Business Unit Work Summary 1

In carrying out the "100-day Safety and Accident-free" activity with the theme of "abiding by rules and laws, caring for life, rectifying hidden dangers and preventing accidents", our company actively carried out various activities according to the deployment of the superior safety supervision department and the company's reality. The specific approach is:

First, leaders attach great importance to it. The company organized the meeting of responsible persons on August 19 and September 2, respectively, to convey the spirit of the superior documents, formulate the activity plan (publicity, self-examination and self-correction, review and summary) and deploy the work requirements.

Second, actively carry out publicity and education activities. Since August 19, the company has shown movies and educational films such as "Special Lecture on Fire Safety Knowledge" in the living quarters of industrial companies, the stadium of Beishan Company and the employees' homes. In the publicity windows of Sanjiadian, Shanbian Dormitory, Yang Zijiang Industrial Building and Wucang Industrial Building, wall charts of safety production knowledge were posted; Each subordinate unit shall publicize and educate its employees on production safety, fire safety and road traffic safety through broadcasting; Organize motor vehicle drivers to learn and train "observing traffic regulations and driving safely" and do a good job in vehicle inspection and maintenance; In order to absorb "8? 7 "Extraordinary water seepage accident in Daxing Coal Mine in Xingning, Meizhou City, and 8.23 extraordinary traffic accident in Longhua Street, Baoan District, Shenzhen City", and wrote a letter to employees, distributing 8500 copies of * * *; It was also at the National Day party on September 28th that the activity of "Knowledge of Safe Production" was held. Through the above various forms of publicity and education, the safety awareness of employees has been fully improved and good results have been achieved.

Third, organize a comprehensive investigation of potential safety hazards. On the basis of the "Safe Production Month" in the early stage, the hotels, karaoke bars, saunas, shopping malls, hair salons, factories, warehouses, dormitories, canteens, rental shops (houses) and inflammable and explosive chemicals were comprehensively and carefully inspected. During the inspection, * * * issued three rectification notices and seriously rectified the existing safety hazards.

Fourth, implement a long-term mechanism to promote safe production. Over the years, the safety committee of our company has adhered to the monthly inspection system for heavy parts, the monthly inspection system for leased properties, the safety inspection system for holidays, the late-night overtime and the declaration system for electric welding construction. , and according to the inspection content, do a good job of implementation one by one, and truly implement the organization, personnel and system. Through the implementation of various long-term mechanisms and unremitting efforts, our company's safety production work has been carried out smoothly.

Summary of Work of Business Group 2

The following summarizes the significance of personal practice and my understanding of accounting work:

First, as an accountant, you must have good professional quality, professional ethics and professional attitude in your work. As the core organization of modern enterprise management, the accounting department must have high requirements for the quality of its employees.

Intellectually speaking, accounting is a very professional job. Only by continuous learning can employees keep up with the pace of enterprise development, constantly enrich themselves, master the latest accounting standards, tax rules and legal knowledge, and cope with key economic trends. Only in this way can we master our own work, make a correct judgment on the development direction of the enterprise, make a good financial plan for the production and circulation of the enterprise, and create more wealth for the enterprise and society.

In terms of moral quality, the particularity of accounting work allows it to come into contact with a lot of * * * property, so as an accountant, we must grasp the scale of our work, first of all, we must be self-disciplined, and secondly, we must be firm in threatening, luring and instigating others. Comrade Zhu Rongji once said, "Don't make false accounts". These four words represent his demands and hopes for the whole accounting field. How to save moral deficiency and improve personal quality to a new level is a problem that every accountant should think hard about. Only by improving the moral quality of accountants themselves can we take every step of our career well. Only by improving the moral quality of all accountants can the accounting industry get deeper development and give full play to the advantages of market economy.

Second, as an accountant, we should have a strict working attitude. Accounting is a very precise job, which requires accountants to accurately calculate every index, remember every tax law and use every formula correctly. Accounting is not an innovative work, and it depends on one accurate figure after another to reflect the problem. Therefore, we must strengthen our sensitivity to numbers, find problems in time, solve problems and make up for loopholes.

Third, as an accountant, you should have good interpersonal skills. Accounting department is the core department of enterprise management. It should collect accounting information from subordinates, report accounting information from superiors, cooperate with each other internally to sort out accounting information, and maintain good relations with the public and government departments externally. When dealing with all kinds of people in various departments, we should pay attention to communication methods and coordinate working relations. It is important to have a correct attitude and good psychological quality at work. Remember a word, the content is high and three points are low.

