Model essay on rationalization suggestions for shopping malls
First, how to improve performance
1. Establish a customer database to record every sales of customers.
2. Analyze customers' preferences and preferences through the database, so as to accurately locate and sell.
3. Improving the quality of shopping guides also requires several preconditions. The counter manager should not only communicate with other counter managers, but also communicate with employees and help them more, not only to improve themselves, but also to drive employees to improve their performance without reservation or hiding anything.
4. We should actively communicate with manufacturers to ensure sufficient supply, and there is no phenomenon of missing numbers and broken codes. The shopping guide should be familiar with fabric knowledge and know the goods like the back of his hand.
5. Greet the guests actively and enthusiastically, and make them feel valued. If you ignore them, you will lose many customers.
6. Pay attention to the customer's questions, summarize them in a notebook, and slowly accumulate the answers to the customer's questions. Only by doing so can you be trusted and the customer's psychology be practical. As long as customers enter the counter, they should know the clothes that suit them and do every business well.
Second, maintain old customers.
1. Establish customer database.
2. Call or send messages to greet customers on holidays or special days.
3. Apply to the manufacturer for some gifts and special souvenirs to give back to the old customers.
4. Optimize the shopping environment to make customers feel comfortable and relaxed when shopping in our mall.
5. Do after-sales service, think about what customers think and worry about what customers are anxious about.
Summary: Old customers are important assets of enterprises, and we are the key targets of sales. Old customers should not forget to establish good relations with old customers.
Third, measures to save energy and reduce consumption
1. Write down your day's work schedule first and allocate it. For example, you can use a notebook to keep accounts first, and then turn on the computer to keep accounts after work, so as to shorten the time of using the computer as much as possible.
2. Save every drop of water. When we don't use the electric iron, we must remember to turn off the water and unplug it.
3. Use paper, be sure to use it on both sides, which can save paper and improve the utilization rate of paper.
Fourth, rationalization proposals.
1. Intensify TV, newspaper and radio publicity to improve the popularity of shopping malls.
2. Employees should be trained in professional knowledge, such as fabric knowledge and nursing knowledge.
3. Environmental sanitation: Lufthansa's toilet environment needs to be improved. Let its property security department establish a reward and punishment system, such as arranging two shifts every day, the responsibility lies with people, the division of labor is clear and unclean, and cleaning is punished, which can solve the corresponding cleaning and supervise shopping guides.
4. The problem of drawing water on the second floor, I think it should be opened during business hours, because when employees draw water, water or hot water turns into warm water at the back, which is not good for employees. If you wait until the water is turned on and then lock it for cleaning, there will be many employees on the second floor. Any problem with employees' health will affect sales.
Verb (abbreviation for verb) trade union activities
1. I suggest that trade unions should often hold some non-competitive activities, that is, more relaxed activities, such as? Climbing a mountain? ,? An outing? Swimming together, relaxing together, or eating together and singing together give us a space to release.
Suggestor: XXX
XXXX，XXXX，XX，XX
Model essay on rationalization suggestions for shopping malls Part II
finance section
office
personnel section
1. In order to further standardize the gfd of the company's employees, it is suggested that the company use uniform hair clips for female employees and clip them behind their heads with hairnets.
2. It is suggested that the floor manager arrange personnel to check the instrument of each employee before the early shift every day. If irregularities are found, it is necessary to ask for rectification and warn that the materials will be punished next time.
Commercial Management and Procurement Section
1. Set up an ATM on the first floor.
2. It is suggested to set aside an evening before the celebration to focus on promoting high-end customers.
3. It is suggested to raise the salary of logistics personnel.
after-sales service
1, about the company's product promotion. Do all kinds of high-end media (newspapers, TV, street signs, etc.). ), but it is not suitable, mainly because the prices of mainstream media are on the high side, so I suggest that everyone in the company should set up a blog, the content of which is mainly about the company, such as company introduction, business scope and so on. Let's each play a salesman.
Security section
1, strengthen the safety knowledge and use training of fire fighting equipment for all employees of the company.
