Store manager management
The first thing: the daily work of the store manager
1. Company system: stipulate the working hours of employees, and how to punish them for being late and leaving early, and truthfully record and report to the company.
2. Daily work: As the store manager, make plans, fill in lists and to-do items. Record the problem in time so that it can be summarized sooner or later.
3. Sales: In addition to receiving customers by yourself every day. Also observe the situation of employees and the whole store to help employees solve problems.
4. Commodities: According to the market situation, experience and feelings, provide order forecast to avoid the loss of inventory backlog.
5. Market situation: arrange store staff to pay attention to competitors and market situation at any time and inform them in time.
6. Training: Pay attention to employee training, let each employee know the work of each link, clarify the strength of the team, require employees to be versatile, and make suggestions for the company's development.
Staff training: The training contents include: company introduction, product introduction, supermarket chain culture, staff code of conduct, staff post specification, duty management manual, customer service manual, after-sales service policy, presentation skills, team building, etc. Through training, they can gradually realize the significance of regular store work.
Customer training
Try to arrange sales staff to do user training, exercise the ability of sales staff, and establish a deeper relationship with customers.
7. Understand employees' specialties, provide information for the personnel department, and determine its development direction, whether it is suitable for sales or service, finance or business, so as to facilitate employees' development.
8. After-sales service: work wholeheartedly (understand the company's after-sales service system and formulate detailed work specifications so that users can answer questions in time. )
The second thing is: store management, emphasizing the role of "training" in specialty stores, and understanding the significance of "management" and some methods of management.
Implement the "manager on duty system", and clearly stipulate that the power of the shift supervisor is greater than everything through effective authorization. His day's work needs to do many things, from holding morning meetings to holding parties; From health examination to personnel allocation; From coordinating everyone's work to dealing with user problems. The duty officer takes turns to serve for one month. The purpose is to enhance employees' interest in participating in store management, give play to employees' creativity, cultivate employees' ability, and make suggestions for the development of the store.
The third thing is the perfection of duty tools.
Combined with the original duty tools: pre-store attendance list and work report, we also fill in the sales battle report, customer negotiation report, customer service and complaint registration according to the actual situation.
The shift supervisor not only organizes the day's work with the pre-shift checklist in the morning, but also informs other stores of the sales situation in time to boost morale. So that other outlets can make correct decisions in the sales process. Passenger flow statistics and user group analysis. These on-duty jobs are reasonably and effectively optimized, and there are basically no loopholes in the whole day's work, so good operations can be carried out.
The fourth thing: strengthen the additional responsibility of the post.
On the basis of clear division of employee positions, additional responsibilities are added to some positions according to the actual situation:
Salesperson: responsible for collecting all kinds of information obtained by the company in selling products, and providing accurate information for users to introduce during sales.
. Manager: Daily work diary, old customers pay a return visit, and summarize the shop work at the end of the month (after-sales, return visit, expansion, sales, etc.). ).
The fifth thing: establish the study summary time every Friday and release the meeting minutes in time.
Every Monday, the store manager or the store manager on duty will release this week's work plan and learning content according to the situation, so that all employees can clearly understand this week's work and learning content and prepare for the speech. The contents include: the latest market trends, problems and solutions encountered at ordinary times, how to improve the quality of employees, and new training materials. Trainers are uncertain, and all employees can bring them. Through the work and study summary meeting every Friday, employees can keep abreast of the new situation of the store, and also enable the company to find problems in time and provide first-hand information for the benign development of the store.
The manager's job is to train and supervise every link of the work and coordinate all employees. Let the store work normally. In the daily operation and management process, we emphasize the cooperation and efforts of store employees, observe employees, strengthen communication, and pay attention to employees' opinions and growth. As a store employee, the working hours from 9: 30 am to 6: 00 pm are particularly long, and the work is tedious and tiring. As a store manager, let employees see hope, on the one hand, economic benefits; On the one hand: self-improvement. The store manager is not only the manager of the whole store, but also the link between the general manager and the employees. Managers should attach importance to the management of employees;
1. According to employees' personality characteristics, make use of their strengths and combine their opinions to formulate corresponding methods and plans.
