A: In order to make all kinds of people live in harmony and make social life and family life go on normally, there must be a kind of law and norm that everyone abides by in communication.

2. What are the most commonly used polite expressions in people's communication?

Answer: "Thank you", "Sorry" and "Please".

3. What's the etiquette for wearing a suit?

Answer: (1) Wear a tie in any formal occasion. (2) Be sure to wear leather shoes; (3) Double-breasted suits generally require all buttons to be buckled; (4) It is not advisable to put too many things in the pockets and trouser pockets of a suit.

4. Children's etiquette to parents?

A: First of all, filial piety needs not only material support, but also spiritual comfort. Secondly, don't interfere in your parents' own affairs. Parents have their own social, human and interest expenses, as well as their own thoughts and feelings. Being a child should not interfere.

5. What are the basic principles of etiquette?

A: Respect others, self-discipline, moderation and sincerity.

6. In 2004, what theme education activities were carried out by the Working Committee of directly under the authority around the spiritual civilization construction in the whole region?

A: Carry out educational activities with the theme of "stressing social morality, professional ethics and family virtues, and striving to be the leader of civilization and etiquette".

7. What are the basic moral standards of citizens?

A: Patriotism and law-abiding, courtesy and honesty, unity and friendliness, diligence and self-improvement, dedication and dedication.

8. What is the code of conduct for national civil servants in Beijing?

A: First, it is politically firm and loyal to the country; Second, observe discipline and administer according to law; Third, keep pace with the times and be brave in innovation; Fourth, love and strive to serve the people; Fifth, study hard and improve quality; Sixth, handle affairs impartially and be honest in politics; Seven, unity and cooperation, the overall situation; Eight, civilized and polite, good conduct.

9. What are the four aspects of the civilized code for the staff of the district committee and government?

Answer: perform duties, be honest and self-disciplined, behave in words and deeds, and be environmentally healthy.

10, what is the definition of an instrument?

A: It refers to people's appearance, including appearance, clothes and posture.

1 1. What is the definition and main content of politeness?

A: It refers to people's good words and behaviors in social communication. It mainly includes politeness in spoken language, politeness in written language, politeness in attitude and behavior.

12. What are the characteristics of modern etiquette?

A: Modern etiquette is formed after thorough transformation. It has the characteristics of universality, civilization, variability and diversity.

13. What are the requirements for appearance in social occasions?

Answer; Natural, harmonious and beautiful.

14. What are the four basic body postures of people?

A: Standing posture, walking posture, sitting posture and lying posture.

15. How to button the front of a suit jacket?

A: "Deducting one is an official; Both grains are rustic; A grain is not buckled, chic; It is tacky to directly deduct it. "

What is office etiquette?

A: It refers to the procedures and norms for public servants to respect others and pay attention to etiquette in office.

17. What are the specific requirements for work makeup?

Answer; Generally, it should be light makeup, suitable for all kinds of formal occasions. Its characteristic is that the color of the foundation should be close to the skin color, and it should be applied to the whole face thinly, which looks elegant and refreshing. Eyeliner can be thinner and lighter. Lipstick should be close to natural lip color, not too bright.

18. What is the internationally recognized TPO principle?

Answer; It means that three factors, time, place and occasion, should be considered in the dress, and they will be different with the changes of these factors, so as to coordinate their image with the surrounding environment and atmosphere and achieve overall beauty and harmonious beauty.

19. What are the general rules of foreign etiquette?

A: It refers to the basic principles of international communication that people should abide by when interacting with foreigners.

20. What are the general principles that should be paid attention to in foreign-related communication?

Answer; (1) Respect national dignity and be neither humble nor supercilious; (2) Know yourself and know yourself, do as the Romans do; (3) Be enthusiastic and avoid triviality; (4) Seek common ground while reserving differences and follow the convention; (5) Pay attention to honesty and punctuality; (6) Respect for privacy, Mo Wen origin; (7) Give priority to women and respect them; (8) there are rules for respecting the inferior, and the right is respected.

2 1. How should civil servants call?

Answer: try to do it during office hours; Call time should be short, no more than three minutes, and the "three-minute principle" should be implemented; During the call, the wording should be delicate, the expression should be decent, and the tone should be modest; Concentrate on the phone.

