If the invoice is lost, you can apply for a refund without it. You can ask the staff at the service desk for details. Generally, you can get a refund.
Wal-Mart's return policy is that electronic products can be returned within 7 days, 15 days, and ordinary goods can be returned within 3 months. If the receipt is still there, you can take it back.
Our service tenet
Sam walton has said many times that excellent customer service distinguishes us from other companies. He said, "Give your customers what they need-and provide more services to let them know that you value them. Learn from your mistakes and don't make any excuses-you should apologize to your customers. No matter what you do, be polite. I once wrote the four most important words on the first signboard of Wal-Mart-guarantee satisfaction. "
1, the customer is the real boss
"All my colleagues are working for customers who buy our products. In fact, customers can fire everyone in our company. They can do it just by spending money elsewhere. An important measure of our success is how satisfied we are with our customers-our boss. Let us all support the way of warm service and make our customers 100% satisfied every day. " ── the founder of sam walton Wal-Mart.
Step 2 ensure satisfaction
Simply put, ensuring satisfaction means doing your best to satisfy you. I will say thank you and greet you with a smile when repairing, replacing or refunding. You are the livelihood of Wal-Mart. The job of Wal-Mart people is to make you feel that you are the most important part of our business by meeting your needs and exceeding your expectations.
"Exceeding customer expectations. In this way, they will continue to visit. Provide customers with what they need-and a little more service. " —— sam walton, founder of Wal-Mart
3. Sunset principle
This rule stipulates that all Wal-Mart employees should answer calls from customers, suppliers or other employees before sunset on the same day. This is an example of Wal-Mart's commitment to providing friendly service to customers. Responding to you quickly shows that we care about you. We don't have to solve every problem or complete every task before sunset, but we should keep in touch with you, which embodies a basic principle of our company-that is, we care about customers.
4. Warm service
One of the ways to meet your needs and exceed your expectations is to accept good service. For example, when you ask our employees where things are:
(1) Tell you where the goods are displayed to meet your needs.
It is unexpected to take you to this commodity.
We encourage our employees to make you feel at home when you walk into our store. We hire employees who are willing to smile at customers, look them in the eyes and greet everyone within three meters of themselves. This is what we call the "three-meter smile principle". We will also try to call out your names.
The "usher" program is an example of our service and has become a trend. The usher has a unique duty, that is, to welcome you when you enter the Wal-Mart store. The duties of the greeter include launching a shopping cart for you, smiling and letting you know that we are glad to have you at Wal-Mart.
Reference link: Wal-Mart China: Our service tenet