Sales skills and words 1 1. Customers are the best teachers, peers are the best role models and the market is the best school. Take the advantages of others and you can be longer than others.
2. Dependence is greater than strength. 97% of sales are building trust and 3% are closing deals.
When you learn to sell and collect money, it's hard for you not to succeed.
4. Rejection is the beginning of the transaction. Sales is a lump-sum deposit and withdrawal game. Every time a customer refuses, it's saving you money.
5. Looking at your own products is like looking at your own children. How do you like them? Love yourself, your products, your team and your customers.
6, sales is the transmission of confidence, emotional transmission, physical persuasion; Negotiation is a contest of determination; Closing a deal is the embodiment of willpower.
7. The money received is money with insufficient strength and money.
8. Be sure to tell the customer something valuable, learn to create value, and create the value he needs for the customer.
9, all things, we must learn to contact. Emotional relationship is greater than interest relationship and cooperation relationship, so we should have in-depth emotional communication with customers.
10, customers buy not only the product itself, but also the corresponding and additional services of the product.
1 1, contacts are the pulse of money, popularity is the fate of money, and contacts determine the lifeline.
12, you will never get a second chance to establish your first impression of customers.
Sales are equal to income. All the success in this world is the success of sales. When you learn the skills of selling and collecting money, you can't be poor if you want to be poor.
14. Don't underestimate the last few days of each month. It's like a 3000-meter race. When you run 2700 meters, the last 300 meters is more important. The last few days are the easiest time to create miracles.
15, there are no products that can't be sold, only people who can't sell products; There is no firewood that cannot be split, but the axe is not fast enough; There is no depressed market, only people who can't sell.
16, a first-class salesman-selling himself; Second-rate salesman-selling services; Third-rate salesman-selling products; Fourth-rate salesman-selling price.
17, the first impression conveyed to customers when selling: I am your' friend'. I met you today to make friends with you. All top experts are people who regard customers as family.
18, selling anytime, anywhere, turning sales into a habit. Growth is always more important than success. You don't have to trade in sales, but you can't have no growth in sales.
19. Only by finding similarities with customers can we establish relations with customers. Sales is about building relationships and networking.
20, choose the right pond to catch big fish, the quality of customers must be better. Your choice is ten times greater than your efforts. If you serve the poor, you will become poorer and poorer; You can position yourself as a jewelry store owner, or you can position yourself as a vendor collecting scrap metal; Ten pieces of rubbish are not worth a diamond.
2 1. Little things are everything. Why do cooked ducks fly away? It's your details that disappoint customers.
22, the magic weapon of sales-listen more and talk less, ask more and talk less; The highest state of service-from the heart, not a mere formality.
23, sales is equal to help, all transactions are for love! Love him and make a deal with him! Collecting money is the beginning to help customers.
24, the salesman's necessary beggar spirit-smile first in the face of "customers", and be rejected many times a day, as always.
Treat old customers as warmly as new customers, and treat new customers as considerate as old customers.
26. Sales is the transmission of confidence, and negotiation is the contest of determination; Selling is to build feelings, and selling is to gain trust.
27. What customers buy is more of a feeling-being respected, recognized and reassured.
28, because skilled, so professional; Because of professionalism, it is the ultimate. Only professionals can become experts, and only experts can become winners. No customers will play with amateurs because they know that amateurs have no good results. Customers always trust only experts, and experts represent authority and trust.
29. Salespeople should always ask themselves three questions: Why do I deserve help from others? Why did the client introduce me? Why did the client pay me?
30, the sky will not drop money, to make money to find customers. Buying or not buying is never a question of price, but a question of value. We should constantly shape the value of products to customers.
Sales skills and words 2 1. For salespeople, sales knowledge is a must. Sales without knowledge can only be regarded as speculation, and it is impossible to really appreciate the fun of sales.
2. A successful promotion activity is not an accidental story, but the result of learning, planning and applying the knowledge and skills of salespeople.