22. What are the five elements of writing an invitation letter?

A: It generally includes five parts: title, title, text, honorific words and signature.

23. What are the two important contents of attending the meeting etiquette?

A: Punctuality and maintaining order are important contents of the etiquette at the meeting.

24. What are the five etiquette principles that civil servants must abide by when interacting with subordinates?

A: (1) Establish authority; (2) Set an example; (3) To be fair; (4) treat each other with courtesy; (5) understanding.

25. What should civil servants pay special attention to when serving the people?

A: First, be enthusiastic about people and not mean to the masses. Second, we should take the initiative to serve and not be indifferent to the masses; Third, we should take pains and not be impatient with the masses; Fourth, treat the people equally and not be different from them.

26, national civil servants in foreign exchanges to truly achieve "enthusiasm", the key is to grasp what kind of basic boundaries?

A: Care, criticism, distance and communication are all measured.

27. Civilization is relatively ignorant, backward, barbaric and rude. What three aspects does it include?

A: Material civilization, spiritual civilization and political civilization.

28. What are the specific requirements of civilization for national civil servants?

A: First, language civilization. Your language should be elegant and noble, and there should be no foul language, unreasonable words and hurtful words. The second is behavioral civilization. Manners should be solemn, modest and polite, not frivolous, not rude, not bullying, not breaking the law and discipline. The third is communication civilization. People should be polite, respectful and helpful.

29. What is the meaning of self-cultivation in etiquette?

A: It refers to a person's beautiful qualities, including appearance, speech, manners and so on. At the same time, the cultivation and improvement of self-cultivation needs a long and gradual process, which requires us to accumulate bit by bit in our daily life.

30. What is elegance?

A: Manners refer to well-trained, elegant and charming manners.

3 1. What are the basic requirements for standing posture?

Answer: The basic requirements of standing posture are head end, shoulders flat, chest straight, abdomen closed, body straight, legs straight and hands drooping. Require men to be steady and women to be elegant.

32. What are the four requirements that civil servants should pay attention to when using honorifics?

A: First, learn to distinguish between occasions; Second, we should use different honorifics according to different objects; Third, we should strive to form the habit of using honorifics; The fourth is to be sincere in order to have something to say.

33. What are the specific requirements for respecting others?

A: It is an unshirkable responsibility to respect superiors; It is duty to respect colleagues; Respecting subordinates is a virtue; Respect for the masses is common sense; Respect for all people is an education.

34. What kind of "spiritual beauty" should a national civil servant have?

A: It is the inherent quality of civil servants to cultivate and establish lofty ideals, high ideological and political consciousness and noble moral cultivation.

35. What kind of behavioral beauty should a national civil servant have?

A: In practical work, civil servants must strive to be diligent and love their posts, be loyal to their duties, and do their jobs wholeheartedly.

36. The first requirement of national civil servant etiquette for appearance is beauty. What does it mean?

A: First, the natural beauty of musical instruments is required; Secondly, the instrument is required to be beautiful; Finally, the instrument is required to be beautiful inside.

37. What are the basic polite expressions that civil servants should use?

A: Greetings, entreaties, thanks, apologies and farewell.

38. What does "three loves" mean?

A: Love the motherland, love socialism and love the Party.

39. What is "three unifications"?

Answer: "Three uniforms" is an important dress code, which emphasizes color matching, that is, when men appear in formal foreign affairs activities, they should make their briefcases the same or similar colors as shoes and belts.

40. What is the AAA principle?

A: The three A principles are "acceptance", "praise" and "recognition". Accept, value and praise each other.

4 1. What is the "three-color principle" that national civil servants should abide by in formal occasions?

Answer: Keep all the clothes in three colors.

42. What do you mean by "five stresses and four beauties"?

Answer: "Five stresses" means "stressing civilization, politeness, hygiene, order and morality", and "four beauties" means "beauty in mind, language, behavior and environment".

43. What are the ten polite expressions commonly used by national civil servants?

A: Generally speaking, the common polite expressions used by civil servants can be divided into ten types: greeting, asking for help, seeing off, thanking, apologizing, soliciting opinions, responding, congratulating, thanking and shirking.

44. What should the personal hygiene of national civil servants do?

Answer: It should be clean, tidy, free of foreign objects, peculiar smell and abnormal sound.

