Summary of Personal Sales Probation Period in Jewelry Store (1)
The marketing of jadeite is a highly professional job. In a sense, it needs unique marketing skills more than diamond marketing. Jade sales is a hard and meaningful work, which requires salespeople to learn constantly and sum up practical experience in order to become a qualified jade salesperson.
In the jewelry market, the jade market is the most complicated and chaotic market, mainly because many other jade varieties are very similar to jade in appearance, and B-grade jade and C-grade jade are shoddy, which has brought negative influence to the jade market. Because most consumers have limited ability to identify jadeite, especially the rising price of jadeite, consumers or investors dare not believe it easily. Therefore, the primary task of jade sales is to let customers eliminate this concern, let customers believe in the products of our company and our store, and establish confidence in buying products of this brand.
It is necessary to guide customers to be familiar with this brand and product with appropriate language. For example, we only deal in one kind of jade; All our jade ornaments have been appraised by authoritative appraisal institutions and are equipped with appraisal certificates. The authenticity of the certificate can be inquired through the Internet. This is a real jade. These languages help customers to eliminate their sense of vigilance and build confidence in the company's products. Only when customers have confidence and trust in the products will they have the desire to buy the products of the company.
Jade culture should be used to stimulate customers' interest in buying jade ornaments, such as wearing jade ornaments as amulets to keep fit. As an ordinary person, everyone wants a safe life, a happy family and good health. These special functions in jade consumption culture will definitely stimulate customers' interest in jade jewelry, and then lead to buying behavior.
As a jade salesman, we must first have a comprehensive understanding of the professional knowledge of jade. Such as the color, water head, texture and process evaluation of jadeite, which is the basis of selling jadeite. Many customers may have a strong desire to buy jade, but due to the lack of jade identification knowledge, they are at a loss in the face of the chaotic jade market. With this knowledge, you can introduce your products to customers first, win the trust of customers, and let customers buy with confidence. Secondly, we should have a comprehensive and profound understanding of the historical background and culture of jade consumption. Vigorously promote the jade culture of the Chinese nation to consumers and stimulate their desire to buy. In addition, we must grasp the customer's purchasing psychology, conduct targeted guidance and dumping, and turn the customer's purchasing desire into actual purchasing behavior.
Most consumers' familiarity with jade knowledge and jade craft is unprofessional or half-baked. Jade sales staff should be familiar with the quality, technology and culture of jade with their own knowledge and experience. Through the comparison between different products, let consumers feel and be familiar with what is high-grade jade and what is the high-quality craft that embodies the exquisite carving art of the Chinese nation; Through the explanation of the meaning of jade jewelry, let consumers know the beautiful meaning represented by each jade jewelry, and expect the ownership of the selected jade jewelry. If we can achieve this effect, our dumping will be half successful.
Summary of personal sales probation period of jewelry store II
During the probation period, there are joys and sorrows, and sweat is more rewarding. Looking back on the stormy course, the leaders of the company and all the sisters in the store gave me enough support and help, which made me fully feel the mind of leading "all rivers run into the sea" and the heroism of the employees of the company "how can we see the rainbow without experiencing the storm".
During the probation period, with the care and help of department leaders and colleagues, I successfully completed all the work and made further improvement in all aspects. Now I will summarize the work of this year as follows:
I. Ideological and political performance, moral cultivation and professional ethics
Can conscientiously implement the party's basic line, principles and policies, and actively study political theory through newspapers and books; Abide by the law and study legal knowledge seriously; I love my job, have a strong sense of responsibility and dedication, take the initiative to study professional knowledge seriously, have a correct working attitude and be serious and responsible.
Second, work attitude and hard work.
Love my job, be able to treat every job correctly and seriously, devote myself to work, serve everyone enthusiastically, abide by work discipline seriously, ensure attendance on time, have a high attendance rate, make effective use of working time, stick to my post, and need to work overtime to finish the work on time, so as to ensure that the work can be completed on time.
Three. Work quality, achievements, benefits and contributions
Finish the work with good quality and quantity, and the work efficiency is high. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, my work performance has been greatly improved.
Fourth, experience in work.
