Official website, after consulting Huaxia Pawnshop, only 7-day return is supported if there are quality problems, which is different from the 7-day unconditional return of general e-commerce, but you can communicate with customers well. If it really doesn't work, you can call 123 15 to complain.

The following are some statements from their official website about the return of goods:

Time limit for return and exchange: within 7 days from the date of receipt, if the goods have quality problems, you can contact E-Dang online customer service for return and exchange. If it expires, you can't apply for a return.

As jewelry, jade and luxury goods are special commodities, Huaxia E has no reason to return them within 7 days, that is, non-quality goods will not be returned. The details are as follows.

Measures to deal with quality problems (what is quality problem)

Man-made defects, external cracks (which can be touched by hand), physical models and other parameters are inconsistent with the description, or the report issued by the provincial appraisal department can prove that it is a fake. We think the goods have quality problems, so we can return them.

Solutions to non-quality problems (what are non-quality problems)

Please know that we won't accept your return request, because we didn't see clearly the size, color difference, wrong order, subjectively determined that there is a gap between the goods and the photos, the photos are not as good as expected, and the natural defects that have been photographed.

Whether it is a quality problem or not.

1, please contact online customer service. Please reflect the problem as clearly as possible, circle the problem part, and the price tag number is up.

2. If the problem you have reflected has been reflected in the product page, it is not a quality problem.

3. If you can't judge whether it is a quality problem through pictures, you can return the goods to the pawnshop for identification after meeting and agreeing to the following terms:

(1) The price tag shall not be separated from the goods, but shall be kept intact and returned to the designated place according to the original packaging;

(2) If the classic teacher is identified as a quality problem, it can provide a return service; Goods with non-quality problems will be returned to you without refund;

(3) All the freight incurred during the period shall be paid by you temporarily. If the pawnshop decides that it is a quality problem, we will transfer the freight and payment.

Return it to you together; Non-quality problems are borne by you.

(4) It is voluntary for you to return the insured goods, and our company will not make compensation.

Reference link address: /article.php? id=5 1

I hope I can help you.