Annual work evaluation of sales department 1
20__ years, will soon be over. In this year, with the care and support of the company leaders and the active cooperation and help of the manufacturers, I not only successfully completed all the work tasks, but also further improved my ideological consciousness and comprehensive quality. The evaluation is as follows:
(1) Strive to improve their comprehensive professional quality.
Correctly understand the importance of your work and enhance your sense of responsibility and pride; Strengthen study, be brave in practice, and persist in high work enthusiasm; Correctly handle the relationship with customers and take customer satisfaction as the highest standard of work. Ask managers with an open mind, learn from colleagues with an open mind, consciously get rid of their own shortcomings, constantly improve their working methods, and constantly improve their comprehensive professional quality through continuous learning and exploration.
(B) the main experience in the work
1, give full play to the company's advantages and open up the market.
On the one hand, we must adhere to the company's sales policies and systems; On the other hand, we should put ourselves in the shoes and fully study the problems in sales. Respond with an enterprising attitude and try your best to solve problems for dealers. In view of this work concept, whenever you encounter special circumstances in your work, you can play the role of a "bridge", actively communicate and do meticulous work. In the end, it can always be understood and recognized by dealers, solve problems and complete tasks.
2. Observe the market, understand the changes and adapt to them.
Keep abreast of market changes, actively help dealers to make patient analysis, seek coping strategies and build confidence while giving feedback to the company. At the same time, put forward opinions and suggestions conducive to long-term development to the company.
3. Work attitude and diligence.
Love and dedication is my consistent working attitude. I cherish and love my job very much. Be able to treat every job correctly, be enterprising and earnest, devote yourself wholeheartedly and serve everyone enthusiastically. Seriously abide by labor discipline and use working hours efficiently; Always stick to your post, often work overtime to complete an emergency work, and ensure that all work can be completed on time and with good quality.
4. Make high-quality achievements, benefits and contributions.
Make a personal work plan before the start of work, complete all the work on time according to the priority order, ensure the expected effect and continuously improve the work efficiency. I exercised myself at work and learned a lot of things I didn't know before. My work level has been greatly improved, creating a new situation in my work and making due contributions to the company and distributors.
(3) Experience and experience
After more than two years of sales practice, I deeply feel that it is not easy to be an excellent salesperson. Be able to evaluate eight experiences:
First, a "top marketing expert" must be a person with a good attitude. All success comes from a good attitude. A good attitude must be an enterprising attitude. There is such a question: "How to move Mount Fuji"? This question is an interview question put forward by Bill Gates for those college graduates who are eager to apply for Microsoft. Gates said that there is no fixed right answer. I just want to know if these young people are right. The only simple answer is: If Mount Fuji comes, we will go. So how to get a good attitude? 1, affect the mentality with actions. Mentality determines thought, thought determines idea, idea determines behavior, behavior determines habit, habit determines character, and character determines fate. 2. Don't always say negative things. Psychology of language suggestion. Negative words will inevitably lead to negative behavior. Be grateful and don't complain. Be grateful. Thanksgiving family, so that we can concentrate on our work; Thanks to the teacher, we have learned a lot of knowledge; Thanksgiving leadership, to create a good working environment for us; Grateful colleagues and grateful classmates complain, in addition to letting people know that you have some complaints and dissatisfaction, they will not bring extra points to themselves, but will only deduct points. Complaining is like yawning on the bus. Yawning will infect the whole city and only make the environment worse and worse. 4. Learn to be self-motivated. Success requires people to say "I am the best" to themselves every day to motivate themselves, and the same is true. "Master" will not be complacent because of temporary success, and will not be discouraged and give up because of temporary failure; Good attitude
Self-motivated people will have an optimistic attitude towards problems; For people with a good attitude, the sun is new every day; You seldom hear him complain that his solution to problems is always more difficult than reality; When others see difficulties, he can always see opportunities through problems;
The second "top marketing expert" must be a salesman who is diligent, loves learning and is good at evaluation. You will never succeed without diligence. Look at the good people around you. Which one is lazy? Therefore, in order to become a "top master", it is best to use the word "diligence" first and try your best to do it. Learning is a basic skill. "Reading, reading people, reading things". Learn from the strengths of colleagues, leaders, customers and everyone, and you are the master.
