Just in mid-May this year, Mr. Xu, who lives in Jiaxing, Zhejiang, encountered an annoyance. He bought a red flag HS5, and the price of bare car was as high as 1.8 million. However, what Mr. Xu didn't expect was that just after picking up the car for more than a week, there was an abnormal sound in the car. At first, only a few parts were abnormal, and then it became more and more serious. In the following period of time, the problem of abnormal car noise has been bothering him. Mr. Xu said that at the beginning, there was abnormal noise in the left and right AB columns, which was a problem with the instrument panel. But it didn't take long for the skylight to have problems, and it made a sound similar to friction, and the creaking sound was particularly serious.

In fact, during this period, Mr. Xu came to the 4S shop many times to reflect the problem, and the other party also cooperated with the maintenance, but the problem has not been solved. Mr. Need to say that the initial treatment plan was to stick felt, but it didn't have any effect. Later, he took down all the parts of the car except the seats for inspection. There was no abnormal sound on the day after the inspection, and it would not work the next day. The problem remains the same. Mr. Xu is very uncomfortable and wants to return the car. As a result, the attitude of the factory made him feel even worse. Mr. Xu said that the 4S store applied to the manufacturer and applied for technical personnel for identification. But what the manufacturer means is that as long as the consumers are there, the technicians will not come.

It is worth mentioning that the person in charge of the 4S shop said that the technical personnel of the manufacturer provide technical guidance to the 4S shop and are not allowed to meet customers directly. In addition, the customer Mr. Xu acted excessively that day and even blocked the door directly. From the safety point of view, the manufacturer's technicians didn't meet the customers. The person in charge of the 4S shop also said that they have been cooperating to solve the problem of Mr. Xu's car. As long as Mr. Xu gives them the car keys, the manufacturer's technicians can check the car and video Mr. Xu on the spot. As long as they meet the requirements for returning the car, they agree to return it. The result of returning the car shall be subject to the appraisal of the manufacturer's technicians. However, Mr. Xu said that it was unacceptable that customers could not meet the manufacturer's technicians. After communication, a manager of the 4S store said that the manufacturer gave special permission for technicians to meet customers and test drive together.

But later, Mr. Xu gave feedback that he had waited for a long time in the 4S shop that day, but he still didn't wait for the manufacturer's technicians. The person in charge of the 4S shop said that the car had already been returned on September 3.

In fact, for this matter, in fact, in any case, the customer is God. Now there is a problem in buying a car, and manufacturers and 4S shops must cooperate to deal with it, which is also necessary. Hongqi is a domestic brand car, and now the sales of domestic cars are also on the rise, which has gradually changed in the hearts of consumers, and this process of change requires long-term training. If manufacturers do not pay attention to safeguarding consumers' rights and interests, they can only give consumers the impression that domestic cars are "low-quality", which is also extremely unfavorable to domestic brands.