Vipshop is the first e-commerce company in China to provide brand-name genuine insurance.

Vipshop promises that all products sold in www.vipshop.com are genuine brands that have been strictly checked, and China Pacific Property Insurance Co., Ltd. will underwrite every product you buy.

If you suspect that the goods purchased at Vipshop are genuine brands, please immediately go to the Industrial and Commercial Bureau or a qualified institution for product quality appraisal. If the appraisal result is non-brand genuine, you can claim full compensation for the price of the goods from Pacific Insurance Company according to legal procedures within 90 days after receiving the goods at the latest. In addition, please inform Vipshop in time, and we will assist you to conduct a comprehensive investigation.

Thank you for your attention to Vipshop!