2. Always encourage employees to unite as one, do a good job in the store and create achievements; The manager reports the good results to the general manager, who will naturally consider increasing the bonus amount for employees. With the above foundation, the next question is how to distribute the bonus. In fact, every position in the store is very important, and what the store needs is team spirit.
3. In the usual work, employees may make some small mistakes, which is really to deal with problems calmly and follow the principle of "dealing with things, not dealing with people".
4. Every month, employees should fill in the "Work Report Form", summarize the work of last month and make plans for next month. According to their plan, the store manager will talk to each employee, including work, personal life, opinions and suggestions. In order to commend the advanced, excellent employee award and excellent shift supervisor award are set up every month, which are elected by employees at the end of each month. According to the opinions and suggestions of employees, set up special contribution awards for employees. "Professional, amiable, natural and credible" is our aim. Harmony, warmth, health and happiness! It is the goal of store employees, hoping that employees and the company will grow and progress together.
The manager made me the manager. What should I do? This is your chance. Have confidence in yourself. Believe in yourself. You can do it. Let's go In fact, no one can be a manager from the beginning. Practice makes perfect. I think you can. It doesn't matter if you can't write. You can type. You can't calculate with a calculator. Don't think about others. Choosing you shows that you have this ability. I value you. Let's go Waiting for your good news. If you can't, ask someone else. Ask the manager of other stores or your leader. Now you study hard. Get to know it first. Then study each one carefully. Let's go Correct attitude.
How should I manage my online shop? As long as partners who are in the same boat and work together,
You must understand that anything in doubt, time waits for no one,
Before joining, you should think clearly and make a careful decision.
The emergence of opportunities is divided into four stages:
People who don't know-opportunities will pass you by.
People who don't understand-there will always be people who doubt, refuse and reject;
People you look down on-only when others make money will you regret it.
People who know-feel that they have no chance, no chance.
Being recognized by the society-does it feel that the market is saturated and it is difficult to do it?
It's hard to live, hard to die, and even harder to live.
Think more about whether you will continue to live a life despised by others tomorrow.
Successful people only have four actions: dare to do, dare to say, dare to fight, dare to rush,
People who fail have thousands of reasons. This is not good, that is not good, and finally even yourself is inferior to others everywhere;
As a store manager, how can I manage to convince the public that you think too much about the store manager? The name of the store manager is just pleasant to hear, and he is essentially a business leader, not a manager.
Don't treat the store manager as a manager.
The essential job of the store manager is only to coordinate the relationship between shop assistants, assign the specific work of each shop assistant, and solve the problems of shop assistants' business license rights.
Look at this position correctly and don't over-understand it.
I am a female public relations manager. How should I manage them? Please don't call me a female public relations manager.
Author: Shinohara skirt
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The boss wants me to be the store manager. How to thank him for his favorite things (such as smoking and drinking), buy him some privately, or just invite him to dinner?
How to manage a canteen with more than a dozen people hang a sign at the entrance of the canteen and print a list every month (including the name, date, morning, evening).
Let everyone tick one day in advance to indicate that they will come for dinner the next day. In this way, the canteen can know how many people ate and how many meals were cooked that day.
Deduct meals when calculating salary at the end of the month (such as breakfast in 2 yuan, lunch in 3 yuan and dinner in 3 yuan).
If the manager is absent, what should I do as a manager and do my duty to run the store well?
Your job responsibilities must be clear, and you can do your job well whether the manager is here or not.
The boss asked me to be the manager of another store and asked me if I could go. How should I talk to him about salary? It doesn't matter. Just complain to the local labor security supervision brigade. Whether you have a contract or not does not affect whether your rights and interests can be guaranteed, because it is a fait accompli that you have worked there for 1 month.
What you encounter is the usual means and tricks in the workplace. The store colluded with the manager to play you. One said this and the other said that. After all, he wanted to rely on your salary.
If the assistant manager wants to be a manager, if the manager makes the manager dissatisfied, how to tell the manager? Then the assistant manager can point out the reason and what measures can be taken to solve it.
Then the manager may consider letting the deputy store manager take his place.
If this is the vacancy of the manager, then the assistant manager should make a performance report to the manager, and then ask the manager to guide the work, asking the manager what needs to be improved in his work and how far is it from the manager's requirements?
The manager will naturally understand what you mean. If you have the ability, you may be promoted to store manager.