Return and exchange process:
1, first confirm the non-human injury;
2. High-grade jewelry, with the appraisal certificate issued by the National Gem Appraisal Center. If you have any doubt about this, please go to the appraisal institution that issued the certificate for re-inspection;
3. Return the attachments, instructions, invoices, shopping vouchers, packaging, commodities and bundled gifts to our company for return and exchange procedures;
4. If the customer has doubts about the product quality when using it, please issue a written appraisal, and we will handle it according to the national laws and regulations.
To sum up, jewelry products can be exchanged within 7 days from the date of actual receipt, and can be exchanged within 15 days.
Legal basis:
Article 23 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests
Business operators shall ensure the quality, performance, use and expiration date of the goods or services they provide under the normal use of goods or services; However, consumers already know that there is a defect before buying goods or receiving services, except that the existence of the defect does not violate the mandatory provisions of the law. Where a business operator indicates the quality of goods or services by advertisements, product descriptions, physical samples or other means, it shall ensure that the actual quality of the goods or services it provides is consistent with the indicated quality. If consumers find defects in durable goods such as motor vehicles, computers, televisions, refrigerators, air conditioners, washing machines and other services provided by operators within six months from the date of accepting goods or services, and disputes arise, the operators shall bear the burden of proof for the defects.
Article 24
If the goods or services provided by the business operators do not meet the quality requirements, consumers may return them in accordance with the provisions of the state and the agreement of the parties, or require the business operators to fulfill the obligations of replacement and repair. If there is no state regulation and agreement between the parties, consumers can return the goods within seven days from the date of receipt; After seven days, consumers who meet the statutory conditions for terminating the contract can return the goods in time. If it does not meet the statutory conditions for terminating the contract, it may require the operator to fulfill the obligations of replacement and repair. Where goods are returned, replaced or repaired in accordance with the provisions of the preceding paragraph, the business operator shall bear the necessary expenses such as transportation.