Sales is an art. As a jewelry salesman, it is always necessary to pay attention to language skills and let customers buy satisfactory jewelry. The following are several aspects that should be paid attention to when selling:
1, welcome customers with a good mental state.
When customers enter or prepare to enter the store, they should stand up politely and greet with a smile. They can also say some greetings, such as "Hello" and "Welcome".
2. Receive customers in time
When customers come to your counter, you should look at them with a smile and try to create a relaxed shopping environment for them.
3, fully display jewelry
Because most customers lack jewelry knowledge, it is very important for salespeople to show jewelry.
4. Take the opportunity of customers' questions to introduce jewelry knowledge as much as possible.
The more customers know about jewelry, the more satisfied they will be after buying it. As the saying goes; "Satisfied customers are advertisements" and "influential advertisements are people around them". Therefore, timing is very important. Seize the opportunity in the whole sales process, use the questions raised by customers, and seize the opportunity to introduce jewelry knowledge as much as possible.
5. Promote transactions
Because the value of jewelry is relatively high, it is not a small expense for customers. Therefore, before the final transaction, they are often stressed, depressed, indecisive, or even temporarily placed, saying "look again" may never come back. This requires salespeople to take distracting methods to reduce the pressure on customers, such as talking about jewelry fashion to colleagues or customers' peers, and taking out several grades of jewelry boxes for customers to choose from.
6. After-sales service
When the customer decides to buy and pay, the clerk's work is not over. Fill in the after-sales service first, introduce the knowledge of wearing and maintenance in detail, and spread some new jewelry knowledge at the same time, such as: "If you don't wear it, please put this jewelry alone and don't pile it up with other jewelry." Finally, replace the usual words like "Welcome next time" with some blessing words, such as "May this diamond bring you a bright future" and "May this ring bring you a happy life". And integrate the word "love" into sales.
Shortcomings in verb (abbreviation of verb) and the direction of efforts.
Summarizing the work of probation period, although some progress and achievements have been made, there are still some shortcomings, and some work is not perfect enough, which needs to be improved in the future work.
In the next work, I will seriously study various policies, rules and regulations and business knowledge, and strive to make my ideological consciousness and work performance reach a new level in an all-round way and make greater contributions to the development of the company. Finally, I wish the company better and better!
Summary of Personal Sales Probation Period of Jewelry Store III
Years run like water, and the probation period is over in a hurry. At this moment of connecting the past with the future, we will regret the gains and losses. Facing the upcoming opportunities and challenges, we are left with different regrets, deficiencies and hopes. There are also active struggles full of lofty sentiments and ambitions.
First, perfect career and development.
Law-abiding operation, sustainable operation, standardized management and civilized management, and impartial operation in accordance with company regulations. Team building replicates the "Eight, Five, Four, Three, Three Principles". Improve social talents with high ideological level and strong comprehensive ability.
Benefit society, benefit mankind and pursue perfection. Market expansion of products. Word-of-mouth spread frequently and received rave reviews. With the joint efforts of all sales staff, they worked hard and made unremitting efforts to expand the market from Shandong to all provinces and cities in China. The backbone of the business is like a bamboo shoot that broke through the ground, and it thrives on the land of China under the perfect rain and dew. And in the sunshine of the motherland's reform and opening up, there are many flowers.
Second, the construction and operation management of monopoly training
Driven by the development of the times, I strive to keep pace with the company, maintain good communication with the company, and seek advice and study according to business needs. At the same time, assist the business manager in the team to operate, better serve the regional marketing, and comprehensively promote the rapid development of the perfect cause. In terms of operation, according to the company's requirements, the launch of new models, the issuance of electronic gift certificates, discounts of sales agents, ordering, sales and reimbursement are also gradually improved according to the company's requirements, and it is ensured that there will be no major problems in operation, and occasional minor problems will be actively solved in the bud.
Three. Business training and activities
Since the probation period, I still followed the company's instructions, strengthened the establishment of family gatherings, improved my work, kept in mind the people-oriented business principle, and strengthened business training and psychological classes. Qi Xin worked together to follow perfection until I succeeded.
In carrying out activities, we have always acted in accordance with national and local regulations and the requirements of the company, which is tepid, gradual and steady.
Fourth, the achievements are obvious to all.
