2. Poems about service, first worry about the world, then enjoy the world.
A gentleman makes money in a proper way. Confucius
To spread sunshine into other people's hearts, you must first have sunshine in your own heart. Romain Rolland
Do not do to others what you don't want them to do to you, Confucius.
Respect the old and love the young. Mencius
If you are poor, you will be immune, and if you are rich, you will help the world. Mencius
I can't do whatever I want, but I have a clear conscience. Lin Zexu
Be honest and diligent. —— Gu Jianqing
There is nothing in the East and nothing in the West.
The party and the people will call it convenience.
Never tired of taking and taking.
Always smile, always smile.
It is crowded in spring, summer, autumn and winter.
East, west, north and south all feel at home.
Words are like spring breeze, warming all directions.
Heart like fire.
Courtesy, modesty and trade, regardless of southeast and northwest.
Treat customers as relatives and smile like spring.
Listen to all directions and understand the needs of the people.
Full service, caring for thousands of families
Politeness is the most important thing. Treat guests with a soft voice and a smile.
Polite hospitality, smiling like spring 1 No.1 branch
Enthusiastic service, spring breeze and high enthusiasm
One of the hearts is for the people.
Send a love and reap the bright sunshine.
Give someone a rose, and the hand has a lingering fragrance.
Good water leads to virtue.
Times are changing, time is changing, and what remains unchanged is our care.
Those who love others will always love others; People who respect others will always respect others.
3. Famous sayings and aphorisms about the service industry-learning article Author: Anonymous article Source: This site was originally updated: 2007-10-19: 43:1/I really hope people know that I know very little.
I have never lost confidence in my study. -Descartes A learned man learns more from a fool than a fool learns from a learned man.
-Montaigne asks questions. ..... If you don't want to, just ask, even if you can get the correct answer, you may not benefit a lot.
Therefore, the word "knowledge" and the word "question" are placed under learning. -Xie Juezai is not born, but can be left to fend for itself. On the contrary, before becoming a useful person, it is necessary to learn this art and consult a good teacher.
-Jin wise man is the best encyclopedia. -Gao De sees other people's mistakes and gets his own; When you hear other people's mistakes, you will get your own.
-Yang Wanli As long as I study, I just want to know myself, not to educate others; I have always believed that we should fully understand ourselves before teaching others. -Rousseau If you don't want to waste your life in the world, you must study all your life.
-Gorky studies.-It's never too late. -Gorky keeps learning, you know everything.
The more you know, the stronger you are. -Gorky should learn at all times and everything; We should concentrate on learning more and everything.
-Gorky, don't shy away from past knowledge. It will help you better understand the present, show you the way, show you the straight road, the road you should not leave, whether it is right or left. -Gorky can't have it.
Green, from blue, is better than blue; Ice, water, but colder than water. -Xunzi jade is uncut and abrasive, and people don't learn and don't know.
-Confucius is knowledgeable, suspicious, thoughtful, knowledgeable and trustworthy. -Confucius, a good scholar, learned from teachers, got twice the result with half the effort, and achieved mediocre results.
Poor scholars complain because they study hard and get half the result. -Confucius learns and then knows the deficiency, but teaches and then knows the difficulty.
If you don't know enough, then you can reverse; Know the difficulties and then encourage yourself. -Confucius is less eager to learn, such as the day of sunrise; Strong and eager to learn, such as the light of Japan and China; Old and studious, bright as a candle.
Liu Xiang, who can work tirelessly with others all day, can only learn? -Liu Xiang is smart because he listens a lot and chooses what he thinks. -Liu Xiang did not learn self-knowledge, did not ask self-knowledge, and acted in ancient and modern times.
-Wang Chong In our lazy eyes, the time saved is just for rest, but we don't know that people have to study besides work. The more time you save, the more time you spend studying, so that workers don't miss reading, reading and working. Work-study program is the real life.
-Li Dazhao If I can survive, of course I will still study. The more Lu Xun studied, the more he discovered his ignorance.
Descartes.
As for the famous saying about service, it should be like this. If not, look again. Come on!
Human life is limited, but serving the people is infinite. I will devote my limited life to serving the people indefinitely.
Here are some famous sayings. I know they are useless to you, but here they are.
1. Unfortunately, it is a stone. For the strong, it is a stepping stone, and for the weak, it is a stumbling block.
Nothing in the world is difficult for one who sets his mind to it.
The great man is great because when he is in adversity with others, others lose confidence, but he is determined to achieve his goal.
Hope for the best, strive for the best result and prepare for the worst.
