Once, a customer said it was stolen and came to the bank counter to make trouble. He asked me to find out who took the money for him. The query result was Alipay transfer. He remembered it wrong, thought it was transferred to another bank, and then left. In the evening, I received a work order, the content of which was that the customer felt insulted at the counter, because after he found out that it was his own operation mistake, many people around him saw it, which embarrassed him and asked me to apologize to him.