Since 20XX, the protection of consumers' rights and interests in the city has focused on the implementation of the new Consumer Law, closely focused on commodity quality supervision in the circulation field, handling consumer complaints and reports, various special actions and consumer education guidance, and achieved remarkable results in raising consumers' awareness of rights protection, improving social rights protection mechanisms, solving consumer rights protection disputes, strengthening market supervision, and cracking down on consumer violations. Effectively protect the legitimate rights and interests of consumers, improve the efficiency of consumer rights protection, create a consumption environment that is more conducive to the protection of consumers' rights and interests, and earnestly safeguard consumer safety and market stability. In the first half of this year, we mainly did the following work:

First, do a good job in the popularization and implementation of the publicity and training of the new consumer law, and create a strong atmosphere for protecting consumers' rights and interests according to law.

First, in the practice of training and using the new consumer law to protect rights, we should firmly grasp the main features and new regulations of the new consumer law and provide legal support for effectively safeguarding the legitimate rights and interests of consumers. The second is to carry out various forms of publicity and popularization activities of new consumer law. Through pre-conference law learning activities, 315 activities, food safety publicity week, on-site consulting services, setting up publicity columns, distributing publicity materials, holding symposiums, and opening consumer classes, we popularized the knowledge of new consumer law elimination and consumer rights protection, guided consumers to safeguard their rights and interests according to law, and significantly improved their awareness of law-abiding operation and consumer rights protection according to law. Third, the system has taken various forms to carry out the study and training of new consumer law, and organized relevant administrative law enforcement departments, operators and consumer representatives to focus on study and discussion, which has achieved remarkable results. Fourth, through 123 15 "Integrating consumer rights protection into community grid management" and "Five Enters" activities, the new Consumer Law was introduced into communities, shopping malls, markets, supermarkets, enterprises and scenic spots, and "peer-to-peer, face-to-face" publicity was carried out through consumer rights protection service stations and consumer education demonstration bases, which was widely praised by consumers and enterprises. Fifthly, using TV, newspapers, magazines, Internet and other media, we publicized and reported the characteristics of the new Consumer Law and the specific problems in its application in Meishan Daily, China Consumer Network and Sichuan Consumer Network, and achieved good results. Through a series of publicity and education activities, the whole society's understanding of the new consumer law has been improved, the operators' consciousness of honesty and law-abiding operation has been enhanced, and consumers' awareness of rights protection has been enhanced, forming a profound atmosphere of rights protection according to law in the city and further creating a scientific, reasonable, assured, safe and sustainable consumption environment.

Two, do a good job of commodity quality supervision in the circulation field, and create a safe and secure consumption environment.

First, on the basis of market inspection, further improve and consolidate the long-term mechanism of commodity quality supervision, urge operators to conscientiously implement the responsibility of commodity quality management, strengthen the integrity and self-discipline of operators, and implement the system of incoming goods inspection, the system of claiming certificates and tickets, and the system of delisting unqualified goods to ensure the source of commodity quality. The second is to strengthen market supervision, organize random inspection of commodity quality and investigate and deal with various consumer violations such as unqualified commodities, and further increase the power of maintenance. Combined with the actual situation, based on the function, we will further strengthen the supervision in the field of circulation and consumption, severely crack down on all kinds of illegal acts that infringe on the legitimate rights and interests of consumers, earnestly safeguard the legitimate rights and interests of consumers, and create a safe and secure consumption environment. According to the unified deployment of provincial and municipal industrial and commercial bureaus, this year, the city randomly selected seven categories of goods 135 batches, including steel, range hoods, fire-fighting equipment, auto supplies, gold ornaments, wires and cables, and mobile phones. Four batches of fire-fighting equipment and seven batches of automobile products were unqualified. The district and county industrial and commercial quality supervision bureaus are investigating the unqualified products, and the rest are still in the process of testing. Implement the "Measures for Punishment of Infringement on Consumers' Rights and Interests", strengthen law enforcement and safeguard the legitimate rights and interests of consumers according to law. Since the beginning of this year, the city's industrial and commercial authorities at all levels have filed a case this year to investigate and deal with illegal sales of substandard goods and all kinds of consumer infringement cases 138, with a fine of 1.4 million yuan.