All victories are insignificant compared with the victories of conquering oneself, and all failures are even more insignificant compared with the failures of losing oneself.
What matters in life is not where you stand, but the direction you face.
7. God hides a charm in a difficult career, and only those who dare to do their best can appreciate this charm.
Come on, come on. Even! (*^__^*) ……
5. The poem describing service is to worry about the world first, and then enjoy the world later.
A gentleman makes money in a proper way. Confucius
To spread sunshine into other people's hearts, you must first have sunshine in your own heart. Romain Rolland
Do not do to others what you don't want them to do to you, Confucius.
Respect the old and love the young. Mencius
If you are poor, you will be immune, and if you are rich, you will help the world. Mencius
I can't do whatever I want, but I have a clear conscience. Lin Zexu
Be honest and diligent. —— Gu Jianqing
There is nothing in the East and nothing in the West.
The party and the people will call it convenience.
Never tired of taking and taking.
Always smile, always smile.
It is crowded in spring, summer, autumn and winter.
East, west, north and south all feel at home.
Words are like spring breeze, warming all directions.
Heart like fire.
Courtesy, modesty and trade, regardless of southeast and northwest.
Treat customers as relatives and smile like spring.
Listen to all directions and understand the needs of the people.
Full service, caring for thousands of families
Politeness is the most important thing. Treat guests with a soft voice and a smile.
Polite hospitality, smiling like spring 1 No.1 branch
Enthusiastic service, spring breeze and high enthusiasm
One of the hearts is for the people.
Send a love and reap the bright sunshine.
Give someone a rose, and the hand has a lingering fragrance.
Good water leads to virtue.
Times are changing, time is changing, and what remains unchanged is our care.
Those who love others will always love others; People who respect others will always respect others.
6. Service quotes Who knows when helping customers choose goods: Look carefully and I'll get it for you if it doesn't fit.
Don't worry, take your time. Do you want to see this? If you need anything, I'll get it for you.
Just a moment, please. I'll bring it to you right away. This commodity is almost the same as that in other places. Please choose.
Shall I help you choose? If it is not suitable for you to buy back, please keep it well. You can return it as long as it is not soiled. Miss, you really know how to buy things! You are good at choosing goods, and your husband (wife) will be very satisfied with it.
Just a moment, please. I'll wrap it up for you Did you buy this thing for your own use or as a gift? Do you want to pay attention to the packaging? This is your thing, please take it.
1. Greeting This is a polite expression to show concern to each other when meeting, usually called greeting. Such as: "Hello!" "Good morning!" Meeting acquaintances and greeting each other can show their friendly relationship.
When strangers meet for the first time, asking "hello" or "hello, nice to meet you" can make the relationship between the two sides harmonious. Salespeople say "hello" to users who come to use email, which can show your enthusiasm and friendliness to users.
Social greetings can also include relatives, friends, teachers, superiors and other related personnel, which is also a manifestation of concern for each other. For example, "The manager is very busy recently!" Please give him my regards! "Wait a minute.
2. Consultation language This is a polite language that actively asks the other person's needs and opinions to show concern and respect. Such as "What can I do for you?" "Do you have anything else?" "Does this bother you?" "If you don't mind, may I have a look?" These words show concern and respect for others.
Helping others to do something is of course well-intentioned. Even so, ask the other person's opinion to avoid unhappiness caused by disagreement. 3. Thank you This is a polite expression, which is used to express gratitude when others help themselves or express their willingness to help and accept each other's gifts or hospitality.
Such as "thank you!" "Thank you very much for your trouble!" If you explain the reasons when thanking, it will show that you are sincere and the effect will be better. For example, "thank you for supporting our work, otherwise it would be really difficult for us."
"Thank you for the flowers. I like them very much. " "Thank you for lending me the book. I can't buy it anywhere. "
It should be pointed out that when refusing others' help, don't say "no!" Or "I don't want it!" It should be said, "No, thanks!" 4. apologize. This is a polite expression used when you can't meet each other's requirements, or hinder each other and add trouble to each other. Such as "I'm sorry! This fact cannot be done. "
"Sorry, my pen just ran out of water." "Sorry to have kept you waiting!" "Sorry to bother you!" "Sorry, please wait!" Wait, when it's time to apologize, apologize in time and look at each other apologetically, so as to show your sincerity.
It should be pointed out that apologizing doesn't mean that we did something wrong, so as to show your sincerity. Before interfering with other people's behavior, we should say "I'm sorry" to show respect for others. For example, when we remind users to bring something they have forgotten, we can say, "Excuse me, this is your schoolbag, please take it well". 5. Response This is a polite expression used by the other party when calling, thanking themselves or making demands or apologizing.