45. What is gfd avoiding people?

A: Grooming means never putting on makeup in public, which is one of the important rules that civil servants should strictly abide by.

46. How can we behave in a civilized way?

A: First of all, we should develop good personal hygiene habits, secondly, don't make any noise, and thirdly, stand and sit.

47. What is the order of serving western food?

A: The menu of a western meal usually consists of eight courses, namely appetizer, bread, soup, main course, dim sum, dessert, fruit and hot drink.

48. What etiquette should I pay attention to when taking the elevator with my guests?

Answer: when you get on the elevator, you should go in first, and then the guests get on. Please ask the guests to get off first when you get off the elevator.

49. What etiquette should applause follow?

Answer: The proper clapping should generally be to raise your arms, palm at chest height, open your left palm, and pat the middle of your left palm with the four fingers of your closed right hand (except your thumb), with the same rhythm and frequency and a smile on your face.

50. What should I pay attention to when riding with leaders and guests?

Answer: leaders and guests should be invited to get on the bus first; The accompanying personnel opened the door voluntarily, gestured with their hands, and then closed the door after the leaders and guests were seated. Generally, the right door of a car is the top, the first and the most important.

5 1. What are the common meeting etiquette?

Answer: shake hands, hug, kiss, nod and bow.

52. What problems should be avoided in social situations?

A: Age, address, marital status, income and belief.

53. What are the spatial distances of interpersonal communication?

A: Social distance, intimate distance, personal distance and public distance.

54. When meeting for the first time in social occasions, which part of each other's body should the two sides look at?

Answer: the triangular area from the eyebrows to the tip of the nose.

55. When a man wears a suit, what's the difference between the length of shirt cuffs and suit cuffs?

Answer: Suit cuffs are shorter than shirt cuffs 1cm.

56. Is it polite for the phone to ring no more than a few times?

A: Three times.

57. What etiquette should be followed when shaking hands?

Answer: When shaking hands, look at each other with a smile. Don't be absent-minded and look around. Don't wear hats and gloves to shake hands with people; Between the superior and the subordinate, the superior reaches out first; Between the elder and the younger generation, the elder reaches out first; Between men and women, the lady reaches out first.

58. What etiquette should be followed at the dance?

Answer: the appearance should be neat and generous, and you can't eat food with strong pungent smell such as onion, garlic and vinegar. Pay attention to manners and observe the order of the dance floor; It is not advisable to enter the dance floor after drinking.

59, bow etiquette should pay attention to |?

A: Bowing is a way to bow down and salute, and it is a polite way to show admiration for others. When bowing, you must stand at attention, take off your hat, and look at each other politely before bowing to show your sincerity of respect.

60. What is the etiquette of receiving subordinates' visits face to face?

A: The reception should be cordial and warm. In addition to following the general guest etiquette, we should also listen carefully to the problems reflected and make records. If you can't answer the question at the moment, you should answer it politely. After the visit, you should get up and see them off.

6 1. What are the most commonly used etiquette in modern communication? Please name more than three manners.

Answer: There are shaking hands, raising hands, bowing, waving, bowing, crossing hands, hugging and kissing, clinking glasses, taking off your hat and staring at your eyes.

62. Smoking is a bad habit against human health, but in fact, smoking and smoking are still very common in social situations. So, do you know where smoking is not allowed? What etiquette issues should I pay attention to? (Please name three)

Answer: (1) If you want to smoke in a room with others, you must first ask others for advice. If someone hates smoking very much, it's best not to smoke. (2) When offering cigarettes, don't just ask one by one, and don't throw them. It's best to put it on a plate for people to ask for. (3) When lighting a cigarette, give the guest some first, and then some. After a match ignites two cigarettes, it is better to put it out, because some people are afraid of "three fires" (dismissal). (4) Some guests don't smoke, so don't be reluctant to smoke. (5) Don't smoke while eating or walking. Don't talk to people with a cigarette in your mouth. It's not solemn and polite.

63. How to introduce and make friends? What is the order of introduction?

A: When introducing friends in communication, you can introduce yourself or a third party. There are also different introductions. Low status and young age should be introduced to high status and old age, and men should be introduced to women. Generally speaking, they should stand up when introducing. But you don't have to stand up at the banquet table or the conference table, just smile and nod.

