The acceleration of China's economic development and the continuous improvement of people's living standards are inseparable from the gradual improvement of laws. The law also provides comprehensive protection for consumers' rights and interests. I've been cheated on clothes before. I remember buying a pair of jeans. Brands of the same style find it cheaper than half in other places, and then return it. When I went out, the operator refused me without giving it back. . What I want to tell you is how to complain if the mall overcharges. The following answers are for you. 1. How do shopping malls complain about overcharging?

Paragraph 4 of Article 14 of the Price Law stipulates that business operators shall not use false or misleading price means to trick consumers or other business operators into trading with them. This kind of illegal price behavior is usually called price fraud, also known as deceptive price expression, which refers to the behavior of operators using false or misleading price conditions to trick consumers or other operators into trading with them.

In case of fraud, you can complain to the price department by calling "123 15", letters, emails and online messages. When making a complaint, it is necessary to provide the facts and relevant evidence of the respondent's violation of laws and regulations. Therefore, everyone should pay attention to retaining evidence materials when spending, such as invoices, consumption lists, receipts, credit card records, bank remittance records, screenshots of successful online transaction payments, etc. Complaints about hospital charges can also provide copies of relevant parts of medical records; If you complain about the price tag, you can take a photo of the scene with your mobile phone to prove the price tag.

Second, solutions other than complaints.

1, negotiate with the operator. That is, exchange, repair or appropriate compensation for the purchased goods or services in consultation with the operators to resolve disputes.

2. complain to the consumer association. Consumers should pay attention to the following points before complaining: first, it is best to negotiate with the operators before complaining, and then complain to the consumer association after consultation with the operators fails. The second is to write a written complaint, including:

3. Complain to the relevant administrative department. The so-called complaint refers to the behavior of citizens expressing their opinions to state organs and demanding treatment.

4. According to the arbitration agreement reached with the operator, apply to an arbitration institution for arbitration.

5. Bring a lawsuit to the people's court. Due to the different nature of cases, there are criminal proceedings, civil proceedings and administrative proceedings. Disputes over consumers' rights and interests belong to civil litigation. When consumers' own rights and interests are damaged, they can also bring a lawsuit directly to the local people's court.

Third, how does the new consumer law deceive consumers and businesses?

1. If the goods or services provided by the business operators are fraudulent, they shall compensate the consumers three times, and if they are less than 500 yuan, they shall be 500 yuan. Triple compensation for consumer fraud in the new consumer law is the minimum compensation.

2. For legislative purposes, statutory punitive damages are only the minimum for consumers to get punitive damages, not the maximum for consumers to get punitive damages.

3. If operators and consumers clearly agree on more punitive damages, it will not violate the original intention of legislation. In addition, based on the spirit of freedom of contract, operators and consumers can freely agree on punitive damages higher than the legal multiple. If the merchant refuses to pay compensation according to the contract, the consumer can sue in court to claim his rights.

4. Article 55 stipulates that if a business operator commits fraud in providing goods or services, it shall increase the compensation for the losses it has suffered according to the requirements of consumers, and the amount of compensation shall be three times the price of the goods purchased by consumers or the cost of receiving services; If the amount of additional compensation is less than that of 500 yuan, it shall be 500 yuan. Where there are other provisions in the law, those provisions shall prevail.

All of the above are about how to complain about excessive charges in shopping malls. We should not be afraid of unscrupulous businessmen. We should take up legal weapons to protect our legitimate rights and interests. It is no problem to be returned by fraud. Even if the goods are returned normally, as long as the secondary sales are not affected, the merchants should have no reason to accept the conditions.