3. Sales promotion is the application of common sense, but only by applying these concepts that have been proved by practice to the activists can it produce results.
Before you make a big splash, you must be prepared for being boring.
5. The preparation and planning before promotion must not be ignored. Only if you are prepared can you win. Prepare sales tools, opening remarks, questions to ask, words to say and possible answers.
6. The joint efforts of full preparation in advance and on-site inspiration often lead to the disintegration of strong enemies and success.
7. The best salespeople are those who have the best attitude, the richest commodity knowledge and the most thoughtful service.
8. All materials, manuals and advertisements related to the company must be studied and memorized. At the same time, we should collect advertisements, promotional materials and brochures from competitors. Through discussion and analysis, we can know ourselves and take corresponding countermeasures.
9. Salespeople must read more books and magazines on economy and sales, especially reading newspapers every day to learn about national and social news and events and visit customers. This is often the best topic, and it will not appear ignorant and shallow.
10, the way to get orders starts with finding customers, and cultivating customers is more important than immediate sales. If we stop adding new customers and salespeople, there will be no source of success.
1 1. Transactions that are not easy for customers are bound to be harmful to salespeople. This is the most important business ethics.
12. When visiting customers, the principle that salespeople should follow is to grab a handful of sand even if it falls, which means salespeople can't go home empty-handed. Even if the promotion is not over, they should introduce you to a new customer.
13. Choose customers, measure customers' willingness and ability to buy, and don't waste time on people who are hesitant.
14, the important rule of strong first impression is to help others feel important. Being late means that I don't respect your time. There is no reason for being late. If you can't avoid being late, you must call and apologize before the appointed time, and then continue the unfinished sales promotion work.
16, sold to people who can make purchase decisions. If your sales partner has no right to say buy, you can't sell anything.
17, every salesperson should realize that only by focusing on customers can sales succeed.
18, approaching customers in a planned and natural way, making customers feel favorable and negotiating smoothly are the work and strategies that sales personnel must work hard to prepare in advance.
19. It is impossible for a salesperson to make a deal with every customer he visits. He should try to visit more customers to increase the percentage of transactions.
20. Know your customers, because they decide your performance.
2 1. Before you become an excellent salesperson, you must become an excellent investigator. You must discover, track and investigate until you know everything about your customers and make them your good friends.
22. Believe that your product is a necessary condition for a salesperson, and this confidence will be passed on to your customers. If you have no confidence in your product, your customers will naturally have no confidence in him. Customers are convinced by your deep self-confidence, not your high level of logic. Good salespeople can tolerate failure partly because they have confidence in themselves and the products they sell.
24. Knowing customers and meeting their needs, not knowing customers' needs is like walking in the dark, wasting your energy and not seeing the results.
25. For salespeople, the most precious thing is time. Knowing and choosing customers is to let salespeople focus their time and energy on the people who are most likely to buy, rather than wasting them on people who can't buy your products.
There are three rules to increase sales: first, pay attention to your important customers; Second, be more focused; Third, be more focused.
27. There is no distinction between high and low customers, but there are levels. Determining the number and time of visits according to the customer level can make the salesperson's time play the most effective role.
28, close to the customer must not be formulaic, must be fully prepared in advance, for all types of customers, take the most appropriate way and opening remarks.
29, sales opportunities are often fleeting, we must quickly and accurately judge, careful attention, so as not to miss the opportunity, but should strive to create opportunities.
Focus on the right goals, the right use time and the right customers, and you will have the eyes of a tiger in sales promotion.
3 1, the golden rule of sales promotion is to treat others as you like them, and the platinum rule of sales promotion is to treat others as they like you.
32, let customers talk about yourself, let a person talk about yourself, can give you a great opportunity to dig * * * similarities, build a good impression, increase the chances of completing the sales promotion.
