First, how to make an appointment with customers?
Appointment time: 65438+ 0-2 hours before going to work the day before.
Purpose of appointment: Analyze customers and make service plans for each round of customers tomorrow: What items will the target customers mainly sell? how much is it? Who cooperates with whom and so on. ) target customers should determine the customer time and consume as many items as possible. Customers who spent last month should serve customers according to the law of 1/4.
So what should you pay attention to when dating?
1. For any beautician, it is difficult to correctly grasp the service time, so when making an appointment, set the service time loosely, and pay attention to the time interval between the last customer and the next customer.
2. In order to avoid customers not coming or being late after making an appointment, it is best to confirm by phone the day before, so that customers can arrive at the beauty salon on time. If customers cancel their appointments, they can arrange other customers.
3. If the scheduled customer is late, you can tell her gently, because being late will cause the next customer to wait, so you should shorten the service time for her to remind her to come to the hospital on time next time.
4. Let customers know about the service process of beauticians, which is arranged in advance, and it is not easy to adjust it at will, otherwise it will disrupt the time for beauticians to make appointments with customers and affect the service to other customers.
secret
Is there a good way to make an appointment? 3+4 reservation method? .
There are three locations: box reservation, front desk reservation and telephone reservation. Box reservation is the best, front desk is the remedy of box reservation, and telephone reservation is the method that cannot be used, and the effect is the worst.
There are four reasons, such as: the first epidermis hydration, the second dermis hydration, the third subcutaneous storage and the fourth water lock.
The specific words are as follows:
Elder sister: The hydration course we are doing today is a continuous process. Would you like to come this time next week? I will do skin hydration next week. If you can't come on time, then we can only do the first step of hydrating the epidermis forever, but it can't achieve the effect you want. You see, the effect is not good, and spending money is too uneconomical, right? Today next week, I will call you in advance to remind you.
The second time, the technique is similar, that is, replace the dermis with a reservoir, that is, build a reservoir under your skin so that your skin will not be short of water.
Replace the storage tank with water lock for the third time.
Maintain the water level of the reservoir for the fourth time.
Precautions:
1. Never pick up the phone and ask: Are you free today? Be sure to say it's time for you to nurse, sister. Do you think you should come to the beauty salon for care today or tomorrow? If the customer makes excuses, continue the appointment for four reasons.
2. Choose one sentence every time you make an appointment by phone, and the effect will be much better.
3. When employees make phone calls, the store manager must first write a speech to see if employees try to make one or two phone calls, then constantly revise the speech and finalize it after the operation.
Second, what service details should customers pay attention to after entering the store?
1. receive link
Error:
After the reception, the general beautician will ask: Sister, what project are you doing today? This is not right. Doing this is like seeing a doctor yourself, just asking the doctor to prescribe medicine.
Correct:
Sister, how much time do you have today? I'll arrange a nursing plan for you. The advantage of this question is that, firstly, you can know how many projects she can consume today, and secondly, you can estimate whether you have enough time to press the bill if you want to go to a new project today.
2. Nursing links
Error:
The disadvantage of not talking in the nursing process and doing dumb service is that no matter how well you do it, customers will not think you do it well, because people need language interaction.
Correct:
We have a project rule of 1/4, that is, the course of treatment is divided into four points, and a project course of treatment is 12 times, so every three times is 1/4:
Before 1/4, it is mainly to communicate with customers the effect of the project, some hidden reactions and precautions caused by it;
The second 1/4 is mainly to communicate and guide the questions and answers about the effect of the project, some reactions of customers after doing the project, and the course of treatment generally needed to achieve the expected effect of customers;
The third 1/4 main communication effect, constantly guiding the effect, paying attention to the course of treatment = curative effect to guide customers to do it on time, increase consumption and facilitate the renewal of orders;
The fourth 1/4 mainly deals with the issue of renewing orders. A large part of the low performance of beauty salons is the low renewal rate.
3. Sales links
Sales is mainly to do a good job in advance. You know, with a good division of labor, sales can be easily completed.
For example, the division of labor of various positions in the following beauty salons:
1. beautician: mainly responsible for project preparation (the project preparation version is written, and the beautician only needs to recite it). When trying to do it, step by step, respond and cooperate in the process of pressing the order, and the customer will ask a high price.
2. Beauty consultant: try to determine the effect at half time; In order; Talking about the project value; Talking about buying and giving.