Third, focus on special rectification actions and carry out consumer rights protection in key areas.

First, according to the work requirements of the provincial bureau's "Red Shield Spring Thunder Action 20XX", we will carry out a special campaign to investigate and deal with violations of consumers' legitimate rights and interests.

The second is to carry out special rectification of children's product quality. Take children's products such as children's clothes, children's shoes, children's toys, baby carriages and children's safety seats as key varieties, urban-rural fringe and rural areas as key areas, shopping malls, supermarkets, bazaars, wholesale markets and small shops around schools as key places, strengthen supervision over the quality of children's products according to national mandatory standards, and focus on checking whether labels and warning signs are complete, whether the names and addresses of manufacturers are indicated, and whether Chinese descriptions are provided on commodity packaging. 330 law enforcement officers were dispatched, 540 households were inspected, 6 unlicensed children's products business households were standardized, 2 households were ordered to rectify on the spot, and 24 complaints were received from consumers about the quality of children's products 10, saving consumers an economic loss of 20,000-30,000 yuan. Through rectification, the children's products market has been further standardized and purified.

The third is to cooperate with the public security department to carry out electric bicycle rectification.

Fourth, according to the requirements of the Notice of Meishan Industrial and Commercial Bureau on Developing Consumer Rights Protection in Key Areas, special rectification of consumer rights protection in key areas was carried out around the "five highlights". Highlight household electronic and electrical products and focus on solving problems in product quality, after-sales service and maintenance service; Highlight clothing, shoes and hats, and focus on solving outstanding problems such as nonstandard logo, substandard quality and potential safety hazards; Highlight the decoration materials and focus on solving the problems existing in consumer safety; Highlight transportation commodities and focus on solving outstanding problems that have hidden dangers to road traffic safety and consumers' personal safety; Highlight consumer rights protection in related service areas, and focus on solving problems such as false propaganda and unfair contract format clauses. Investigate and deal with illegal acts of selling unqualified goods through spot check and inspection of commodities. Intensify daily inspections, strengthen inspections of rural markets, suburbs, campuses and communities, carefully clean up and investigate, and eliminate potential safety hazards in time; Strengthen the inspection of bazaars, shopping malls and supermarkets, urge operators to strictly implement the system of incoming goods inspection, import and export commodity ledger, quality acceptance, etc., and further standardize the business behavior of operators.

Fifth, according to the requirements of the Notice of Meishan Industrial and Commercial Bureau on Further Strengthening Consumer Rights Protection in Related Service Fields, the consumer rights protection work in related service fields was organized. Focusing on investigating and dealing with illegal acts in the service sector, we will effectively enhance the consumption capacity in the service sector, continuously improve the level of consumer rights protection services, and promote the healthy and orderly development of the service industry; Highlight key points, strengthen market inspections, and increase the investigation and punishment of illegal acts; Combined with consumer complaints and reports, we will carry out special rectification for key industries with public services closely related to consumers such as cable TV, telecommunications, power supply, gas supply, water supply, medical care, beauty salons, tourism and intermediary; Focusing on the problems of inadequate after-sales service, service fraud, unfair format clauses, compulsory consumption, false advertisements, misleading consumption, and using special status and management advantages to restrict and infringe on the legitimate rights and interests of consumers, we have effectively strengthened law enforcement on rights protection and achieved remarkable results. The whole system accepted 85 complaints from consumers in the service field, saving consumers an economic loss of 200,000 yuan. Handling 10 consumer infringement cases in the service field, and fined10.2 million yuan.

Sixth, based on the industrial and commercial functions, we cooperated with the Municipal Food Safety Office and the Municipal US Food and Drug Administration to carry out food safety work, cooperated with the inspection of more than 50 food production units, inspected more than 800 food business households and 60 bazaars, banned more than 30 unlicensed businesses, ordered more than 20 to rectify, and put on record 3 1 case of food violations such as trademarks, advertisements and unfair competition. Seventh, carry out special rectification work on the quality and safety of fire protection products as required to promote fire safety.

