor does not divide families"
As an organizer, we must first create an atmosphere, work with tacit understanding, give full play to productivity, and find the feeling of "but I feel the harmonious heartbeat of the sacred unicorn" among the employees. Secondly, eliminate unnecessary work boundaries, cultivate the cooperative spirit of employees as a whole, and formulate some rules in the team, so that everyone can form the habit of "having division of labor without division of labor" and "supporting each other and working hard". Thirdly, we can't ignore anyone in the team, so that every member has room for self-development. At the same time, we should try our best to get rid of individualism, egoism and arrogance, pay attention to members' concerted actions and feelings of hardship and honor, and establish the concept of team collectivism. Fourth, let every member learn to tolerate, appreciate and respect the individual differences of other members, so that all employees have a sense of unity, set the same goal and create a better future together.
People are social people, and people have social and collective needs. When you are integrated into a group, you are a member of this group, and your words and deeds represent this group and affect the whole group. If an employee lacks the spirit of unity and cooperation, even if it can bring benefits in the short term, it cannot bring long-term benefits. If an employee can't do a good job honestly and fairly, the team will be polluted and the enterprise will be damaged. Only those who work for the benefit of the team and enhance the reputation of the team will be treated with courtesy. Because the enterprise hopes that each individual can appreciate the intangible assets of the enterprise with excellent cooperation spirit and good moral image.
Team spirit also requires everyone. First of all, we should realize that teamwork requires higher personal qualities. In addition to excellent professional knowledge, you should also have excellent teamwork ability, which is sometimes even more important than your professional knowledge. Secondly, we should recognize our position and value. No matter what role you play in the enterprise, every job you have has an interface with others, which means that your work needs the help of others. If you want to get help from others, you must help others first.
Learn to appreciate others.
To realize that "support is a hotbed of teamwork", we must learn to rely on partners and take cultivating and encouraging partners as the top priority. You know, winning depends on everyone's coordination, because the brand of any product or enterprise is not made by itself, and it can only be formed after inspection and recognition by all parties. Similarly, personal brands are by no means self-styled, but recognized by everyone. We should have a correct attitude, consciously adjust our roles as needed, and learn to appreciate others. This is a kind of personality cultivation, but also a kind of temperament improvement. It helps a person to gradually mature and succeed, and is of great significance to improve a person's ability to survive, cooperate and develop. Personally, if you form your own personal brand, you will have job security. For enterprises, using such people is trustworthy and reassuring.