Fourth, as a newcomer who is about to work or just enter the society, we should also pay attention to the following points:

Have the determination to bear hardships, a peaceful mind and the spirit of not being ashamed to ask questions. As a newcomer, a peaceful attitude is very important. Don't be too eager for quick success. If you behave well, others will see you. Of course, if you don't behave well, others won't melt into the sand.

See more, observe more, listen more, talk less, and learn more about other people's artistic language and ways of doing things.

Besides hard work and sense of responsibility, you should also be good at summing up your work frequently. Keep a work diary every day and make a work summary once a week. Mainly record, plan and summarize mistakes. The backbone of the work will never make the same mistake. They should plan ahead for their work and try to do better.

Be good at seizing opportunities. If a superior entrusts something beyond his ability and scope of work to himself, he must not complain, but work hard to finish it, because it may be a test of his ability or an opportunity to show his working ability.

Keep studying. Don't just study accounting-related knowledge, but also learn economic-related knowledge. Because the development of modern enterprises not only lies in internal operation, but also depends on external promotion. We should act in accordance with economic laws and legal provisions. An educator once said that when we forget all the knowledge we have learned, what remains is the essence of education. I change "education" to "knowledge" here. The knowledge we learned in college may be eliminated, but those basic learning methods will always be the magic weapon for us to master the latest knowledge.

Although the internship time is short and the contact work is shallow, I still learned a lot of knowledge and experience, which are not available in books. Through internship, I can better understand my own shortcomings, the essence of accounting work and all aspects of this society, so that I can make a good career plan for myself earlier, set my life goals and take a big step towards success.

Business Unit Work Summary Chapter III

Pharmacy is different from stores in other industries. It's a conscience project, but it doesn't mean that it has to make money at a loss. So where should we make a profit and let the people believe in our integrity? The first is to cultivate customers. So, how can we stabilize customers? In this regard, I have my own views, and now I will summarize my work and experience as follows:

First, keep old customers.

(1) Our retail pharmacy can apply for membership cards for old customers free of charge. As long as they take this card to our pharmacy to buy medicine or other things, they can enjoy discounts (especially sensitive drugs). In this way, we basically have some regular customers, so we have the opportunity to gradually establish a good reputation of the enterprise.

(2) Be sure to stand in the customer's position and think more about the customer. These old customers generally have a long history of drug abuse and are sensitive to drug prices. When they come to us, they must first make them effective, and then seek profits and give them a sense of security. Don't let them feel cheated, let our pharmacy become their family medicine box. It seems unprofitable to operate, but in fact it has earned trust and reputation, "playing hard to get".

Second, to develop new customers, we can add new customers in several ways.

(1) If there is a hospital near us, we can visit famous doctors and reach an agreement with them so that some of their prescriptions can be prepared by our pharmacy, because our drug prices are definitely much more affordable than theirs, and we can win some potential customers through this.

(2) You can do some health promotion and hire retired medical practitioners to sit in the classroom, which can provide health consultation for the masses, take blood pressure for free, and conduct health education for nearby students. This can gain a certain popularity, and when they need it, they will definitely think of us first.

(3) Health or beauty information boards can be set up in pharmacies to constantly update the information content, so as to attract more people to obtain health or beauty information, thus promoting the sales of drugs, health care products and traditional Chinese medicines.

(4) We can often send some attractive information leaflets to our customers, so that they can trust and rely on us more when they get information. If necessary, you can call them to pay a return visit after selling the drugs, understand the exact curative effect of some drugs, and communicate with them psychologically. The trust of customers is the cornerstone of our success.

Third, more business training, improving drug sales skills, professional knowledge training of pharmacy sales staff and reasonable drug recommendation skills training are important means to improve the quality and professional level of retail pharmacies. We should also strengthen training in this area, such as:

(1) Our retail pharmacy can organize internal training regularly according to its own actual situation, so that the store manager or other excellent employees can introduce their own experience in drug promotion, record and summarize some drugs with better curative effect feedback from customers at any time, and enjoy these resources, so that each employee can be more confident and professional when recommending drugs to customers, thus increasing customers' trust in us.

(2) Our retail pharmacies can make full use of the marketing resources of the manufacturing enterprises, and let the manufacturing enterprises of products assist the pharmacies to train the clerks regularly. I have a personal experience of this benefit. When I first came to work in a pharmacy, I basically didn't recommend Xiaoer Qingre Ning and Bao Bei Jianpi Oral Liquid before they were introduced to me by the salesmen. That is, after listening to their introduction of these drugs, I fully understand the exact efficacy of these drugs, which is why I have full confidence in recommending these drugs to patients. At present, there are many kinds of drugs with the same effect on the market, and there are countless drugs with the same ingredients and different brands. How to choose the drugs that you want to recommend to customers from many drugs is not only a question of marketing skills, but also a question of business level. Manufacturers know their products better than we do, and joint production enterprises train shop assistants in professional knowledge and sales skills, which not only enhances contact and communication with production enterprises, but also benefits our company itself. For manufacturing enterprises, it is also a good thing to get the support and understanding of pharmacies through training, enhance cooperation and effectively convey the company's product information.

