1, hello! Welcome to XXX jewelry!

2. Good morning! (Good afternoon) Welcome!

3. Hello! Please look around!

4. Hello, sir (miss)! Is there anything I can do for you?

5. Miss! Your clothes are really beautiful!

6. Hello! Your hairstyle is really beautiful. Where did you do it? May I have a closer look?

7. Hello! This jewel you are wearing is so special!

8. Hello! It's hot outside, isn't it? Go to the air conditioner to cool off first, and I'll pour you a glass of water!

9. Hello! What kind of jewelry do you want to see?

10, hello! Do you choose it yourself or give it away?

1 1, hello! What a beautiful bag style you have! Where did you buy it?

12, hello! Your children are so cute!

13, sir: Can I help you?

Remarks:

Essentials-Gentle, cordial and sincere attitude. It should be treated in a targeted manner. It varies from person to person and is used flexibly. Everything should revolve around "how to quickly close the distance with customers".

Avoid formulaic greetings.

Second, understand the needs of customers.

1, do you want to see the necklace? Necklaces are everywhere here!

2. You are giving away. Can I help you choose?

3. What price do you want to see? Let me introduce you!

4. What style do you like? Is it classic or fashionable?

5. Look around! Please call me when you need it!

Remarks:

Essentials-serious and attentive listening, sincere tone and positive response. And ask actively.

Avoid-speak too fast, have a blunt tone, and ask questions continuously.

Third, introduce products.

1. This ring was carefully designed by the designer of our company. ..................................................................................................................................................................

You see, this is our company's latest product ..., which is characterized by ... its advantage is that ... after you wear it, it will ...!

This is the most popular style on the market at present ... its characteristic is ... its advantage is ... you will wear it!

4. This is our company's preferential reward method ... and it is absolutely affordable to buy now.

Remarks:

Essentials-patiently introduce and display goods. Pay attention to customer feedback at any time and introduce the characteristics, advantages and benefits of the product.

Avoid-silence, a person keeps talking.

Fourth, invite to try it on.

1. Can I help you put it on and see if it works?

Miss, shall I take it for you or do you wear it yourself?

This is a mirror. Did you see the effect when you put it on?

Here is a face that suits you very well. You might as well try it on!

5. This suit your temperament. Would you like to try it on for you?

6. How do you feel?

7. This one suits you best. This is designed for you. what do you think?

Jewelry in the counter and wearing it on the body are two completely different effects. I suggest you try.

Remarks:

Elements-enthusiastic attitude, questioning tone, gentle cooperation.

Avoid-be impatient, too enthusiastic, sincere, and not too flattering.

Verbs (short for verb) handle objections.

1. Do you think the price of this ring is a little high?

2. Yes, the style you see has a higher grade of diamonds, so the corresponding price will be higher.

3. Do you pay attention to the grade or style of diamonds?

You see, these models are slightly lower in price and good in style than those just now.

Remarks:

Essentials-actively repeat and respond to guests, smile and be patient. Make sure our goods are genuine.

Avoid-argue, express dissatisfaction, buy and sell hard, have a blunt tone and despise customers.

Six, courtesy cashier

1. This is the style. Can I make out an invoice for you?

Let me help you calculate the discount price of this jewelry. Take a look!

The original price of this jewelry is * * yuan, and it is * * yuan after 20% discount!

4. Will you pay by cash or credit card?

5. Here is your money. Please wait a moment!

6. Thank you for waiting. I charge you * * yuan, and give you * * yuan. Please have a look!

Remarks:

Essentials-speak clearly, show your certificates, and count money in person.

Avoid speaking in an ambiguous and imperative tone.

Vip registration

1. Would you please fill out a VIP file? We can send you a membership card!

When you buy a certain amount of our jewelry, you will already be a VIP member. We will inform you in advance of any activities or gifts in the future! And you have a VIP card and you can get a discount.

3. Please fill in the specific birthday, there may be surprises on the birthday! (depending on your store)

4. You can also bring friends to spend, which can give you discounts and points. We'll give you a gift if you get more points.

Remarks:

Essentials-focus on the benefits it will bring to customers and introduce it to customers enthusiastically and sincerely.

Avoid perfunctory, impatient and blunt.

Eight, Fujian

1. I put your jewelry in the jewelry box. Please have a look!

This is your goods. The receipt is in the box. Please accept it. (handed to the customer)

Shall I make a gift wrap for you?

This is our after-sales service manual. You can take a closer look when you go back. This paper introduces the matters needing attention of household clothes and our after-sales service commitment.

5. Thank you! Welcome to visit next time!

6. Do you need anything else?

Remarks:

Essentials-be patient, smile and watch you go far.

Avoid-jubilant, colleagues comment on customers and point fingers.

I hope what I'm looking for can help you. I wish you success in your business transaction.