If someone calls you, you can use "OK, just a moment" or "OK, I'll be right there". When others thank you, you can use "You're welcome, this is what I should do" or "You're welcome, please forgive my thoughtlessness"; When the other party makes a certain request, you can answer "please tell me" and "I see, I will try my best to meet your request"; When others apologize to us, we can say "Never mind", "Never mind" and so on. These polite responses contain a kind of modesty, and the other party will feel very happy after listening.
6. Compliment This is a polite expression of appreciation and affirmation of the other person's behavior, such as "You did a good job", "Great", "You are amazing", "You are so skillful" and "This is so beautiful". Praising others can inspire, encourage and help others to build self-confidence and self-esteem, thus bringing about a happy and intimate cooperative relationship.
Say such things enthusiastically and frankly, and avoid insincerity. Flattery that is not mean and flattery that makes a mountain out of a molehill can not only make people unhappy, but also arouse others' disgust.
Some people in life don't like to praise others, and think that praising others is to belittle themselves. In fact, this is a psychological misunderstanding and should be overcome. 7. condolence words this is a polite expression of concern and consideration after the other party has paid the labor.
For example, "you have worked hard", "I have given you trouble", "I have given you trouble" and so on. These simple words contain consideration and understanding of others, which embodies the affirmation of the value of the other party and can make the other party feel warm.
There are many other polite expressions, such as "Hello", "Welcome" and "Nice to see you again". Ask: "May I have your name?" and "Where do you work?"; Congratulations: "Happy birthday to you" and "Successful performance"; Farewell words: "Goodbye", "Have a nice trip" and "I hope to welcome you here in the near future"; Please: Please help me, please stay, please give me more advice and so on. In interpersonal communication, we should pay attention to polite language according to different occasions and needs, and show our due cultivation. Let the other party feel gratified and happy 1. Say hello to each other for the first time. 2. Guests should say welcome when they arrive. 3. Long time no see: Long time no see. 4. Welcome to the store: visit. 5. Ask for help: ask for advice. 6. Compliment others' opinions: Give your opinions. 7. visit others: visit. Companion: Enjoy. 9. Waiting for guests: waiting for you. Sorry to say: 12. Ask others to say: please 13. Break up with others and say goodbye 14. Halfway through, I said, I'm sorry 15. Thank you 16. Say politely, after you. 17.
Seven-character formula is often used in polite expressions to meet people, say "hello", ask people's surnames, ask people's addresses, say "your family" and say "I've heard so much about you".
7. Customer service quotes 1. We should serve our customers with our patience, sincerity and enthusiasm.
2. There are customers after customers, and the beginning of service is the beginning of sales. 3. Customers buy not only products, but also your service spirit and attitude.
Author: Xu Hening 4. Sincerely provide you with preferential special air tickets from Beijing to Louisville, and enthusiastically provide convenient ticket purchasing services for new and old customers. 5. What the customer buys is not the product, but your service spirit and service attitude.
6. Coupled with the perfect maintenance and after-sales service of David Company, customers are not only full of confidence but also full of praise when using David cameras and optical products! 7. Customers do not refuse products or services. He only refuses mediocrity. Author: Zhai 8, different types of customers in the reception, promotion process, we should also be different, different treatment, in order to better serve customers.
9. Flattery before sales is not as good as after-sales service. This is the only rule to create permanent customers.
10, customer satisfaction is my service tenet. 1 1. Serving God means serving customers.
Source: Folk Proverb 12. I always look at the upcoming products or services from the customer's point of view, because I am the customer. I am like a cook, and I like to taste food.
If it doesn't taste good, I don't want it. Author: Charles Schwab 13, customers will not reject your products and services, but will only reject your mediocrity.
14, the waiter's face is like a barometer, which changes with the location of customers, the familiarity of acquaintances and the attitude of manager Ma. 15, thoughtful service can win the trust of customers.
16, I'd rather be a wolf roaring freely on the grassland than a tiger in the circus! Our service is not satisfied with the customer's approval. Exceeding customers' expectations and serving customers to despair is our success! 17, adhering to the company's business policy of satisfying customers, continuously improving quality and serving customers enthusiastically, and maintaining close contact with customers from beginning to end. 18, what customers buy is service attitude and work spirit.
Author: Chen Anzhi 19, the highest position of the service team is that customers constantly take the initiative to introduce. Author: Xu Hening 20, Yaku has standardized services, standardized processes, professional service attitude.