Fourth, do a good job in 123 15 consumer complaints and reports.

First, earnestly implement the Measures for Handling Consumer Complaints by the Administration for Industry and Commerce and the work specifications of 123 15 complaint reporting center, and uniformly use the Record Book of Consumer Complaints and Reports and the Handbook of Consumer Complaints and Reports to carry out business training. The second is to further establish and improve the 123 15 rights protection network, expand complaint channels, give full play to the role of 123 15 consumer complaint reporting network, and improve the quality of rights protection. The data information entry of platforms such as "one meeting and two stations", 123 15 "five inputs" and 123 15 has been solidly promoted, laying a good foundation for the development of consumer rights protection. Strengthen the construction of 123 15 "one meeting, two stops" and "five advances", strengthen the entry of basic data, consolidate the grassroots foundation, and solve consumer disputes at the grassroots level. The third is to innovate working methods, work out a working plan of bringing consumer rights protection into community grid management, popularize this work in the whole city, set up 123 15 liaison station and consumer complaint station in community norms according to the standard of "eight haves and four unifications", and employ community grid workers as consumer rights protection liaison officers, which has achieved remarkable results. The fourth is to carry out the "complaint referral" work, forming a joint effort of timely acceptance, smooth circulation, rapid disposal and strong investigation. Hongya County Administration for Industry and Commerce handled the infringement case 1 piece through "transferring the case" and fined 30,000 yuan. The city's rights workers think about what consumers think, worry about their urgency, do what consumers need, sincerely defend their rights according to law, handle consumer complaints and effectively solve problems for consumers. Since the beginning of this year, the city has accepted more than 3,000 consumer inquiries, handled 4 16 consumer complaints and reports, and recovered economic losses of 600,000 yuan for consumers.

Fifth, do a good job in consumer education and guide scientific and rational consumption.

First, actively carry out publicity, education and guidance on consumer rights protection. Make full use of radio, television, newspapers, magazines and other news platforms for publicity and reporting, and vigorously advocate civilized, healthy, green, environmentally friendly and low-carbon consumption patterns. The city has carried out more than 40 publicity reports on the protection of consumers' rights and interests in various media, forming a huge publicity momentum. Second, taking the publicity and commemoration of the International Consumer Rights Day in March 15 as an opportunity, we will focus on breaking through the hot and difficult issues in the consumer field closely related to consumers and strive to create a strong consumer rights protection atmosphere. Third, various forms of consumer education should be carried out by organizing "lecture halls for consumer education", introducing laws into the activities of private enterprises, establishing and improving "demonstration bases for consumer education" and 123 15 "five advances". Fourth, timely release consumer tips and warnings, and strive to create a scientific, reasonable, safe, secure and sustainable consumption environment.

In the second half of the year, the protection of consumers' rights and interests in the city will focus on the publicity and implementation of the new Consumer Law and its supporting laws and regulations, the supervision of commodity quality in circulation, consumer rights protection in key areas, the acceptance of 123 15 consumer complaints and reports, and the integration of consumer rights protection into community grid management, so as to enhance the effectiveness of rights protection and safeguard consumers' rights and interests.

Article 2:

At the beginning of this year, Dafang County Administration for Industry and Commerce, in accordance with the unified arrangements of the State Administration for Industry and Commerce and the arrangements of the Provincial Administration for Industry and Commerce, formulated the focus of consumer rights protection in 20 14 years according to the implementation opinions of the Municipal Administration for Industry and Commerce, comprehensively strengthened the supervision of commodity quality in the circulation field in light of the actual situation, and earnestly carried out various commemorative activities in March, June and June of 15, which will further strengthen the protection of consumers' rights and interests and effectively safeguard social harmony and stability.

First, actively promote the supervision and enforcement of consumer rights protection in the service sector.

