Actually, it's not a big problem If the customer accidentally breaks the gold and silver jewelry, it depends! If it can be damaged by holding, holding and holding, it means that gold and silver jewelry is too fake. I don't think customers should pay for it. If the customer accidentally falls to the ground and breaks it, try to repair it. After all, everyone makes mistakes in life, because gold ornaments have certain characteristics. At present, the country has not introduced the three guarantees of gold jewelry, which has led many merchants to negotiate the overlord clause themselves. If there is a quality problem, consumers can ask the merchants to repair or replace it according to the Product Quality Law and other laws and regulations, return the goods for a refund and compensate for the losses caused by it.

Of course, in all fairness, if the customer accidentally breaks the irreparable gold and silver jewelry, the merchant can also pay the merchant according to the lowest price, that is, the purchase price. However, the premise is that you didn't mean it. For example, in the case of quarreling and making trouble, the merchant or company strives for the understanding and satisfaction of the customer, and the company does not need to compensate, but lets the customer pay the bill according to the payment. The two sides reached an agreement through mutual consultation.

Can be negotiated according to the specific situation:

First, the damaged goods can be repaired without compensation.

Second, the damaged goods can be returned to the supplier (the goods have a damaged return rate) without compensation.

But you can negotiate with your customers to buy and sell gold and silver jewelry that should still have use value at the cost price. Sell to customers at a low price.