Yaku solemnly promises to every customer that we will adhere to this principle and strive to make every detail perfect. Lv Ziqiao: Why do you charge for napkins? Attendant: It's very cheap to charge you 50 cents. You see, every time you come, you scare away many teenage customers. If it weren't for brother xian's face, I would take you.
Ceng Xiaoxian: Haha, well said.
What, no, my face is only worth 50 cents? Origin: ipartment 22. The ultimate goal of service is to satisfy and be loyal to customers.
Author: Xu Hening 23, if you want to make customers from near to far, you should strive to improve the quality of service. 24. Only by implementing the concept of customer first, can the service quality be improved day by day, and customers can truly become our permanent supporters.
25. Insurance marketing is an art to find customers, meet their security needs and continue to serve the insured. 26. Our company has a good corporate reputation, and we will provide our customers with the best quality products and satisfactory services based on the people-oriented principle of seizing every minute and putting customers first.
8. What are the famous sayings of "customer-centric"? The famous saying of "customer-centered" is: 1, and the customer is God.
It is your responsibility and mine to pursue customer satisfaction. 3, only imperfect products, no picky customers.
It is not easy to win a customer, but it is easy to lose a customer. 5. What customers buy is always an emotion and an atmosphere.
6. Every customer wants to be respected and affirmed. 7. It is your responsibility and mine to pursue customer satisfaction.
8. There are only imperfect products and no picky customers. 9. We do what customers think and what customers don't want.
10 to improve after-sales service quality and customer satisfaction. 1 1, it is not easy to win a customer, but it is easy to lose a customer.
12, every customer wants to be respected and affirmed. 13, not only for after-sales service, but also for pre-sales service.
14, thank customers constantly, because customers make you successful. The classic quotation of "customer-centered" is 1. How you treat others, others will treat you in the same way.
2. Service is not only to repair the faulty machine, but to maintain the user's mood and mind. 3. First of all, we must satisfy ourselves in order to satisfy our customers.
4. The purpose of the enterprise is to win customers. 5. Serve customers wholeheartedly! 6. It takes hard work and perseverance to provide good service.
7. Inheriting civilization touched you and me! 8. Trustworthiness is the most important and precious intangible asset, which can often bring a very good reputation to enterprises. 9. The task of scholars is to complicate simple problems; The task of managers is to simplify complex problems.
10, service complaint handling is half technology and half art! 1 1, customer's rejection is the real beginning of sales, and customer's complaint is the beginning of customer satisfaction and loyalty improvement. 12, I know you will understand. This is to ensure the rights and interests of loyal customers, who are as important to our company as you.
13, please don't worry, I understand your feelings very well, and we will try our best to solve it for you. 14, exchange our sincere smile for customers' satisfaction with our service.
15, the highest realm of ninja is unbearable, and it is most suitable for customer service. 16, our service standards and methods should be different for different customers and different needs.
17, thank you very much for providing us with this information, which will make our service better. 18, thank you very much for your concern and support, and we will improve it as soon as possible.
9. Famous sayings about service quality I want to prove that anyone who is kind and noble in behavior will certainly suffer from it. -Beethoven
Cultivate their hard-working physical strength, pure and noble morality and broad and free spirit to adapt to the new trend, that is, the power to swim in the new trend of the world without being submerged. -Lu Xun
Consciousness is the mother of progress and inferiority is the source of degeneration, so consciousness and inferiority are indispensable. -Zou Taofen
Be careful, even when you are alone, don't speak ill or do bad things, and learn to be more ashamed in front of yourself than others. -democritus
Quiet to cultivate one's morality, frugal to cultivate one's morality. -Zhuge Liang
The extravagant and lazy are poor, and the thrifty are rich. -Han Fei
Half a vermicelli is still a treasure of public property and should be treasured forever. The students don't understand Yu Zhongqu, but they call Yu a good man. -Xu Teli
People who let themselves be completely dominated by wealth can never be fair. -democritus
The purpose and function of etiquette is to make the original stubbornness soft, make people's temperament gentle, and make him respect others and get along with others. John Locke
Be kind to others and be close as brothers; Evil spirits welcome people and harm soldiers. -Guan Zhong
Politeness is the first important habit that children and young people should pay special attention to. John Locke
Politeness pleases people who are polite and people who are treated politely. -Montesquieu
Politeness can often replace the noblest feelings. -Merrimi Politeness is the easiest thing to do and the most precious. -Gonchard
Grumpy is one of the meaner natures of human beings. If people lose their temper, they will take a step backwards on the ladder of human progress. -Darwin
Bees suck honey from flowers and thank campers when they leave. The grandiose butterfly thinks that flowers should thank him. Tagore