64. How should people who meet acquaintances at a distance in public pay their respects?

Answer: When you meet people you know from afar in public, you usually raise your right hand and nod or smile politely. When you meet a high-ranking leader in diplomatic occasions, you should nod politely or say a word or two of welcome. Generally, you should not take the initiative to shake hands.

65. What etiquette should we pay attention to when dealing with people? Please name three manners that should be paid attention to.

Answer: (1) The expression of conversation should be natural, the attitude should be sincere and the expression should be appropriate; (2) Don't sit in front of others when they are talking alone; (3) When there are more than three people at the conversation site, talk to everyone present from time to time; (4) In communication situations, you should give others the opportunity to express your opinions when you speak, and others should express their personal opinions in time when they speak; (5) Generally, the conversation should not involve unpleasant things such as illness and death, and should not talk about absurd, sensational and obscene things; (6) Men generally don't participate in discussions in women's circles, and they don't talk endlessly with women, which causes others to resent; (7) Use polite language in conversation.

66. What etiquette routines should be clarified when drinking? Please name three etiquette conventions.

Answer: (1) Keep a clear head and avoid drinking too much. Drinking is generally controlled within one-third of my alcohol consumption. (2) Don't drink before going to work, so as not to spit alcohol when talking. (3) At the social reception, the host should make a toast politely, generally, it is advisable to toast 1-3 times or * * *. (4) Don't guess boxing orders, and don't be rude. (5) Don't lose your virtue after drinking and lose control of your words and deeds. (6) Don't force people who can't drink to drink.

67. Watching theatrical performances and sports competitions generally requires applause. What questions should I pay attention to when clapping?

A: Don't clap, clap or whistle during the performance, but clap at the end of the program. When you are dissatisfied or disappointed with the program, don't hiss, don't whistle, don't clap your hands and don't hiss. You should also give warm applause.

68. What etiquette do you need to know when you enter another person's office or residence? (Please name three manners)

Answer: (1) It should be agreed in advance and arrive on time. (2) With the permission of the owner or at the invitation of the owner, you can enter the room and sit down at the invitation of the owner. (3) Without the invitation of the owner or the consent of the owner, it is not allowed to ask to visit the owner's courtyard and inner room. (4) Greet everyone in the host family, especially his wife (husband) and children. When you leave, you should say goodbye to the host politely and thank him for his reception.

69. How to keep the environment clean and tidy?

Answer: (1) No spitting or littering. (2) When smoking, pop the ash into the ashtray. (3) Personal unclean items should be thrown into the trash can. (4) Don't step on the chairs and sofas. (5) Maintain indoor and outdoor environmental sanitation.

70. What are the ten words in a cross-civilization language?

A: Hello! Goodbye! Please. I'm sorry! thank you

7 1. What is the correct stance and what is the incorrect stance?

Answer: Your feet are on the ground, your toes are 45 degrees apart, and your back is straight. Don't lean to one side, and don't sit on the table and back of the chair. It is impolite to cross your hands on your chest, shake your legs or shake your body from time to time when standing.

72. What should I pay attention to when talking to people?

A: First of all, both sides should face each other squarely and listen to each other. They shouldn't look around, read books and newspapers, look tired and yawn. Otherwise, it will give people the impression of being absent-minded and arrogant.

73. What are the main aspects of a person's appearance?

A: Hygiene, clothing and dressing.

74. How to keep the correct walking posture?

Answer: When walking, keep your feet light and steady, and don't shake your upper body from side to side. You can speed up the pace in case of emergency, but don't worry. When you meet someone in a narrow passage or corridor, you should stop to make way. If you need to surpass others, apologize at the same time.

75. How to maintain the correct sitting posture in social situations?

Answer: When sitting, the movements should be light and steady, and the body should sit up straight, so as to leave a fist between the knees of a man. Women's knees should be closed, especially those in skirts. Before sitting down, naturally put your legs close to the seat, test the height of the chair, then bend your legs slightly forward to stretch the skirt vertically, and then sit down gently.

76. How to use a knife and fork when eating western food?

Answer: The knife and fork are used with the knife in the right hand and the fork in the left hand. First, cut the food into small pieces with a knife, and then put it in your mouth with a fork. You can't put food directly into your mouth with a knife.