In short, if retail pharmacies want to be in an invincible position in the fierce market competition, expand and improve the profitability of pharmacies, they should not only be able to sell high-profit products, but also effectively improve the basic quality and professional knowledge of shop assistants, work hard on the skills of reasonably recommending drugs, do a good job in summarizing the annual sales work, lock in stable customers, develop new customers, and make enterprises grow bigger and bigger like snowballs.

Business Unit Work Summary Chapter 4

In a blink of an eye, 20 years has become history. In the past year, our store has experienced a number of events that seriously affected customers, such as _ _ _ _, and some leaders took the lead in adjusting their business ideas in time, and still achieved the goals entrusted by their superiors, which is inseparable from the hard work of everyone sitting here. I am deeply honored to be a member of the team.

Don't be afraid of Tathagata; Lynx is still difficult to deal with. The hotel industry in Wenquan Town has developed from our home at the beginning to seven now. From the market point of view, this is tantamount to oversupply. In order to gain a foothold in such a market, the competition between them can be imagined, and they can only do nothing. Summing up is to have a comprehensive understanding of yourself in order to foster strengths and avoid weaknesses. At this time, it is necessary to review and summarize the work, achievements, experience and shortcomings of the past year, foster strengths and avoid weaknesses, and strive to make progress and create new achievements in the new year.

First, the completion of the task in 20 years. (Do it yourself according to the operation of the hotel)

Second, the guests reflect more problems:

For our service industry, hotel hardware and services are our life. If these two aspects are not done well, the hotel's development and foothold are all on paper.

1. The awareness of active service needs to be strengthened, and the service lacks patience and humanization, especially when facing a large number of guests.

I don't pay enough attention to details. You can't do everything by yourself, such as lifting a finger, cleaning up the garbage thrown by guests, helping guests with their luggage and so on. I should always pay attention to the guests.

3. The business hours are not fixed and flexible.

4. Technical support: large maintenance scope, many projects, slow progress and no emergency plan.

5, all departments are fragmented, and the cohesion and communication between departments should be strengthened.

6. The service quality needs to be optimized. From many inspections and guest complaints, it is found that the service quality of employees in various departments and positions in the hotel is high and low horizontally and good and bad vertically. Day and night, usually on weekends, with or without leaders, it is difficult to achieve the same quality service. The recurring problem is that some employees in some departments or positions are untidy, polite and initiative, poor reception service and inflexible in gfd. In addition, careless cleaning and untimely equipment maintenance have also affected the overall service quality of the hotel.

Third, the problems in sales.

After a period of running-in, the sales department has merged into a lean, United and progressive team. Team division of labor and cooperation, smooth communication between personnel. The cooperation of relevant departments is also increasing day by day, and they can understand and support each other. The good aspects need to be carried forward, but there are also many problems.

1, communication and cooperation with other departments need to be strengthened; At this point, the sales department is eager to get the understanding and support of other departments. In line with the principle of customer first and service first, treat guests sincerely and repay the hotel.

2. Sales work is not recognized by everyone; No guests complain that there is no business, and when guests come, they complain that they are too busy and too hard.

3. The strong inertia in employee service and the lack of initiative and sense of responsibility have brought great resistance to salespeople to win customers actively.

4. The responsibility of the department is unclear, putting the cart before the horse, blaming each other for negligence events and shirking responsibility, which leads to the sales staff failing to deal with the customer complaints in time and reducing the customer's return rate.

5. The market research is not deep enough, and the planning scheme lacks innovation.

6, heavy outside light inside. That is, pay attention to external marketing and ignore internal management. Put a lot of talents and material resources into hotel sales, but the basic work inside the hotel is poor, the equipment is aging, the staff lacks systematic training, and the quality of the staff is slowly improved; The basic management of the hotel is chaotic, the work efficiency is low, the material consumption is high and the efficiency is low. This kind of "three backwardness" internal management will eventually affect external marketing and make external marketing lose its guarantee. As a result of this "emphasizing the outside but neglecting the inside", the hotel has only obtained temporary and partial benefits, lacking the foundation of sustainable development, and the hotel is weak in competition and trapped inside and outside the hotel.