33. In sales promotion, you must be patient and visit constantly, so as not to be too hasty or take it lightly. You must take your time, observe your words and deeds, and facilitate the transaction at an appropriate time. 、
Don't be discouraged if the customer refuses to sell. We should further convince our customers and try to find out the reasons for their refusal. Then prescribe the right medicine.
35. If you are curious about the people around customers, you should explain and introduce them enthusiastically and patiently, knowing that they are likely to directly or indirectly influence customers' decisions.
36. Sales are for helping customers, not for commission.
37. In this world, what do salespeople rely on to resonate with customers? Some people are impressed by their quick thinking and logical eloquence, while others are moved by their passionate statements. However, these are all questions of form, and it is necessary to convince a person at any time and any place. Only one factor will always be effective: sincerity.
38. Don't sell and help. Selling is to stuff customers, and helping is to help customers.
39. Customers' thinking is logical, but it is emotion that drives them to take action. So the salesperson must press the customer's heartbeat button.
40. The relationship between salespeople and customers does not need formulas and theories such as calculus, but topics such as today's news and weather. So, don't try to impress customers with simple truth.
4 1. Touches the customer's heart, not his head, because the heart is closest to the customer's purse.
42. When you can't answer the customer's objection, don't perfunctory, cheat or deliberately refute it. You must reply as much as possible. If you don't get to the point, you must ask your superiors as soon as possible to give customers the fastest, satisfactory and correct answer.
Listen to buying signal-If you listen attentively, customers will usually give you hints when deciding to buy. Listening is more important than speaking.
44. The rules of the game of promotion are: a series of activities to reach a deal. Although closing is not everything, there is nothing without closing.
45. The first rule of trading: ask the customer to buy. However, the reason why 7 1% of the sales staff did not reach a deal with customers was that they did not ask customers for a purchase.
46. If you don't ask the customer for a transaction, it's like you aimed at the target but didn't pull the trigger.
47. When you make a deal, you have firm self-confidence, and you are the embodiment of success, just like an old saying goes: success comes from success.
48. If the sales representative can't get the customer to sign the bill, product knowledge and sales skills are meaningless. No deals, no sales, that's all.
49. It's not a shame not to get the order. I don't know why.
50. The conclusion suggests that the right solution should be put forward to the right customer at the right time.
5 1. When we conclude a transaction, we should persuade our customers to take action now. If we delay the transaction, we may lose the chance of closing the deal. A sales motto is: Today's orders are in sight, and tomorrow's orders are far away.
52. Overcome trading obstacles with confidence. Promotion is usually the ability to show and create buying confidence. If customers have no confidence in buying, even if it is cheap, it will not help, and low prices will often scare customers away. /
53. If the transaction fails, the salesperson should immediately make an appointment with the customer for the next meeting date. If you can't make an appointment for the next meeting when you meet a customer face to face, it will be even more difficult to meet this customer later. Every call you make must at least promote some form of sales.
54. Salespeople should never treat customers rudely because they don't buy your products, so you will lose not only a sales opportunity, but a customer.
55. Get along well with others (colleagues and customers). Sales is not a one-man show. We should work with colleagues and become partners with customers.
56. Track, track and track again-if you need to contact the customer five times-10 to complete a sale, then you must do it for the tenth time at all costs.
57. Hard work will bring good luck ―― take a closer look at those lucky people. That kind of good luck is achieved through years of hard work, and you can be like them.
58. Don't blame others for failure-taking responsibility is the pillar of accomplishing your career, hard work is the standard of success, and completing the task is your reward.
59. Stick to the end-can you take "no" as a challenge, not a refusal? Are you willing to stick to the 5 to 10 visits needed to complete the promotion? If you can do it, then you will begin to feel the power of persistence.
60. Use numbers to find out how you succeeded-how many leads, how many phone calls, how many potential customers, how many meetings, how many product introductions, how many times you tracked them, and then act according to this formula.