The third "top marketing expert" must be a salesperson who has worked in multiple markets. Only salesmen who have worked in multiple markets can find the law of solving problems from different regional markets. Only those who have done a lot of marketing can be said to be top-notch in one or several aspects. A qualified salesman is one who can be a good salesman in a regional market; Salespeople who can do well in different regional markets are excellent salesmen; Salespeople who can do well in different enterprises and different regional markets are "top marketing experts"; People who can manage different industries, different enterprises and different regional markets are marketing experts.
Fourth, a "top marketing expert" must be a good communicator. "Without communication, there is no marketing."
Fifth, a "top marketing expert" must be an energetic and energetic salesman. Vitality can infect people, and vitality can be transmitted.
Sixth, "top marketing experts" don't believe in experience, but only believe in initiative.
Seventh, the "top marketing experts" are mostly accumulated and thin.
The eighth top marketing expert is very open-minded. Understanding is the most critical sentence when customers negotiate, the inspiration when planning promotion, the selling point when distributing goods, and the "last step" when selling at the terminal.
Although there are necessary improvements and achievements in evaluating the work of one year, there are still shortcomings in many aspects. For example, individual works are not perfect. This needs to be improved in the future work. In the new year, I will seriously study various policies and rules and regulations, strive to raise my ideological awareness and work efficiency to a new level, strive to become an excellent salesman of a top brand company, and make new and greater contributions to the company's development.
Annual work evaluation of sales department II
In the busy work, we unconsciously ushered in a new year. Looking back on this year's work, as every employee of _ _ enterprise, we deeply feel the enthusiasm of the vigorous development of _ _ enterprise and the spirit of struggle of _ _ people.
I am an ordinary employee in the sales department of _ _ _. When he first arrived in real estate, this comrade was not very proficient in real estate knowledge and was unfamiliar with the new environment and new things. With the help of company leaders, I quickly learned about the nature of the company and its real estate market. As a member of the sales department, this comrade deeply feels his responsibility is great. As the facade and window of an enterprise, what I say and do also represents the image of an enterprise. Therefore, we should improve our own quality and set high standards for ourselves. On the basis of high quality, we should strengthen professional knowledge and skills. In addition, we should have a broad understanding of the whole real estate market and stand at the forefront of the market. After this period of training, I have become a qualified salesperson and try my best to do my job well.
With the ups and downs of the real estate market, the company entered into a joint venture with _ _ company in 20__ to complete the sales work together. During this period, Comrade _ _ cooperated with the employees of _ _ company, and under the guidance of the company leaders, completed the formulation of the operating price, and planned and completed the advertising before the Spring Festival, which laid the foundation for the sales climax in _ _ _. Finally, it ended up with a good result of completing the contract amount of RMB _ _ million in five months. Comrade _ _ has gained a lot of professional knowledge through the baptism of this enterprise and has improved in all aspects.
In the late 20__ year, the company cooperated with _ _ company, which was another major change and qualitative leap of the company. This period is mainly aimed at the sale of houses. Prior to this, the sales department implemented internal subscription and other means to lay the groundwork and create a hot scene. In the sales department, Comrade _ _ holds two posts: sales office and accountant. In order to cope with the increase of workload and the systematization and normalization of sales work, the work seems heavy and moderate. When the market opened, this comrade basically had to work overtime every day to finish his work. After more than a month of familiarity and understanding, Comrade _ _ immediately entered the leading role and skillfully completed his own work. Due to the huge amount of house payment, the comrade was careful and serious in the process of collecting money. Now he has collected tens of millions of house payments, and all the accounts complement each other without any mistakes. In addition, in the monthly job evaluation and weekly meeting in the sales process, the comrade constantly evaluates his work experience, finds out the shortcomings in time and improves as soon as possible. In just three months, the sales department cleared all the houses in the second phase and sold out the remaining houses in the first phase, which is inseparable from the efforts of Comrade _ _ and other members of the sales department.
20 years is meaningful, valuable and rewarding. With the efforts of every employee, the company will have new breakthroughs and new atmosphere in the new year, and can occupy a place in the increasingly fierce market competition.
Annual work evaluation of sales department 3
There are still many problems and shortcomings in the evaluation of the work in the past year, and we need to learn from other salesmen and peers in working methods and skills. I plan to learn from each other on the basis of last year's work gains and losses, focusing on the following aspects:
(a) to ensure the completion of the annual sales task, usually the courage to collect information and timely summary;
(two) efforts to assist the sales manager, from the product price, quantity, quality and their own service attitude, etc., seriously communicate with customers;
(three) carefully examine the accuracy of the sales report;
(4) Handle the lent and returned items in time;
(5) Maintain customer relationship and constantly develop new customers.