7. Poor morality. Mainly manifested in the hotel's marketing activities, paying attention to temporary commitments and publicity, while ignoring long-term cash and services, mainly resulting in the above wishes, such as: pipes are sometimes good or bad, heating is sometimes hot and sometimes cold.

The above problems are only a small part of many problems. Although they will not affect the fundamentals of the hotel, if we don't pay attention to them, it may eventually bring great losses to the future development of the hotel.

Four, 20__ year sales target (according to the hotel operation)

Verb (abbreviation of verb) sales strategy

1. Stabilize some fixed consumption customers and establish good relations with neighboring government agencies and township enterprises. In order to consolidate old customers and develop new customers, it is suggested to hold a 1 large customer appreciation liaison meeting to strengthen emotional communication with customers and listen to their opinions.

2. Develop and innovate, and establish a flexible incentive marketing mechanism. In order to open up the market and win customers, the marketing representative should keep a diary, and must complete the second, third and fourth steps of visiting two new customers, three old customers and four contact numbers every working day, and make a comprehensive evaluation of the marketing representative according to the monthly marketing task completion and diary.

3. Complaint handling. The sales department, especially the front desk, is the facade of the hotel, and it is also the place where guests ask questions, reflect the situation, make suggestions and complain relatively. Based on the tenet of "guests first, service first" and "completely satisfying guests", from department managers to supervisors, foremen and even receptionists, we can not only be polite and enthusiastic, but also resolve conflicts, properly handle complaints from large and small guests and win more repeat customers.

4. All marketing competition. Managers can go up and down, employees can go in and out, and they compete for posts according to their work performance. These are conducive to the smooth implementation of government decrees in hotels and departments and are prohibited. Promote the development of hotel work and provide management mechanism and other guarantees for striving to achieve income goals.

5. Network camp

Hotel website construction is not professional enough, the home page is not attractive to customers, the website has poor interactivity, few updates and low utilization rate. The development of Internet can make our hotel's public relations and sales department set up on a global scale. The key is how to make good use of this resource and do a good job in hotel internet marketing.

6. objectives.

Sales strategy is not immutable. After a period of implementation, it can be checked whether the expected goal has been achieved and whether the direction is correct, and it can be adjusted in stages. In order to ensure the smooth and efficient marketing work in the coming year, our store needs to strengthen key work processes and key systems through hard training, and cultivate organizational execution, so as to better develop customers and retain customers!

Business Unit Work Summary Chapter 5

In the past six months, under the correct leadership of the Street Party Working Committee and the office, under the guidance of the County Trade and Grain Bureau, and with the efforts of all comrades in the industry, trade and letter departments, the street trade and circulation service industry has strengthened its confidence in accelerating development and strengthened its service awareness around the requirements of target management assessment, and achieved certain results. The work in the past six months is summarized as follows:

First, trade and investment developed steadily, and the tertiary industry made new breakthroughs.

With the demolition of the Triangle Altar, a part of business investment environment has been formed, and services such as hotels and supermarkets have been established, which has increased the investment share for the development of the street tertiary industry. From June to June, the business service industry in the whole street achieved a turnover of 1. 800 million yuan, the added value of the tertiary industry was 55 million yuan, and the business investment was 32 million yuan, up by 20%, 10% and 28% respectively. Make full use of the opportunities of Tashan Park and Logistics Park, and streets take advantage of this advantage to give priority to the development of shopping malls, supermarkets and restaurants, develop the tertiary industry, and provide green services for the commercial circulation industry. So as to rapidly upgrade the commerce and trade circulation industry.

Second, gradually improve market management.

65438+ At present, there are five small bean products workshop enterprises that meet the standards, which have better improved the quality, hygiene and safety management level of the market.

2. Under the correct guidance of the government, the street invested 6.5438+0.5 million yuan to set up a fruit market this year, and centralized management was carried out in the form of mobile fruit stalls and night stalls, exempting venue fees.

Three. A survey of ten small enterprises

There are 27 registered beauty salons, hair salons and foot baths in the street, including 2 beauty salons, 23 hair salons and 2 foot baths. During the visit, it was found that one of the hair salons did not want to continue to operate, and 1 could not be contacted.

Four. Work plan for the second half of the year

Do a good job of service around the assessment objectives.

1. Cooperate with two enterprises in the logistics park to enter the site.

2, do a good job in the investigation of ten small enterprises, and recommend several demonstration stores with standardized operation.

3. Seize the opportunity for enterprises in Tashan Park to enter the market and guide the administrative village to create two supermarkets or farm shops.