According to the requirements of Bijie Industrial and Commercial Bureau's "Implementation Plan for Carrying out Special Remediation Work in Express Industry", combined with the actual situation, the implementation plan for carrying out special rectification work in express industry is formulated, and special law enforcement inspection for regulating express service behavior is carried out. Do a thorough investigation, and the supervisors will go deep into the jurisdiction to investigate the relevant express delivery industry and establish an economic account for the express delivery industry. There are Shentong, Zhongtong, Tong Yuan, Dayun, Postal Service and Tian Tian Express Industry in the county. Investigate the market entities engaged in express delivery services such as delivery, agency, agency and transit, and fully grasp the use of regular express delivery contracts in related express delivery industries, but whether there are unequal format clauses in the express delivery agreement is printed on the lower part of the express delivery form. This special rectification * * * dispatched 32 law enforcement officers, 8 law enforcement vehicles, inspected 6 business premises, inspected 6 express delivery companies, issued rectification instructions 1 copy, and handled 5 cases of express delivery administrative guidance.

Two, actively promote the supervision of commodity quality in the circulation field

(a) to carry out special rectification actions of liquefied petroleum gas mixed with dimethyl ether. In order to ensure the safety of people's consumption in the jurisdiction, in accordance with the relevant work requirements of AQSIQ, SAIC, Provincial Administration for Industry and Commerce and Municipal Bureau, Dafang County Administration for Industry and Commerce took three measures to conduct a comprehensive and thorough inventory of mixed dimethyl ether of liquefied petroleum gas to prevent mixed dimethyl ether of liquefied petroleum gas from entering the consumer market. After investigation, there are 1 LPG filling units and1LPG storage points for civil use in our county. In this special rectification campaign, 2 1 person and 7 vehicles were dispatched, and they were urged to establish a ticket-collecting, license-obtaining and ticket-selling account.

(two) to carry out the inventory of unqualified tempered glass in the circulation field. According to the 20XX year 1 quarter forwarded by the Municipal Quality Supervision Bureau, 63 building safety glass enterprises in the province were supervised and spot-checked, and unqualified building safety glass enterprises and batches of products were notified. Our bureau quickly organized a market inventory of unqualified products listed in the circular, and investigated and dealt with the sale of unqualified tempered glass in circulation according to law. The inventory, * * * dispatched 26 law enforcement officers, 8 vehicles, and inspected 47 glass operators. No unqualified products listed in the notification were found in the inventory.

(three) to carry out commodity quality monitoring in the circulation field. According to the arrangement of the municipal bureau, the quality of wood-based panel steel wire is specially monitored. In the first half of the year, a total of rice cookers 1 piece, rice cookers 1 piece, 2 wood-based panels, 2 aluminum alloy profiles, steel bars 1 piece, wires 1 piece, and 2 civil liquefied petroleum gas were randomly selected, and the statistical samples were1piece.

Three, actively promote consumer rights publicity and education activities

(A) to carry out the new "Consumer Law" study

In order to thoroughly implement the knowledge of new consumer law, according to the Notice of the Municipal Bureau on Learning New Consumer Law and Organizing the Unified Examination of New Consumer Law, the Bureau has seriously carried out online training, printed new consumer law materials, installed new consumer law publicity screensaver to learn new consumer law, strengthened the study of new consumer law enforcement personnel, and mastered the use of new consumer law skillfully. In order to test the online learning and training results of the new consumer law, according to the arrangement of the Notice on Organizing the Unified Examination of the New Consumer Law (No.5 (2065438+04)), the staff of the Consumers Association of the county bureau, the Consumer Protection Unit and the grass-roots industrial and commercial branches ***2 1. Through this examination activity, the purpose is to enhance the awareness of consumers of the county Federation of Industry and Commerce to learn the new consumer law, improve the ability of administration according to law and the level of business knowledge, and achieve the expected results.

(2) Seriously carry out various commemorative activities in March 15.

