1. The ways to complain about the non-return of jewelry are as follows:

(1) consult with the manager;

(2) Call the consumer hotline 123 15 to complain;

(3) If you are determined not to retreat and don't want to waste time calling to complain, then replace it;

(4) Call the local news media to report and pay attention;

(5) Keep consumption documents, receipts and invoices, and complain to the industrial and commercial departments.

2. Legal basis: Article 5 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests.

The function of the state to protect the legitimate rights and interests of consumers The state protects the legitimate rights and interests of consumers from infringement.

The state takes measures to ensure that consumers exercise their rights according to law and safeguard their legitimate rights and interests.

The state advocates civilized, healthy, resource-saving and environment-friendly consumption patterns and opposes waste.

Article 6

Protection of consumers' rights and interests Social participation principle Protecting consumers' legitimate rights and interests is the common responsibility of the whole society.

The state encourages and supports all organizations and individuals to conduct social supervision over acts that harm the legitimate rights and interests of consumers.

The mass media should do a good job in propaganda to safeguard the legitimate rights and interests of consumers, and conduct public opinion supervision over acts that harm the legitimate rights and interests of consumers.

Second, what materials are needed for the complaint?

Complaints require the following materials:

1, basic information of complainant and respondent, including complainant's name, ID number, address, postal code, telephone number, etc. , as well as the name, address, postal code, contact person and telephone number of the respondent. ;

2, the time, place and process of the damage and the negotiation with the operator;

3. Relevant evidence: The consumer shall provide evidence related to the complaint to prove that there is a causal relationship between the purchase, use of goods or acceptance of services and the damage, unless otherwise stipulated by laws and regulations. Consumer associations generally do not retain the original evidence provided by both parties to the dispute;

4. Clear specific requirements.