(1) Quality assurance and compensation for selling fake goods. Anyone who buys fake and shoddy goods in Chongqing or reports the sale of fake and shoddy goods in shopping malls will be given a 50-500 yuan reward to the buyer or whistleblower in addition to double compensation to the buyer.
(2) Customer convenience and delivery service. Large, bulky and expensive goods purchased in urban and suburban areas, as well as old, weak, sick and disabled customers are delivered to your door free of charge; To buy goods in your own shopping mall, you can choose to deliver them to the nearest shopping mall.
(3) Goods are returned, which will relieve your worries. Customers who buy goods in any shopping mall in Chongqing can return goods in any shopping mall in Chongqing with valid vouchers at the purchase price as long as they meet the return conditions. If there is any quality problem with the bulky goods returned by customers themselves, the shopping mall will give compensation such as freight.
1. The trial period of home appliances purchased in Chongqing Shopping Mall is 30 days. If there are quality problems during the probation period, you can return the goods (the packaging and accessories of the returned goods should be complete).
2. Other general commodities sold by Chongbai (excluding high-tech products such as food, alcohol, tobacco, medicines, cosmetics, gold and silver jewelry, photosensitive materials, close-fitting clothes, computers, digital cameras, etc.) can be returned within 30 days if customers are not satisfied, as long as the goods are kept intact. Once and for all.
3. For the special commodities stipulated by the state, the goods shall be returned or exchanged in accordance with the relevant provisions of the state.
The goods returned by customers should be returned to the store.
(4) After-sales maintenance and on-site service. All the bulky goods repaired by Chongbai will be repaired at home within 48 hours after contact. If it is really impossible to go to the door for repair, the customer needs to send it for repair or take it away, and the mall will give compensation such as freight; All goods repaired or repaired by Chongqing Heavy Duty Truck are guaranteed to be delivered on time. If the customer fails to pick up the goods within the scheduled time and fails to explain in advance, he will be given a one-time compensation of 20-50 yuan.
(5) Excellent service, promoting excellence and finding differences. Chongbai adheres to initiative, enthusiasm, patience and thoughtful service, and has a civilized, polite and realistic business style. Customers who complain about the reception service of shopping malls in Chongqing and put forward suggestions are given souvenirs or 20- 100 yuan as rewards.
(six) timely and seriously solve complaints. All kinds of customer complaints are solved on the same day, major problems are solved within three days, and special problems are solved within one week. The complaint handling rate is 100%.
(7) Other convenience services.
Chongbai has launched a number of services for you, namely: to repair the goods that have not been "three guarantees" or have passed the "three guarantees" period at reasonable charges; Split air conditioner, home theater, washing machine, computer, etc. , free installation and debugging; Free cleaning and polishing of gold jewelry products; Free edge ironing, belt punching, cosmetic trial, out-of-stock registration and temporary storage service.