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Hong Kong Leofoo Jewelry International Group Co., Ltd. was established in Hong Kong in 2004, specializing in the design, production and operation of diamond inlay, gold, platinum, k-gold, jade and other jewelry. In the same year, Hongkong Leofoo Jewelry began to operate "Leofoo" brand jewelry in Chinese mainland, and set up the first Leofoo jewelry franchise store in Shenzhen.
As of July 20 12, Hongkong Leofoo Jewelry has set up nearly 1000 Leofoo jewelry brand franchise stores in Chinese mainland, with sales outlets all over the country. As of August 20 12, Leofoo has set up nearly 1000 "Leofoo" brand jewelry franchise stores and direct stores in Chinese mainland, with sales outlets all over the country. At present, "Leofoo" Jewelry has provided more than 200 jobs for job seekers, including design, production, logistics, sales, logistics and other functional departments, with a total employment of 1.5 million.
Jewelry sales in Leofoo are high, and the quality problem has become the most concerned issue for consumers. If you have any questions about buying Leofoo jewelry, you can call 0755-25607666 or 0755-25509955 to complain to Leofoo.
1, fully understand the needs, faults, complaints and complaints of the guests.
2. Principles for correctly handling customer complaints: 1. Patiently listen to customers' complaints and resolutely avoid quarreling with them; 2. Do everything possible to calm down complaints and eliminate grievances; 3. Stand in the customer's position; 4. Take action quickly, deal with emotions before dealing with events.
3. Zero accidents, zero quality rework and zero service complaints.
4. If the complainant keeps complaining to the office about other complaints from the same party or different parties, the complaint is regarded as unreasonable, unless there seems to be a reasonable reason to make all or most of the complaints. [2]
Consumer complaints can be made by telephone, letter, interview and internet. But no matter what form it takes, the following contents must be made clear: First, the basic situation of the complainant. That is, the complainant's name, gender, contact address, contact telephone number, postal code, etc. The second is the basic situation of the respondents. That is, the name, address and telephone number of the defendant. The third is the time, brand, origin, specification, quantity and price of the goods purchased. The fourth is the specific situation of the damage, the time to find the problem and the process of negotiation with the operator. Fifth, shopping vouchers, warranty cards, copies of agreements, etc.