Luggage is a certain travel necessity for passengers to check by ticket. The maximum weight of each piece of luggage is 50 kg, and the sum of the dimensions of length, width and height shall not exceed 200 cm at most and not less than 60 cm at least. Baggage is usually transported by train or in advance.

Wheelchairs used by passengers with mobility difficulties during travel can be checked by luggage.

2. What items need to be checked for escort?

Consigned gold, silver, jewels, securities, cultural relics, guns, animals, etc. that need to be kept halfway shall be escorted. The accompanying personnel shall purchase tickets and be responsible for the safety of the articles they keep.

3. How is the delivery time of luggage calculated?

The delivery cycle of luggage and parcels is calculated according to the freight mileage. Baggage is within 600 kilometers for three days from the date of consignment. When it exceeds 600 kilometers, each additional 600 kilometers will increase by one day, and the part less than 600 kilometers will be counted as one day.

4. What should I do if the passenger's luggage is overdue?

When the baggage is delivered beyond the prescribed delivery time limit, the railway transport enterprise shall pay the passenger liquidated damages according to the percentage of the overdue days and the freight charged. When the luggage is changed for transportation, the penalty for late delivery will not be paid.

When a passenger requests to pay liquidated damages, he shall show his baggage ticket within 10 days after the arrival of his baggage.

5. After the luggage arrives, does the carrier keep it free of charge?

After the baggage arrives, the railway transport enterprise will keep it for 3 days free of charge from the date of notification, and the overdue baggage will be kept for free 10 day. When the passenger's luggage is delayed due to the responsibility and force majeure of the railway transport enterprise, the number of days of free storage shall be increased according to the number of days of delay. When the free storage period is exceeded, the storage fee shall be charged on a daily basis.

6. How do passengers pick up their luggage and parcels?

Passengers claim their luggage with valid identity documents when purchasing tickets. When others collect tickets on their behalf, they will be collected with the valid identity documents used by the passengers when purchasing tickets and the valid identity documents of the consignee.

7. How can I change my luggage?

After handling the baggage check-in procedures, passengers can handle the baggage change procedures at one time according to the following provisions; The arrival and stop of baggage change must be the baggage handling station:

(1) When the consignment is cancelled before delivery at the departure station, all the freight will be refunded and the storage fee will be charged;

(2) When the consignment is cancelled after the consignment at the departure station, the baggage will be transported back to the departure station from the arrival station, and the received freight will not be refunded, and the baggage freight between the arrival station and the departure station will be replenished;

(3) When passengers change their luggage to the station after signing in, they will make up or refund the difference in baggage freight from the station to the new station before consignment;

(4) When passengers change their luggage to the station after checking in, the freight collected will not be refunded, and the baggage freight from the original station to the new station will be replenished;

(5) When a passenger requests to transport his luggage back to the stop after stopping his trip, he shall make up the baggage freight between the original stop and the stop.

8. What should I do if I find that the product name does not match?

When transporting articles or dangerous goods prohibited or restricted by the state, the consignment shall be cancelled at the departure station, and the transportation shall be stopped at the midway station (the dangerous goods found on the train shall be handed over to the parking station in front), and the relevant departments and passengers shall be notified to deal with it. The collected freight is non-refundable, the baggage freight is doubled according to the piece, and the storage fee is charged.

9. What are the names of common dangerous goods?

See the Catalogue of Prohibited, Restricted and Consigned Articles for Railway Passengers for details.