But there are still some gaps. In the new work, we will carry forward our achievements, sum up our experiences and lessons, strengthen our sense of goal, increase our action and achieve greater success with ourselves. Perfection is our lifelong pursuit, and I will consistently step by step towards success.
Summary of four people's sales probation period in jewelry store
Time flies, and in a blink of an eye we bid farewell to the substantive probation period. Looking back on the probation period, I feel a lot. During this period, through unremitting efforts and persistence, we basically completed the task. Specifically divided into the following aspects:
1, improve service quality
Taking each area of the commodity department as a unit, the construction is carried out from the aspects of customer complaints, shift change of foreman, daily assessment of shopping guides, etc., and mutual inspection of stores and self-inspection of departments are implemented. The service office will lead a team to conduct two or three joint field inspections every week, and issue a rectification notice according to the results (participants are service office personnel, department foreman, director and floor duty manager). On-site management will be responsible step by step and managed at different levels (service office company level? Department level of each commodity department? Monitoring level? Manager? Employees), increase efforts. Department cadres are responsible for the on-site management of their departments, and problems can be dealt with in time, which is more conducive to the management effect from the aspects of employee acceptance and cooperation. Establish store manager training system and track sales.
2. In the five major supermarkets, the inspection system is strict, and it is proposed that the inspection focus should be on the floor.
Daily inspection site, the service room manager on duty should be diligent. Timely feedback and communication with the department on the problems found, issue rectification notices, propose rectification deadlines, and check and follow up, so that all kinds of problems found can be solved in time (but some problems have not been implemented, mainly hardware problems, and we will follow up through on-the-spot inspection notices), and put an end to the passive situation of talking but not doing.
3. Working in Baiyin Store
In the specific work, the service office will cooperate according to the unified arrangement of the company and complete the training task on time. Change the concept of service. What customers need is what we have to do. Always handle problems with customer satisfaction and provide customers with the service of "as good as you want".
4. Actively cooperate with the company to complete various tasks.
From participants, executors, planners to organizers, there are duty managers in service offices everywhere in the company's large-scale activities, who can complete all the work put forward by the company in a timely, comprehensive and quality-guaranteed manner, and have achieved certain results, which have been recognized and affirmed by company leaders and human resources leaders.
Summary of Personal Sales Probation Period of Jewelry Store V
Time flies, the sun and the moon fly, and the probation period has passed in a blink of an eye. Looking back on my work during the probation period, I can say that I have made some achievements, but there are also many problems. In order to do better in the future, my work is summarized as follows:
I. Work Review
I love my job, have a strong sense of responsibility and dedication, go to work on time and abide by various rules and regulations. Work actively in the first x months, study professional knowledge seriously, have a correct working attitude and be serious and responsible. However, in the last x months of my work, I was rather negative, and I didn't finish the task well, only 80% of the task was completed.
Second, shortcomings in the work.
1. The marketing efforts are weak, and personal abilities are not fully exerted.
2. Lack of enthusiasm and initiative; Sometimes bad sales are negative, and the summary after sales failure is not enough. Every sales failure has its reasons, such as whether the jewelry recommended to customers meets the needs of customers, and whether the attitude towards customers is blunt, which causes customers' dissatisfaction. The service quality needs to be further improved.
3. Insufficient psychological grasp of customers.
Third, the direction of future efforts
1. On the basis of consolidating the achievements, strengthen your understanding of jewelry, improve your own sales skills and learn from the successful experiences of others. Summarize the causes of failure and correct them in time.
2. Constantly strengthen quality training to further improve business level.
3. Welcome customers with a good mental state, receive customers in time, analyze and classify customers, communicate with colleagues, find shortcomings, help each other and improve together.
4. Grasp customer psychology, learn from advanced colleagues, learn from experienced colleagues, correct service attitude, strive to continuously improve jewelry sales, and strive to improve jewelry brand reputation and jewelry store industry reputation.
Must learn a lot of professional knowledge, as well as the relevant knowledge of the shop assistant industry, so as not to be eliminated in the continuous development and changes of the times.
In the past work, despite some achievements, there are still some shortcomings. In the future work, I will seriously study my business knowledge, and strive to make my work performance reach a new level in an all-round way to ensure the completion of the tasks throughout the year.
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