Mr. Huang, the party involved in the incident, opened a gold shop in Liang Hai Square, Hohhot, Inner Mongolia. The main business of this shop is to recycle gold jewelry. Mr. Huang usually sends the recovered gold to other places for processing. He usually sends gold by SF Express. This time, he sent gold weighing 1.4 kg to a jewelry center in Shenzhen for processing, but according to the other side, he did not receive it.
So Mr. Huang blamed the matter on SF, but SF did not find the object after the investigation, and SF also found that the courier had a major mistake.
Because the lost thing is worth 520,000 yuan, and Mr. Wang also produced relevant certificates to prove that he did send 1.4 kg of gold, but SF promised to compensate Mr. Wang for 400,000 yuan first, and then return the gold to Mr. Huang after finding something.
Article 47 of the Postal Law stipulates the nature of the event. If the uninsured vouched mail is lost, damaged or the internal parts are short, compensation shall be made according to the actual loss, but the maximum amount of compensation shall not exceed 3 times of the charge; If the registered letter is lost or damaged, it will be compensated at 3 times the charge? That is, the amount of damages borne by the courier company may exceed three times the charge.
According to relevant laws and regulations, SF Express Company is undoubtedly responsible for this incident.
In the end, SF's performance in this incident is still worthy of recognition. First of all, we can see that SF's response after causing losses is also quite timely. 1. Mr. Huang was compensated 400,000 yuan. If the goods are found, they will be refunded. This is undoubtedly a reasonable plan, and we can also see the sincerity of SF.
How to treat this incident? Welcome to leave a message for discussion.