Chow Tai Fook's products are generally guaranteed for one year. You can take the receipt to the counter to get the goods repaired. If the warranty period exceeds, you need to pay the maintenance fee.

1. If your platinum necklace breaks down soon after you buy it, you can go directly to the store where you bought it and ask for a replacement or return. Generally, platinum necklaces can be easily solved as long as they are traded for more than one month, and the cost required is very small. Generally, you only need to bear the freight, or it may be free.

2. If your necklace has been bought for a long time, you can go to a professional jewelry repair shop or purchase place for repair, and jewelry stores in shopping malls generally provide after-sales service. If the purchase time is still short and it is still under warranty, you can go to the jewelry store you bought to repair it; However, if the warranty period expires, you can go directly to the gold shop of platinum jewelry for repair.

3. Before going to the counter, you can call Chow Tai Fook Customer Service at 400- 166-9999 for simple consultation.

Extended data

The main after-sales services are as follows:

1, free commodity inspection;

2. Enjoy free after-sales service: ring adjustment, beading and threading, renovation/polishing/shaping/welding and bracelet necklace adjustment; The above services can be enjoyed at any Chow Tai Fook jewelry store in Chinese mainland, regardless of the place of purchase.

3. The above-mentioned free services involve adding gold and ornaments (such as diamonds and precious stones) and replacing ornaments and accessories. Whether the goods can be maintained depends on the style of the goods, and the goods may be different from the new ones after maintenance.

References:

Baidu encyclopedia-Chow Tai Fook