(6) Try to do everything well and stick to it!
Finally, I want to summarize the problems in the sales process as follows:
(A) the warehouse inventory is not enough. Although the inventory table indicates the minimum inventory of each product, it actually does not match, and many products have even been out of stock. In the case of low inventory, it is suggested that the warehouse contact the production department to place an order in time, or contact the sales department to remind them to place an order. Most flight orders are related to insufficient inventory.
(2) The procurement of commodities is not timely. The return time is always delayed. For this phenomenon, the attitude of buyers is mostly irrelevant, and they seldom think about how to solve it with suppliers, but expect sales staff to communicate with customers to delay time. This will reduce the credibility of our customers. (This phenomenon is very serious)
(III) Quality inspection and procurement handling of supplier returns. Many unqualified products, due to the delay of time, are finally picked out again and again as qualified products for sale under the circumstances of necessity, which is very inconsistent with our belief of "pursuing high quality". There are often things that are taken out, because the quality problems make the sales staff very embarrassed.
(four) the financial department should regularly remind or prompt the outstanding business. Many businesses have been repaid, and the financial department didn't tell the sales staff until several months later. During the period, the sales staff thought that they had been urging not to repay, which gave the customer a very bad impression!
(5) There is no coordination among departments. For the convenience of my own work, I often don't care too much about others and don't study the troubles brought to others. Sometimes a word or a small matter can be solved, but it makes the sales staff take a lot of detours.
(6) Delivery and scheduling of vehicles.
(7) The speed of new product development is too slow.
In short, I will try harder to do my job and help others this year. I also hope that some problems existing in the company can be properly solved. Constantly developing new products and new fields, I believe that the company will go further and have a higher market share, and the people of Chutian will be filled with happy smiles.
Annual work evaluation of sales department 4
Since I left the ivory tower of the school, like flowers in a greenhouse, I chose my present company: _ _ Jewelry International emerald city without hesitation at the double election meeting. I don't know it's been half a year since I reported that I joined this industry in July. Originally, I was optimistic about selling tea, but at my insistence, I was finally assigned to the jewelry sales department and started a brand-new "course" in my life that had nothing to do with my major.
Looking back on the past six months, from ignorance to the ease at this moment, it is full of my ups and downs. However, I am deeply grateful. It is precisely because of these experiences that I gradually mature and steady.
I chose this new enterprise because I was deeply impressed by the warm reception and sincere attitude of the boss and staff when I visited your company base before the internship began. As a subsidiary of Kang Hui, there is no doubt about your company's entrepreneurial spirit and corporate culture. Because I can see from it that there is a cohesive force such as teamwork spirit and a cruel sense of competition. Therefore, the survival of the fittest is an eternal theme everywhere, not to mention that I am a person who firmly believes that I can stand the test.
From the probation period to the official post, my sales skills and professional knowledge are maturing and improving day by day, although there is no leap in texture. I am naturally fond of communication and conversation, so there is no question of being unfamiliar and not talking. However, in terms of how to look at guests and how to find "good" guests, they often get entangled, so they suffer a lot and take a lot of detours. It is said that the human heart is the most elusive, and those who do this can understand this best. And the pressure from performance every day is really great. The same number of customers, the same opportunities, if their sales performance is lower than others, it will be very sad. After all, people who eat on commission can ignore performance. It is still in the off-season of tourism, and eating this meal is even more gloomy. Time flies, life will go on, and we will continue to create our own value every day.
On the other hand, I really want to thank the three bosses for their careful guidance and support on weekdays. Appreciate their seriousness in training professional knowledge; Thanks to the three of them for their help when we encountered difficulties in our sales work; I am even more grateful to them for their understanding and tolerance when we make mistakes. In short, in this enterprise, as warm as a big family, they will always be warm to each other. More importantly, on many levels, it also shows that the three bosses often take people as the starting point when dealing with affairs, so that everyone can feel humanized care.
Although I went through two major salary system reforms before I fully integrated into the protagonist, the person in charge of recruitment did not give us such a vaccination in advance, so to be honest, I still felt that your company had no credibility and would only keep going back on our word. The salary of 2000 yuan was originally just to fool students like us who are not familiar with the times. This is a great blow to me, a newcomer to society, and I secretly wiped my tears several times. After careful consideration, I finally insisted on my original choice until this moment. Although I am still so small and unknown at the moment, I am more frustrated and brave. I understand that there is often a big gap between dreams and reality, but I am not afraid of the difficult road ahead. As Mr. Huang said, "It's not like building an atomic bomb. What's so difficult? " As General Lei said, "Tomorrow will be better." At present, the most important thing is to do your job well.
