When we go to the mall, we will meet many salespeople following us. At that time, we were disgusted with this. When we buy things, we must be watched. When we are too free, we will share the customer reception process and words below.

Customer reception process and speech 1 1, warm greetings and convey brand characteristics.

The greeting of the clerk is usually "Hello, welcome". If you just say these words, it will be too monotonous and too homogeneous. Therefore, you might as well add a word about the biggest feature of the brand after saying a general welcome sentence with a smile. Take the clothing store as an example, we can say "Welcome to xx brand, we are a domestic first-line brand" and so on.

2. Observe the types of customers

After customers enter the store, they are not eager to talk, but observe the types of customers first. Some customers are active, just looking for a specific product. If you don't tell, they will ask you. And some customers are passive and may just wander aimlessly. It is more convenient to take the corresponding word after distinguishing the customer type.

Step 3 ask about preferences

If you introduce products immediately, it is easy to lose customers' appetite, so you might as well ask each other what kind of products they like first, one for more accurate recommendation, and the other for closer distance.

4. Recommend products politely

After a preliminary understanding of customer preferences, you can try to recommend products and talk more about the advantages of products, instead of asking the other party to buy them as soon as they come up, which is very utilitarian.

Try to show the customers around the whole store.

When taking customers out of the store, you can add some guiding gestures to guide them to visit the whole store, increase their stay time and increase the possibility of becoming a single order.

6. Try talking to customers at home.

Frequent conversation can make people jump out of the serious sales atmosphere, make customers feel natural intimacy and close each other's distance, so you might as well unload the rigid sales side and talk to each other in the form of friends.

7. Summary

What should customers say when they enter the store? This is a university question. You can refer to many suggestions on the internet, but it is more important to get your own methods from practice.

Customer Reception Process and Speech 2 Methods/Steps

First: stand in a good position when greeting customers.

1, don't stand too close to the door, the best position is about 3 meters away from the door, so as not to cause psychological pressure to customers;

2, don't stand in the main aisle, it is best to stand in the auxiliary aisle, so as not to give customers a feeling that it is inconvenient to enter the store to see the products;

Don't stand where the customer can't see, or we will surprise the customer suddenly.

Second: Watch your step when greeting customers.

Many shopping guides think that everyone who comes in will buy things, thinking that every customer wants our warm reception, so they are too enthusiastic when receiving customers, and they can't wait to hug and kiss with customers, which is prone to some problems, mainly in the following two aspects:

1, acting too excited, striding to meet customers and introducing products to customers too enthusiastically. In fact, customers have just entered a new environment, and it is inevitable that they will have some psychological vigilance. If we are too enthusiastic, it will inevitably make customers uncomfortable and inconvenient for the next communication. So when we see customers coming into the store to say hello, we can take two or three steps forward and then linger in the same place. Never rush to meet them.

2. It's too tight. Nowadays, consumers are becoming more and more independent. They want to get a relatively independent space to make purchase decisions when purchasing products, and get help from the shopping guide in time when necessary. Generally, the distance of about 3 meters gives customers relatively little pressure. When customers buy products, we can pretend to clean the model and naturally scan the customer's dynamics. When we find that customers have needs, we will approach them to explain the products, but don't sneak a look at them or take a look at them.

Number three: shut your mouth.

1, ask some stressful questions, and don't ask customers if they want to buy, whether they want to buy, whether they like it or not, and so on. These questions are likely to cause customers to remain silent or choose negative answers;

2, don't just talk about yourself, regardless of the customer's reaction, just introduce the product mechanically.

Customer Reception Process and Speech 3 Methods/Steps

Method 1: Speak appropriately and follow less;

Step 1: When the guest just enters the door, the salesman should talk as little as possible.

90% of salespeople think that doing business means talking, not being cold. Seeing the guests enter the door, they promoted the product as soon as they came up, but they didn't know that many achievements were ruined.

In fact, guests prefer to choose slowly, and cooperate appropriately and give advice when she needs you. You must first learn to leave enough time for customers to choose. When the customer enters the door, just say: Hello, welcome to XX, and then step down. While leaving space for the guests, it deepened their impression of the store.

Step 2: The salesman should not follow the guests, but always follow them.

I once went to some boutiques to buy trinkets. The shop assistant followed me from the entrance to the exit. The whole shopping experience was super uncomfortable. I think that salesman is watching if I stole anything. Finally, I left without buying anything.

We don't follow our customers, but we must always follow our hearts. Pay attention to the status of customers and be ready to introduce them at any time. It's time to promote products when the guests are in the following state.

1. Stop and think for a long time;

2. Eyes search repeatedly;

3. You look at the customer;

Reactions are the time for you to act.

Method 2: Try to figure out the needs of the guests and introduce the selling points correctly.

The first step: carefully consider the needs of customers.

Only by grasping the needs of customers can we do business better. think of a way

1. Introduce the usage scenario of the product;

2. Let the guests experience the product personally and understand the value of the product;

3. You can take a few more money to make a comparative choice for the guests;

Step 2: Introduce the selling point of the product accurately.

The selling point of a product is also the reason for customers to choose;

How to tap these selling points:

1. material;

2. Function;

3. Design points;

4. Background;

5. Price

Method 3: Seize the closing opportunity and send the guests away enthusiastically.

Step one: seize every opportunity to reach a deal.

When the customer has chosen almost, it depends on the situation, our opportunity has come, pay attention to the customer's reaction;

1. Key products;

2. think;

3. ask the price;

4. Ask questions repeatedly and nod;

At this point, how should we consider concluding a transaction:

1. No new products will be launched;

2. Narrow her choice;

3. Give appropriate suggestions;

Step 2: Send the guests away enthusiastically.

In a store, 85% of the performance comes from old customers. The salesman is most taboo to let the customer feel the difference of his business attitude before and after payment, remember.