1. The sender (consignor) can choose the guaranteed or unsecured express service according to the importance and fragility of the express goods. If the shipper (shipper) chooses not to insure the express mail, both parties confirm that the actual value of the express mail does not exceed 5 times of the courier fee paid by the shipper.
If the uninsured service type is selected, if the delivered goods are damaged or lost, compensation shall be made according to the agreement of both parties on the courier. If the two parties fail to negotiate, compensation shall be made according to the highest compensation standard, which shall not exceed 5 times of the courier fee paid by the consignor.
2. If the insurance service type is selected, both parties confirm that the value of the actually delivered express goods does not exceed RMB 65.438 billion+. If the express goods are damaged or lost, compensation shall be made according to the actual losses.
The appraisal fee is charged according to 1%-3% of the value of the goods appraised by express mail. When handling insurance formalities, the shipper shall declare to the courier service unit a valid certificate that can prove the value of the goods sent by express mail, and the courier service unit shall check and confirm that it has obtained the issuance and insurance documents stamped with the official seal of the courier service unit.
Extended data:
Matters needing attention in Shentong express delivery process:
1. Fill in the waybill after reading the endorsement terms of Shentong Express: the waybill and endorsement are the transportation contracts signed by consumers and Shentong Express. Because there is no legal norm or judicial interpretation contract in the express delivery industry, most local courts adopt the economic contract law. However, even if all the judgments are in accordance with the provisions of the Economic Contract Law, the results of court judgments are different.
Therefore, consumers must read carefully the insurance, compensation, exemption clauses and other terms before mailing. If it is a customer with a large daily express delivery volume, it is recommended to sign an express delivery contract with Shentong Express Company to protect their legitimate rights and interests. When filling in the waybill, please fill in the contact telephone number and address of the sender and the recipient accurately, otherwise it may cause delivery trouble, or the return address and sender cannot be found when returning the express mail.
2. Insurance for valuables: It is recommended to buy insurance for items with a general value of more than 2,000 yuan, such as mobile phones, watches, computers, cameras, jewelry, high-end clothing, artworks, etc. And correctly fill in the item name, insurance amount and amount in the name column of the insured goods to avoid disputes arising from claims.
At the same time, the declared value also needs to be filled in truthfully. Some express transportation insurance can be exempted from compensation. If the declared insured amount is 5,000 yuan, the actual compensation can only be 4,700 yuan, of which 300 yuan can be exempted from compensation.
So be sure to consult Shentong Express Company and ask for a written explanation if necessary. The premium rate is generally between 1%-3%. If the premium rate is too high, it is suggested to balance the price and insurance premium of other courier companies.
3. Sign for the courier and leave a receipt: when the courier arrives at the courier, I should sign the receipt in addition to myself, and the signature should be consistent with the famous brand I wear. This is a change of great legal significance. The waybill is not only a transport contract, but also a certificate for sending express mail. Don't throw it away until it is delivered to the sender.
4. Sign-in process: the courier's outer package is intact, and the sign-in person signs for confirmation. If there is a shortage or damage, you can return the goods or ask the courier to write a written certificate and take photos, and immediately call the customer service staff of the merchant or courier company (remember the names or numbers of the customer service staff and courier).
If the outer packaging is obviously damaged or otherwise abnormal, unless otherwise agreed between the courier service agency and the sender, the receiving and sending personnel shall notify the recipient to check the inner packaging before signing for it. If there is a shortage or damage, you can return the goods or ask the courier to write a written certificate and take photos, and immediately call the customer service staff of the merchant or courier company (remember the names or numbers of the customer service staff and courier).