To do my job well, I summed up three points: 1. Serve every customer warmly. We receive all kinds of customers every day. No matter how difficult the customer is, whether it is our potential customer or not, we should serve warmly and explain with a smile. 2. Be energetic for our work at any time. No matter how boring our daily work is, we should adhere to a high degree of responsibility and enthusiasm. 3. Control your emotions, treat every customer equally, be arrogant and patient with every customer who enters the store.
It is said that interest is the best teacher. Anyone can only do what he likes well, so as a salesman, he should first love selling, and secondly like communicating with others, and be brave enough to bear any pressure in the middle. In short, if you are not arrogant and impetuous, you will have a good mood, a good working condition and good grades if you win without fighting.
Suggestions and opinions:
1. The accommodation environment is not good, it is neither ventilated nor light-tight, and the sound insulation effect is not good. The residence is a little far from the bathroom, which brings inconvenience to the toilet at night.
2. The food hygiene is not good, either the bean sprouts smell like gasoline, or the rice smells bad, or there are badges or nails of students in the dishes from time to time.
3. The superior can't treat employees equally, and it is selfish and hurtful in judging the order.
4. I hope there won't be a situation where the supervisor beats and scolds the employees innocently but doesn't give them fair treatment, and the scandal will disappear.
5. The lowest and highest prices indicated by the signs hanging on each counter are inconsistent with the actual existence, and some guests feel distrust of our service after discovering it.
Annual work evaluation of sales department 5
The year 20__ is about to leave quietly, and the year 20__ has entered our field of vision, looking back on the work course of the year 20__. Generally speaking, there are ups and downs. Recalling that I started on June 24th, 1 1, I have been working for 1 for more than a year. This year, the whole working state is on the right track, and I have a more comprehensive understanding of the anti-counterfeiting label industry. Successful customers are also accumulating over time. At the same time, every time I successfully cooperate with customers, it is an approval of my work and reflects my work value in this position. But on the whole, I still have a lot to improve myself. The following are my shortcomings in this year's evaluation:
First: communication skills are not available. I meet different customers every day, and when I communicate with them, the words are not concise and complicated enough. The ability of language organization and expression needs to be improved.
Second: the follow-up service for customers who have cooperated is not in place. There are more and more customers who see self-success. Although there are few big customers, I am still doing my best to protect every customer and achieve the goal of changing from an intentional customer to a real customer. Although the customer has signed it, everything felt fine before. In fact, this idea is very immature. After several months of work, both Mr. Dai and Mr. Hu have focused on the maintenance of old customers. I really feel that it is difficult to develop a new customer, but it is actually relatively simple for a successful customer. For example, if I have 20 old customers, as long as they are well maintained, I will definitely think of Zhou Xiao who won the fake in the future. Then this will not only continue to create profits for the company, but also be a kind of work recognition for yourself. So I must take a long-term view.
Third: customer reports are not well organized. For our industry, there is a peak season and a low season. In the low season or near the holiday, we should make a summary of greeting customers, but I am not good enough in this respect. Indeed, reports are the seeds of daily efforts. Over time, you need to manage them with your own heart, otherwise how can you bear the fruits of victory? Only through a clear statement, the leader can understand my work status and gains today, and then make targeted corrections and guidance. I also make a complete and detailed report every day, and I can also make a clear and instructive work evaluation and future work plan every day, so that my work can be more targeted and purposeful. Then it's more like a duck to water.
Fourth, the number of new customers is small. The successful customers I cooperated with this year mainly found customers through telephone sales, online customer service and other channels, and few customers were really found, which is worthy of self-reflection. Part of the reason is that I never let go of any customer who has a strong intention to contact our company actively, so I spend most of my time contacting telemarketing customers, ignoring the intended customers who have contacted me. However, the number of new customers I have developed this year is small, and it should be improved well next year. I will make a plan next year to make my time allocation reasonable. Achieve the effect of two mistakes.
Fifth, when you encounter professional or business knowledge that you don't understand, you are not good at asking the leaders actively, and you haven't absorbed the knowledge you don't understand into yourself that day.