77. What should I do to receive guests at home?

Answer: Stand together, please sit down, pour tea, talk and see the guests off.

78. What etiquette should be paid attention to when handing business cards to each other in daily communication?

Answer: When you meet for the first time, if you want the other person to remember your name, you can take out your business card and give it to the other person. It should be given to the elderly from a lower position and to the elderly from a younger position. When handing a business card, don't hold it with one hand, use both hands. Pick up each other's business cards in both hands and read them immediately after receiving them.

79, how to establish the elegant demeanour in interpersonal communication?

Answer: (1) Be enthusiastic in communication, not frivolous. (2) Confident but not arrogant. (3) Be patient and don't be timid. (4) always smile.

80. What are the basic etiquette in the daily banquet?

Answer: pour water on the right side of the guest, serve food from the left side of the guest, divide food from the left side of the guest, and withdraw food from the right side of the guest when eating.

8 1. How many flowers should China people and westerners and Japanese people avoid sending?

Answer: 13 and 9.

82. What flowers do the British and Canadians avoid sending?

Lily.

83. What should men pay attention to when shaking hands with women?

A: When men shake hands with women, they often only shake the fingers of women.

84. What polite words do you have to say whenever you need to trouble others?

A: Please.

85. No matter how much help others give you, what polite expressions should you say?

A: Thank you.

86. What do you call men and women in international communication?

A: Generally, a man is called Mr., and a woman can be called Mrs., Ms. or Miss according to the situation.

87. What should we pay attention to when dealing with neighborhood relations?

A: Simply put, the environment should be quiet, the public parts of the house should be cared for, and the neighbors should unite and help each other.

88, how to establish the elegant demeanour in interpersonal communication?

Answer: (1) Be enthusiastic in communication, not frivolous. (2) Confident but not arrogant. (3) Be patient and don't be timid. (4) always smile.

89. How to master the skills of rejecting others?

Answer: (1) Deny the other party frankly, (2) Ask the other party to say "no".

90. What are the taboos for giving gifts?

Answer: (1) Don't ask people to transfer gifts. (2) Gifts thrown away after not using. (3) Don't give each other taboo gifts.

9 1, what is respect when the host and the guest walk together?

A: Two people go hand in hand and their rights are respected; Three people in parallel, with respect in the middle; Three people advance wave upon wave, the former is respected.

92. What should I do with my mobile phone when I am in a meeting or listening to a concert?

A: It should be turned off or muted.

93. How many cigarettes can a guest light at a time?

A: Two.

94. What is the second place to accompany domestic guests or foreign guests up and down the stairs?

Answer: When you go upstairs, please ask the guests to go ahead. When you go downstairs, you should walk in front of the guests for their safety.

95. Who hangs up first when making a phone call?

A: Those with high status hang up first, and superiors hang up first.

96. What are the precautions in the conversation?

Answer: Pay attention to the occasion of conversation, and choose different occasions, topics and ways of conversation; Pay attention to the object, the so-called "what everyone says"; Pay attention to taboos, taking into account national, religious, customs, gender and other taboos.

97. What is the first round effect? What are the three main aspects?

A: The first-round effect, also known as the first-cause effect, refers to the instant image when people first contact someone, something or something, which usually plays an obvious or even decisive role in the cognition of that person, thing or thing. It mainly has three aspects: first impression, psychological set and restrictive factors.

98. What are the four specific links in interpersonal communication?

A: Contact, understanding, communication and interaction.

99. What is two-way communication? What is the best goal of two-way communication?

A: The so-called two-way communication refers to the mutual communication between communication objects, which is two-way, not unilateral. Its best goal is to achieve interaction, mutual coordination and ultimately effective cooperation.

100, how should national civil servants wear shoes and socks?

Answer: Male-on formal occasions, it is advisable to wear black or dark brown leather shoes to keep the upper clean. Socks should be a single color, but under no circumstances should you wear white or flesh-colored socks, and nylon is not suitable. Women-sandals and slippers are not suitable for formal occasions, especially sandals should not be worn barefoot. Skirts should be paired with stockings or pantyhose, and the colors are mainly flesh-colored and black. Don't wear socks that are torn, torn and mended, and socks can't be exposed outside skirts or pants.