Many people in their family complain.

Taobao Zhenyun Meiyu 1 Store bought a bracelet of 4,700 yuan before, with a round-trip freight of 40 and a quotation fee of 23.5. At that time, in the live broadcast, I asked again if there were any flaws in the bracelet and whether there were fingerprints. The anchor has repeatedly confirmed that Po has been breaking the news. Then I caught 4700. As a result, after receiving the goods, I found that the bracelet had visible cracks and my nails were scratched. So I immediately refused, but the customer service kept saying that it was a natural texture, not a crack. Require payment of return freight and quotation fee. I have communicated, but the problem is that the merchant didn't communicate in time before sending out whether I can accept the defects of the jade bracelet before delivery. Now the crack of the bracelet, the store has repeatedly denied that this is a natural texture, not a crack, and will not bear the loss back and forth. The same problem appeared twice in the store, and the problem bracelet was issued, and the expenses incurred were borne by the buyer. My appeal is: full refund, the store bears the cost and demands an apology. Moreover, the words used in the live broadcast room should be rigorous in the future, and the quality problems of the products should not be concealed in order to sell bracelets.