1, negotiated with the operator;

2. Ask the consumer association for mediation.

Consumer fraud includes:

1, selling adulterated and shoddy goods;

2, take false or other improper means to make the weight of the sold goods insufficient;

3. Selling goods such as "defective products", "defective products" and "off-grade" and falsely claiming that they are genuine;

4. Selling goods at false "clearance price", "sale price", "lowest price", "preferential price" or other deceptive prices;

5. Selling goods by means of false commodity descriptions, commodity standards and physical samples;

6. Do not sell goods with their real names and marks;

7. Hire others to induce deceptive sales;

9, the use of radio, television, movies, newspapers and other mass media to make false propaganda of goods;

10, defrauding consumers of advance payment;

1 1, using mail order sales to defraud the price and not providing or not providing the goods according to the agreed terms;

12, selling goods by means of false "sales with prizes" or "sales with repayment of capital";

13. Deceive consumers by other false or improper means.

To sum up, when purchasing goods, you must read the instructions carefully and pay attention to whether the goods have the name, factory name, address, specification, model, production batch number, factory date, inspection certificate mark, etc. If you don't understand, you must ask the sales staff clearly. If the salesperson doesn't know, don't buy it first, and then consider it after you know it.

Legal basis:

Article 54 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests

The responsibility for returning goods shall be determined by the relevant administrative departments as unqualified goods according to law, and the operator shall be responsible for returning the goods if the consumer requests to return them.

Article 55

If an operator with punitive liability commits fraud in providing goods or services, it shall increase the compensation for the losses it has suffered according to the requirements of consumers, and the amount of compensation shall be three times the price of goods purchased or the cost of receiving services; If the amount of additional compensation is less than that of 500 yuan, it shall be 500 yuan. Where there are other provisions in the law, those provisions shall prevail. Where a business operator knowingly provides goods or services to consumers, causing death or serious damage to the health of consumers or other victims, the victims have the right to demand compensation from the business operator in accordance with the provisions of laws and regulations such as Articles 49 and 51 of this Law, and have the right to demand punitive damages less than twice.