Since the opening of Fuyang Commercial Building, it has taken "honesty, pragmatism, development and innovation" as its management soul, adhered to business ethics, and strived to create a new realm of modern, intelligent and humanized large-scale department stores, and created a shopping world with "complete goods, true quality, excellent service, low price and beautiful environment" for consumers. Fuyang Commercial Building requires salespersons to provide standardized service, smiling service, standing service, audio service, demonstration service, knowledge service, personalized service and super-commitment service. Pre-sale-never tire of asking, never tire of selling, never tire of taking, and after-sale-quality is the first responsibility "; We took the lead in launching more than 30 free service projects in Fucheng, strictly implemented the commodity quality management regulations with "five inspections and ten failures" as the main content, and publicly promised that "repairs can be repaired or not; Whether it can be replaced or not is mainly exchange; Can retreat or not, mainly to retreat; The responsibility is unknown, mainly in commercial buildings; When the interests of consumers conflict with the interests of commercial buildings, the "Five Principles of After-sales Service" and "Fifteen Principles of After-sales Satisfaction" with the interests of consumers as the core are introduced, so as to completely eliminate the obstacles for consumers to return goods, reduce the risk of customers' shopping, maximize the convenience for consumers, and win "From south to north, commercial buildings are of high quality and low price; From east to west, the number of commercial buildings is the first. Excellent service is well-known in the business world, and business integrity is spread all over the country. At the same time, it was granted an open and unified credit of 85 million yuan by Anhui Branch of Agricultural Bank of China, as well as the top ten retail stores in Anhui Province, provincial civilized units (for two consecutive years), the second provincial civilized unit pacesetter, provincial advanced collective (for two consecutive years), the top 100 stores in the national supply and marketing system (for thirteen consecutive years), the best unit to implement price measurement policies and regulations in China, the national commercial credit enterprise, the national honest unit, the national advanced unit to create spiritual civilization industry, and the national "100 cities and thousands of stores". More than 20 cabinet members and individuals won various honors at the national and provincial levels.
Fuyang Commercial Building, with the enterprise spirit of "always having a sense of crisis, striving for the first-class in everything, aiming at the advanced, finding the gap and inspiring the spirit to do practical things", takes the market as the leading factor, accurately locates the operation, develops new ideas and guides consumption to create the market; In terms of product quality, strictly implement the commodity quality guarantee mechanism of "five inspections and ten failures", actively purify the market, and prevent counterfeit and shoddy goods from entering commercial buildings; In terms of price measurement, we insist on clearly marking the price, signing one by one, and the price account, cabinet group account and warehouse account are consistent; In personnel management, leaders first influence and educate employees with their lofty spiritual realm, selfless dedication to the cause and selfless pursuit of ideals. At the same time, they vigorously promote the humanized management concept of "career, friendship and team", and establish a harmonious production relationship with low noise, seamless, coordinated and harmonious in the commercial building, so that the leadership decision can be quickly transformed into employee behavior and productivity.
Fuyang Commercial Building has always adhered to the principle of "serving the people and being responsible for the society" and is the first choice for Fuyang enterprises and institutions to purchase. During the SARS and floods in 2003, it was also designated as "Fuyang Flood Control Material Supply Station". At the same time, Fuyang Commercial Building has established good cooperative relations with hundreds of industrial and commercial enterprises on the basis of honesty and trustworthiness and abiding by business ethics, and has obtained the general agent and exclusive distribution rights of products of dozens of well-known domestic enterprises such as Haier, Gree, Meiling, Midea, Rongshida and TCL in Fuyang, and the sales network covers Fuyang urban and rural areas.
With China's entry into WTO, Fuyang Commercial Building seized the opportunity and met the challenge, and set up Yang Guo Commercial Building in Guoyang County, Bozhou City, making it the largest shopping mall with the largest business area, the most complete variety of goods and the best shopping environment in Bozhou. From the signing of the contract on February 9, 20001year to the opening on October 26, 20021year, Yang Guo Mall operated at an extraordinary speed for 47 days in the spirit of "commercial building". Since its opening, the business has been in good condition, with sales exceeding 300,000 yuan on the opening day, which has achieved good economic and social benefits. Funan Power Supermarket in Fuyang Commercial Building opened in June 5438+1October 65438+August 2004. Before the launch of Fuyang Commercial Building, convenience stores such as Fuyang Commercial Building-Building Appliance Chain Store, Fuyang Commercial Building-Building Jewelry Chain Store, Fuyang Commercial Building-Zhongxin Supermarket Teachers College Store, Xiangmei Store, Yingdong Store, He Bin Road Store, Luci Store and Sanliwan Store opened one after another, opening a new world of efficiency and income generation. With the intensification of competition in the home appliance market, Fuyang Commercial Building sized up the situation. Since September 2004, 14 home appliance chain stores have been opened in various towns and villages, which has stabilized the market and achieved gratifying economic benefits.
In order to meet the increasing service requirements of consumers, Fuyang Commercial Building began to adopt new strategic measures of service integration such as technological innovation, marketing innovation, management innovation, hardware innovation and service innovation. In 2003, as the "year of improving the quality of employees", Fuyang Commercial Building made great efforts to build learning-oriented enterprises and employees, and successively organized training and assessment of cashier's business skills, post skills upgrading education for salespeople and "national qualification certification training for middle and senior managers and business personnel". ERP system is the first stage of enterprise informatization and e-commerce, which aims to maximize customer convenience and improve customer satisfaction. It was put into use in April 2003. The introduction of the system has made Fuyang Commercial Building reach a new level in providing more convenient services for consumers and suppliers, and has been welcomed in many aspects.
At present, the fourth phase of Fuyang commercial building expansion 16 floor with a construction area of 25,000 square meters has passed the demonstration and will start soon. The high-tech project of purchasing 270 mu of land in Fuyang Economic Development Zone at the provincial level has been completed and put into production. At the same time, the "Fuyang Commercial Building Food City" and "Fuyang Commercial Building Shopping Center" with a building scale of 30,000-50,000 square meters and an investment of 200-300 million yuan are being planned. By then, the service items and functions of Fuyang Commercial Building will be more perfect, which will surely make greater contributions to the active Fuyang market and the prosperity of Fuyang economy.