First, the "three guarantees" period of silver jewelry

Silver ornaments with color codes are: Ag999, Ag990, Ag925, etc. The term of three guarantees for silver jewelry is one year, and the validity period of three guarantees is counted from the date of invoice. The process chain and surface coating cycle of silver products below 3 grams are half a year.

Second, the "three guarantees" content

1. If the silver jewelry has the following quality problems, the seller shall be responsible for the return, exchange and repair:

(1) Appearance has obvious trachoma, crack or fragmentation;

(2) structural defects affect normal use;

(3) Lack of plating, sagging, scratches and hammer marks on the surface affect the appearance;

(4) The use of bracelets is affected by assembly failure and structural instability.

2. Consumers can choose to return, exchange or repair goods within 7 days from the date of sale, and can choose to exchange or repair goods within 15 days. In addition, if it still can't be used normally after two repairs due to quality problems, it can be exchanged for free.

Extended data:

Commodities not listed in the "Three Guarantees Catalogue" are subject to "Three Guarantees"

For the repair, replacement and return of goods that are not listed in the catalogue of some goods that the state implements three guarantees, the following four situations should be distinguished:

1. According to the provisions of the Product Quality Law, a business operator shall be responsible for repairing, replacing and returning goods in any of the following circumstances; If losses are caused to consumers, they shall also compensate for the losses:

(1) does not have the proper performance of the product without prior explanation;

(two) does not meet the product standards indicated on the product or its packaging;

(three) does not meet the product description, physical samples and other quality conditions.

2. According to the provisions of Article 48 of the Consumer Law, the business operator shall be responsible for the return of the goods that have been identified as unqualified by the relevant administrative departments according to law, and the consumers demand the return. For the definition of nonconforming products, please refer to the explanation of "nonconforming products" in the previous section. It is legally recognized by the relevant administrative departments, which means that the identification of unqualified products must be made by the national legal quality inspection institutions.

3, operators and consumers agreed to implement the "three guarantees", should be performed as agreed. The above operators include both distributors and manufacturers; There are written contracts (agreements), oral contracts (agreements), and unilateral commitments made by operators in various express ways, such as the manufacturer's guarantee attached to the product packaging, the unilateral commitments made by dealers in publicity advertisements and store notices, etc.

4. Return or exchange goods according to industry regulations or commercial practices: For example, if a consumer asks for a return or exchange because the specifications, colors and sizes of the clothes purchased are inappropriate, the operator should return or exchange the goods as long as they are not dirty or incomplete and do not affect sales.

It should be emphasized that the Consumer Law stipulates that if the goods subject to the "three guarantees" cannot be used normally after two repairs within the warranty period, the operator shall be responsible for replacing or returning them. For the large-sized goods subject to the "three guarantees", if consumers require the operators to repair, replace or return the goods, the operators shall bear other reasonable expenses such as transportation expenses.

The "three guarantees" of special goods generally refer to goods sold below the original price such as "discount" and "price reduction". Because of the different reasons and motives of price reduction, its three guarantees responsibility is also different. "Preferential goods" and "discounted goods" are all means of price promotion by operators: the reason for price reduction has nothing to do with product quality and function, so operators cannot be exempted from the "three guarantees" obligation. In other words, the three-guarantee responsibility of preferential price reduction goods is the same as that of normal price goods; Because it is sold under the guise of "preferential price"? Fake and shoddy goods are fraudulent and should bear other legal responsibilities such as double indemnity.

If the three-guarantee "processed products" still have use value due to some defects in the goods and have been declared to consumers at the time of sale, the operator may not return them; If the price is reduced due to relocation or seasonal change, its nature is the same as that of the above-mentioned discounted goods, and the operator cannot be exempted from the responsibility for product quality.

The "three guarantees" of mail-order goods and the three guarantees and claims of mail-order goods can be executed according to Article 46 of the Consumer Law. It is worth noting that this provision of the Consumer Law contains two meanings:

First, the operators of mail-order goods should provide them according to the agreement, which is a principle that must be observed. The so-called agreement refers to the conditions promised by the operator in the advertisement or when replying to the consumer's telephone or letter inquiry, which generally includes model, specification, quality, grade, quantity, color, use, performance, origin, manufacturer, expiration date and delivery period. Operators who violate this obligation will bear legal responsibility.

Second, if the operator fails to provide the goods as agreed, the consumer has the right to ask the operator to fulfill the agreement or return the payment, and at the same time bear the reasonable expenses that the consumer must pay for the breach of contract. There is no provision for "reasonable expenses" in the Consumer Law. Generally, it should include post and telecommunications fees, transportation fees, maintenance fees, etc. When the consumer fails to receive the goods on time or the goods received do not meet the agreed conditions, the expenses that the operator must pay in the process of fulfilling the agreement or refunding.

References:

Baidu Encyclopedia-Three Guarantees Policy