On June 4th, 10, Ms. Yang and her parents went to the local jewelry city to choose a diamond ring. Under the recommendation of the shop assistant, Ms. Yang selected two kinds of diamond rings. Ms. Yang requested that the A-type diamond be set in the B-type ring holder, but because the A-type diamond was completely wrapped in the ring holder, only the front of the diamond could be seen. Ms. Yang said that she wanted to see the whole diamond. The clerk said she wouldn't open it. If she doesn't buy it after opening it, the diamond ring can't be restored, and 300 yuan needs to pay the manual fee. Ms. Yang originally wanted the diamond and agreed to pay 300 yuan's manual fee.
In the process of the master's dismantling the diamond ring, Ms. Yang watched. When Ms. Yang found that the diamond she had taken was defective, she told the clerk that she could not accept the defect and asked for a new diamond. But the clerk said they couldn't change it. Because Ms. Yang's father just paid the money.
I just paid the money, didn't go out, didn't wear it, and the defect is inherent, not caused by Ms. Yang. Why not return it? Because Ms. Yang had other things that day, she didn't have time to be deadlocked with the clerk, so she left her mother alone in the store and asked to return the diamond ring. When she got home at night, Ms. Yang found that her mother had brought the diamond ring back. Her mother said the clerk wouldn't let her put it there.
The next day, Ms. Yang came to the store again with a diamond ring. The clerk in the store still said that she could not return it. Nowhere to argue, Ms. Yang had to call the Industrial and Commercial Bureau to complain. After knowing the situation, the Trade and Industry Bureau will coordinate with both parties. The industrial and commercial bureau told Ms. Yang that this is not fraudulent consumption. We can't return the goods, but we can only exchange them through negotiation, but the exchange can only become more and more expensive. If we borrow the same money, diamonds will become smaller and smaller. Ms. Yang said that she would definitely not accept such a loss. I asked for the same, and the store agreed.
After the store helped Ms. Yang customize the diamond ring again, she informed Ms. Yang to go, but this time Ms. Yang didn't go and strongly demanded a refund. Ms. Yang said that the consumption at that time was against her will, and her father had already paid for it before she decided to buy it. Because the store and the industrial and commercial bureau said that they could not get a refund, they could only choose to exchange the goods for Ms. Yang before agreeing to exchange them. The reason why she no longer accepts the exchange is because she feels that the store has a bad attitude. When the clerk informed Ms. Yang that the customized diamond ring had arrived, she said that she would not return it after this exchange. Ms. Yang thinks this is to guide consumption and hopes to return the diamond ring.
After re-negotiation, the store agreed to refund, but Ms. Yang had to pay the store a loss fee of 3,000 yuan. Because Ms. Yang asked to change styles back and forth, it also caused them a lot of losses. Ms. Yang accepted this. Ms. Yang said that this 3,000 yuan is a lesson for herself and I don't want to leave a diamond ring that makes me dissatisfied.
There is no reason to return the goods for seven days, and now it is the shopping threshold, not to mention the diamond ring, a valuable item. Follow-up protection is even more essential. This diamond ring was not worn by Ms. Yang, but was found in the hands of the shop assistant. I don't understand why the store doesn't give Ms. Yang a refund. It's not worth making such a fuss and ruining her reputation.