2. Intensify the publicity of Plaza Supermarket, and make an all-round attack through TV stations, radio stations, newspapers and promotional activities.
3. Improve employees' wages and benefits.
information industry
Planning department
1. Make special points cards to realize online redemption of consumption points and stimulate e-commerce consumption.
2. Install LED display screen in the main entrance porch, and the factory can charge for publicity and income generation to save costs.
direct current
It is suggested that the company buy a carving machine, so that it can design its own carving and save costs.
4. It is suggested that the company use the official business processing automation system, and the work report and expense approval are all completed through the computer network, and the unfinished ones are not printed to achieve savings.
5. It is suggested to improve the wages and benefits of workers.
Big customer department
distinguished guest
1. Pay employees' salaries on time.
The uniform of the company is too mature, so it should be changed to show the corporate image and highlight the positive spirit of employees.
Automobile trading company
1. Set up a paper recycling box, which is classified according to the paper size for easy access.
2. Install a high-definition camera in front of the square to facilitate car inspection and square safety.
3. Enriching employees' cultural life and improving enterprise cohesion, centripetal force and team consciousness are also important measures to enhance the image of shopping malls.
4. Design an image that represents the corporate image.
Shu Ning electrics
Wancunqian town
1. It is suggested that taxis be used for promotion every time.
food
1, pay workers' wages regularly;
2. Reduce costs and increase efficiency. It is suggested that middle-level cadres take four breaks a month, and the chief should report to the general manager during the break, and the deputy and assistant should report to the boss on the first floor.
1, refund to the manufacturer in time.
The entrance on the first floor is too cold in winter. It is suggested to install a door cover similar to Bai He or a thick cotton curtain at the gate.
3. Be kind to employees and provide places to eat and drink.
4. Unreasonable assignment of tasks, big wage difference.
5. In winter, properly adjust the time to get off work at night, one hour in advance, which can not only save electricity for the company, but also ensure the convenience for employees to get off work by car and wear safety clothes at home.
1, reasonably arrange certain public holidays for middle-level cadres.
2. Pay employees' wages on time.
3. The company's buses can be rented out to others without tasks, and the fees are charged according to the model, purpose and distance.
4. The decoration of each floor of the mall is planned and arranged by the company in a unified way to provide customers with a good shopping environment and promote sales.
5. It is suggested that the company collect electricity charges from various brands, control electricity consumption and save electricity.
6. With the change of people's thinking, what about now? A donkey friend? With more and more children, it is suggested that the company introduce outdoor sports brands.
7. It is suggested that the company increase publicity and education on energy saving and efficiency improvement, improve employees' awareness of saving, and sit down in women's clothing.
1. It is suggested that the company should have a unified holiday atmosphere layout standard, and the arranged items can be uniformly distributed (the expenses shall be borne by the manufacturer);
2. It is suggested that the company can swipe the Hualian card by taking the Hualian taxi.
Install a TV next to the direct elevator on the first floor, which can broadcast the layout of the nearest Hualian and the promotion activities on all floors all day.
4. It is suggested that the company can open a convenient mobile car to sell goods, order and deliver goods to the door in places or communities where there are many business people.
5. Open a care center where parents with children can care and adults can shop at will.
6. It is suggested that the safeguard section and the electrician check the circuit of the mall once a month.
Fourth Floor
1. It is suggested to put vending machines at the door of the toilet.
2.2. It is suggested to place an automatic beverage vending machine on each floor.
3. Improve service quality.
Customers can provide a rest space when shopping.
5. Arrange a place for employees to drink water at designated points on each floor.
6. It is suggested that Hualian salespeople can have guaranteed prices and commissions like promoters.
7. It is suggested that manufacturers replace spotlights with energy-saving lamps to save electricity.
8. When the weather turns cold and there are few customers at night, it is recommended to leave work early to save electricity.
9. Implement skill appraisal of shopping malls;
10. Strengthen brand sales activities, increase market share and increase sales.
1 1, reducing staff and increasing efficiency, and increasing salary15%;
12, make development plans for employees, so that employees have clear development goals in their work.
