tmall keeps cars by using existing stores, shares tmall traffic with franchisees, and retrieves accessories from tmall system. For example, if you want to change the oil or machine filter, Tmall will help you place an order from the Tmall platform, which is no different from your own order to Tmall, or use the goods on the spot to help you save. However, Hutu Automobile Maintenance is a franchised and self-operated garage. If you place an order for accessories from the online APP, Hutu Mall will deliver the goods for you in the nearest city. If there is no spot, it will be equipped for you from other channels.
which home is more reliable?
In terms of service,
Dachu handles problems faster than Tmall. Take tires as an example. Although both TUHU and Tmall have one-year tire insurance, TUHU's claim procedure will be more perfect. If the consumer reports the case, it will be handled quickly through a complete claim procedure, and Tmall still needs to rely on Tmall's customer service. There is no report process, and the claim efficiency is not high enough.
Brand
The brand of TUHU is better. In addition to the perfect tire service, Hutu also has various maintenance, batteries, wheels and additional services, as well as many cooperative stores. Hutu factory store is a representative of cooperative stores, which is very professional and its strict technical requirements have been well received by the majority of car owners. Tmall covers a wide range of business. At present, it is only a franchise store, and the system is not perfect enough.
Both Hutu and Tmall will be the mainstream direction of the automobile service industry in the future. Tmall's resource integration ability is stronger, and it has a huge customer base, so it should not be underestimated in the future.
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