To sum up, the above points are my shortcomings in this year's work, and I will improve them in my future work. There is a saying: smart people don't fall down twice in the same place. Of course, everyone wants to be a smart person, so I won't make the same mistake again and try to do better. I hope the company leaders and colleagues will supervise me together. A person is not afraid of mistakes, he is afraid of not knowing how to correct them, and I will make mistakes and turn my shortcomings into my own advantages.
There has been little change this year, and my main job responsibility is telephone sales, which, as the name implies, is the sale of transactions by telephone. During this year, I mainly communicated with customers through the internet and telephone in the company. At work, it sounds like sitting in the office every day, making a few phone calls or contacting customers through qq. This is very simple, but the workload is still very large. Deal with different customers every day, and leave a very good impression on customers through their own language at the first time. In order to make customers trust the quality of our products more, besides the company's quotation, what is more important is a service. Let customers feel that Tongying Anti-counterfeiting Company is a big enterprise with a good service team, just like enjoying the process, turning the business atmosphere into a friendly exchange between friends. And let customers with strong intentions think of it for the first time, and think of cooperation with Tongying anti-counterfeiting company. These are closely related to their efforts, and as salespeople, they should have a very keen sense of smell and feel the needs of customers at the first time. For customers with strong intentions, in addition to good telephone greetings, information greetings and qq greetings, they also need to have a work enthusiasm to infect customers, so that customers can feel my sincerity from their own actions. Then I believe that the number of customers will gradually accumulate.
I believe that after my efforts and enthusiasm to meet every day, I will finally see the rainbow. I believe that the company will be better next year and my performance will be more promising than this year. I also hope to believe that the experience and lessons of this year's work practice, after a period of reflection, can make me have a new promotion in all aspects in 20__ years or even longer, and make my work better, more detailed and more perfect. I hope my business volume will reach a qualitative leap next year.
I also want to think about my work plan for the coming year before my annual leave, as follows:
First: write job evaluation and work plan every day of the week. Weeks end, months end. In this way, you can work with a goal instead of working blindly. And clear up today's work ideas, work more smoothly. At the same time, look at the mistakes and incomprehension in the work, consult the company leaders and colleagues in time and make improvements. Think more with your head.
Second: make a good customer report every day. And divide customers A, B and C well, and make a detailed and clear customer follow-up scenario and the next follow-up plan. At the same time, when you come to the company every morning, you should first take a look at yesterday's customer statement, and then communicate with today's customers by telephone with pertinence and purpose. Do a good job in inducing and evaluating A, B and C customers, and strive to turn A-level intentional customers into real customers. Turn B-level customers into A-level customers, and so on.
Third: Set yourself a goal every week: try to contact at least one customer with strong intentions every day, and cooperate successfully with at least 6 customers every month. Constantly reflect and evaluate every day.
Fourth, strengthen business knowledge and professional knowledge. When communicating with customers, talk less and listen more, accurately grasp the needs and requirements of customers for anti-counterfeiting labels, and put forward reasonable suggestions.
Fifth: follow up key customers every week, constantly explore new customers every day, and maintain old customers every half month. List key customers and big customers in the report, and devote corresponding time to good customer relations. If there are any signs, report to the leader in time.
In addition, I intend to call or send messages to customers who have cooperated or have a good intention to contact before the Spring Festival to express New Year wishes and greetings.
In addition, some suggestions for the company are as follows: First, in order to let employees know more about the anti-counterfeiting label industry and anti-counterfeiting label products, it is suggested that the company can regularly train employees every month. And think that learning at work is also very important, and suggest that the company carry out some work skills training, in order to make employees grow faster, it will bring greater benefits to the company.
Second, it is proposed that the company's VoIP can be stable. As a telemarketer, I call my customers at 9: 30 every day. I often get disconnected suddenly during the call, or the customer says that I can't hear my voice at all, and the customer advises me not to use VoIP. Every time I communicate with the customer, the customer doesn't understand our company's phone. Every time I make a phone call with an Internet phone, the phone number is displayed differently, and sometimes the number is not displayed. I hope the company can adjust and upgrade the mobile phone early next year.
Thirdly, it is suggested that after work, such as holidays, the company can organize all employees to travel, climb mountains, play badminton, enrich their spare time, and at the same time enhance the cohesion among employees. Enhance team spirit.
To sum up, the above are my work plans and suggestions for 20__ years, and I have to ask the leaders to correct me if there are any mistakes. In the new year, I will work harder. Strive to complete the sales target set for yourself on time and with good quality. And I also believe that the company will get better and better. In the near future, the company will develop better and faster!
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