13, do a good job in employee performance appraisal, and promote the development of enterprises and employees.
14. Establish a sound organizational structure and standardized operation mode, and clarify the workflow of rationalization proposal.
Household appliances no.1 branch
1. It is suggested that the home appliance warehouse should strengthen the maintenance of commodity packaging boxes, and the storekeepers should improve their understanding of packaging boxes.
1. The boxes of refrigerators and washing machines stored in the warehouse must be placed in a standardized way, and no accessories can be lost.
2. The sign of the escalator from the appliance store on the fifth floor to the fourth floor is not obvious, and many customers are upset because they can't find the stairs every day.
3. I hope that the freight elevator can ensure the normal cloud top every day, which is convenient for us to pull the goods.
4. It is best to arrange a special person to be responsible for the invoice printer, so as to avoid customer dissatisfaction and complaints caused by the late printing of holiday invoices.
5. Advertising word innovation? Fashion consumption, all in Hualian
6. During the May 1 ST, 11 th and New Year's Day activities, I hope that there will be full-time personnel responsible for home appliance arbitrage.
Household appliances er no.3 branch
Sixth floor
1, suggested 1? The fire safety passage on the 7th floor was transformed into induction lamp, which not only saved electricity, but also provided a safe passage for employees after work.
2, the establishment of staff canteen, solve the problem of staff to eat.
3. Suggestion 165438+ 0: 30 at noon? At night 14: 30, 17: 30? There are fewer customers at 2 1: 00, so turn off the spotlights in the lobby to save electricity.
4. It is recommended to pay wages on time every month without delay; Is the employee gfd correct and does not dye yellow hair?
5. There are often business people in specialty stores, small shops and backyards around, who take the elevator to the bathroom of our shopping mall, which has caused certain losses to the company. It is suggested that special security personnel should stop it in a civilized way to save energy and reduce consumption.
6. The work clothes of the company are too old. Can it be replaced once a year?
The first floor of Xicheng
1. For document printing, informal documents are printed on paper, so I suggest you use the back of waste paper to print documents, which can save paper.
2. Evaluation and reward of relevant rationalization proposals. The company established this system immediately, so should we also adopt the reward system to encourage every member of the company to contribute to the development of the company?
The business hours of Xicheng are adjusted from 8 am to 8 pm, because there are almost no customers and sales after 8 pm, and the electricity bill is really wasted. Please check it.
4. Save water and electricity, and turn off all spotlights in the lobby after work.
5. It is suggested to use LED at the entrance of the shopping mall to let outdoor customers know more about the promotion information;
6. It is suggested that an employee activity room can be set up on the sixth floor of Xicheng to enrich employees' spare time.
7. It is suggested that the gold jewelry cabinet group wear white gloves uniformly distributed by the company when selling goods to show the brand image and Hualian image.
Xicheng second floor
1, suggestion; It's getting colder and colder, especially at eight o'clock in the evening. I hope the leaders will consider it and adjust the business hours due to seasonal changes. Xu Rui.
2. It is located at the cashier of men's wear department on the second floor, and the logo is not obvious. I hope to set up a clear sign so that customers can easily find the checkout counter in Min Xu.
In order to save energy and the safety of employees, it is suggested to adjust the off-duty time to eight o'clock. Chen Bing.
Save electricity and turn off some spotlights when customers are scarce. Mr. Liu
5. Save water and replace the sink with an induction faucet. Mr. Liu
6. Every brand is equipped with an electric meter to save electricity.
7. It is recommended to leave work one hour early every night, because there are few customers after eight o'clock and the purchase rate is low. You can save electricity by leaving work an hour early, and you can save a lot of money after a long time.
Xicheng third floor
1, the season changes, and it is recommended to leave work from 8 am to 20 pm for the sake of safety and energy saving of employees. Cai qinguan
2. It is suggested that the Guangzhou office should pay the delivery fee like Yiwu office (the procedure to reduce the reimbursement fee for the counter manager Cai).
3. Layout in the most eye-catching place in the shopping mall? Struggle list? Write 700,000 tasks this month to encourage morale and inspire passion (innovation) every day.
