Today, my wife and I want to go back to Mingzuan (Gongbei Wanjia Store) to buy a bigger diamond ring, but we accidentally visited Yingbin Plaza Store, thinking that both companies are the same company, and the service and quality should be the same! My husband and wife consulted two service ladies on some specific issues of redemption. Later, my wife didn't find anything satisfactory, so she went to the necklace counter to look at the goods, and she planned to jump on an extra necklace if she liked it. At this time, a bitch who claimed to be the manager came out of nowhere and asked us to take out the invoice for the diamond ring before, saying that she could tell us the specific related matters. The tone is quite bad, arrogant, and threatened by oxazole. He also said that he suspected that we were "spies", which made my wife very angry. When I was looking at jade, I heard eight old ladies say so, and I got angry on the spot. We politely asked her to show her work permit and complaint telephone number. As a result, she said in a rather arrogant tone, "I am the manager of this store", treating customers like killing my father! Angry, I am usually very angry, I can't stand it! Because our family is also in the retail industry, we know the hardships of the retail industry! The customer is God! It's food and clothing parents! The customer is always right! We always strongly demand subordinates and employees: all men, women and children who can come to our company for shopping must respect customers and try their best to meet their needs! Let customers return with satisfaction! Create a harmonious and respectful atmosphere!
What nonsense diamond gold shop? What about the branch of a Hong Kong company! Me! Bah! As a retail service industry, how can you have such a quality manager! I don't know if the leader of his company is blind, let this uneducated scum be the manager, and even the basic complaint phone number and customer service phone number are not available! Your company doesn't even know if there are no available talents at all. Even "garbage" can be the manager! I really admire you! Doesn't your company even have the most basic service system and training? Is this the way to treat guests?
In other words, even if your company is afraid that people in the same industry will dress up as customers to adjust prices, is it wise for you to do so? Good things are not afraid of imitation, and powerful companies are not afraid of others doing market research. Everyone is equally hospitable, and there is room for progress and development only if there is competition and imitation. I'd better not talk about it. It's a waste of saliva and teach a group of smart idiots, the "senior manager" of "famous diamond gold shop" and the so-called "senior manager of famous diamond gold shop" to eat shit!
Look at the authentic service management and business philosophy of Chow Tai Fook and Lukfook Jewelry in Hong Kong! ! Not afraid to compare goods! !