To solemnly commemorate the 20XX "315" International Consumer Rights Day and the implementation of the new consumer law. On March 15, on the occasion of the 32nd International Consumer Rights Protection Day, Dafang County Administration for Industry and Commerce and County Consumers Association took the lead, and with the cooperation of county quality inspection, health and drug administration, tobacco and other functional departments, a publicity campaign on consumer rights protection was held on March 15, focusing on the theme of "new consumer law, new rights and new responsibilities". Based on the local conditions, each branch office took advantage of the market day first. Since March 3rd, Dafang County Administration for Industry and Commerce has formulated a series of activities plan to carry out publicity and consultation services on the Consumer Rights Day (June 3rd, 15), produced a new Consumer Law and 20 13 complaint cases, warning and prompting audio materials, and used the publicity vehicle to carry out publicity and consultation services in each branch office 18. Second, Chen Zujun, deputy head of the Standing Committee of the County Party Committee, and Comrade Du Xin, director of the County Administration for Industry and Commerce, delivered speeches respectively. 20 13 advanced individuals in consumer rights protection were commended, and poor left-behind children donated their love. Iii. Venue * * * Set up a publicity desk at 12, broadcast the publicity video of the Municipal Bureau and the top ten cases of consumer rights protection and early warning tips produced by our Bureau in 20 14, distribute publicity materials and answer consumers' related inquiries. Publicize the newly revised consumer rights protection law, food safety law and other laws and regulations; Teach consumers the knowledge of recognizing and distinguishing fakes. On-site patiently explained to consumers the identification methods of more than 30 kinds of counterfeit and shoddy goods, which improved consumers' ability to distinguish between true and false goods; Accept consultation and complaints on the spot. A complaint point has been set up to receive on-site complaints and consultations from the masses and answer questions for consumers. On-site distribution of more than 3,000 publicity materials such as common sense of life, knowledge of laws and regulations, more than 300 person-times of consultation, and production of 4 on-site display panels: knowledge promotion of the new Consumer Protection Law and consumer rights protection work of our bureau in 2065 438+04. Fourth, a lantern riddle activity was held at the event site, which attracted consumers to stop and participate and promoted the publicity of the new consumer law to become a household name. Fifth, after the activity, unqualified fake and inferior commodities such as fertilizer, food, cigarettes, liquor and wires were burned, with a total value of 6.5438+0.5 million yuan. Sixth, the "123 15" hotline was specifically arranged during the "315" party. On March 14 and 15, the personnel on duty are on duty 24 hours a day; Directly receive, process and feed back the on-site complaints and reports of the parties of "3 15" through the network, so as to achieve quick turn, quick handling and quick feedback.

(3) Keep up with the work trends and improve the timeliness of information. The information content is closely combined with 123 15 to achieve the purpose of publicity. At present, the consumer rights protection information 14 is released.

Fourth, handle complaints seriously and safeguard the interests of consumers.

In 20XX, according to the general requirements of 123 15' s "four platforms" construction of administrative law enforcement system, the acceptance and handling procedures of 123 15 were continuously improved, which further smoothed the channels for accepting consumers' demands and effectively safeguarded consumers' legitimate rights and interests. At present, 123 15*** has accepted 7 consumer complaints, handled 7 complaints, and recovered economic losses of/kloc-0.023 million yuan; 123 15 information platform transferred 4 pieces, handled 4 pieces, resolved consumer disputes in the bud, safeguarded rights according to law, and built a harmonious consumption environment.

Problems in verb (abbreviation of verb) work and the next step.

The existing problems: First, the ideological understanding is not in place and the staffing is not strong; Second, the branch company 123 15 has a wide jurisdiction, which is difficult to solve and has high work cost; Third, the quality and ability of the staff of consumer protection and rights protection in the sub-bureau need to be improved; Fourth, it is difficult to complain about commodity inspection and appraisal, and the cost of inspection and appraisal is high.

Plan: First, improve the standardization construction of 123 15 consumer rights protection service stations; Second, do a good job in commodity quality supervision, and urge operators to enter and sell commodity quality accounts; Seriously carry out a sampling survey of commodity quality. The third is to strengthen consumer protection and the training of "two stations" personnel; 4. Seriously deal with consumer reports and enter them into the 123 15 platform; Fifth, submit relevant materials and statements on time.