4. It is suggested to use the backyard as the staff canteen to provide breakfast and dinner, which is convenient for employees to bring meals and also to generate income for Hualian. Zhu Lina on the third floor of Xicheng
5. It is suggested to turn down the broadcast volume during working hours (convenient for employees to communicate with customers and save electricity).
Xicheng household appliances:
1 It is recommended to leave work at 8: 05 pm, and no customers will save electricity.
2. Increase delivery vehicles, save external vehicles and reduce costs.
3. Establish the concept of saving employees.
4. Change business philosophy, expand sales, let shopping guides get paid and retain talents.
5. Establish the service concept or culture (innovation) of the mall according to the different products sold in the mall.
6, combined sales, using the advantages of self-operated brands to drive other brands to sell (innovation)
Xicheng supermarket
Shangdong supermarket
1. After shopping in 62 yuan during the National Day 1 1, you can play the auction game with the receipt, and you will be rewarded for participating in the activities. This activity has greatly stimulated customers' desire to buy, which is in line with innovative reward standards.
Shangdong first floor
Shangdong second floor
1. Promoters are highly mobile. Teach them how to use fire-fighting equipment at the first time when they enter the market to ensure the safe operation of the mall.
2. Take out part of the area of Upper East Block C for the staff canteen, and do not rent it, so as to reduce the dining time and have hot meals in winter.
3. For the purchase and delivery activities, do you consider participating in the self-operated price increase by 2.5 times or 4-5 fold?
Shangdong third floor
Shangdong fourth floor
Suggestor: XXX
XXXX，XXXX，XX，XX
Model essay on rationalization suggestions for shopping malls 3
I have worked in China Merchants for three years. After three seasons, I witnessed the development of investment promotion, and Ginza witnessed my growth. In China Merchants, every employee is the owner of China Merchants, and they are deeply concerned about the future of China Merchants. Everyone is willing to actively make suggestions for the development of China Merchants, because the future of China Merchants is our future. As a grass-roots employee, I work in the front line of sales. Now I will talk about some management problems encountered in my work:
First of all, in terms of employee management. Faced with the problems of high turnover rate and difficult management in shopping malls, I think that in the initial stage of new employees' employment, in addition to training employees in service, discipline, safety and corporate culture, we should also strengthen thrift training, cultivate employees' awareness of thrift, let employees start from the small things around them and save every kilowatt hour and every piece of paper. People in the warehouse should turn off the lights, the faucet in the bathroom should be tightened, and the property department should be notified in time if water leaks. It is necessary to infiltrate employees' thoughts imperceptibly and make saving a habit. At the same time, we should also strictly investigate the phenomenon of waste. When employees are found to have wasted resources, they should be educated and rehabilitated and compensate for the losses. Fines are just a means to help employees correct their mistakes. Their purpose is to help employees develop good behavior habits, not to be fined for the sake of fines.
Then there is customer management. We must protect our old customers and improve their return rate. For old customers, when communicating with them, we should pay attention to collecting information related to their preferences or habits, provide services that satisfy customers according to their own characteristics, make customers happy and return home satisfied, and make customers feel that business in China is the most suitable place for other expenses. The communication between our sales staff and customers is not only the communication between the seller and the buyer, but also the communication between friends and family, which should give customers a kind of communication in China business? Feel at home? Feeling, let shopping become a way to relax. Through family service, we can increase the return rate of old customers and improve customer loyalty, thus increasing income.
It is important to start from yourself and save every piece of paper and every drop of water. Drive everyone around you through your own behavior and do a good job of supervision. You should also be strict with yourself when the counter lights up in the morning and closes at night. You must make sure that the power supply of each counter is turned off, and you have to leave. Old saying; A steady stream of water, let's supervise each other from our own bit by bit!
The above suggestions are just a little experience I have accumulated in my work. Everyone should remind themselves every day? Economy is the most beautiful? . Gradually form good habits. Let's hurry, shall we? Open source and reduce expenditure? We also need some little things around us.
Suggestor: XXX
XXXX，XXXX，XX，XX
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