Everyone likes to hear compliments. How to praise customers in hairdressing shop service to win their good feelings? Let me tell you next.

: case reading

Jiang Bo is a service worker in a hairdressing shop. One day, a fashionable young girl walked into the hair salon.

Jiang bo: "The way you walk is so elegant, and your temperament is extraordinary! Not ordinary people. "

Customer: Hearing this, the young girl grinned.

Enami: "You have a brilliant smile. You make people feel like a star! I feel very good to see you. "

Customer: "I want to have my hair done today, but I don't know what to do." What hairstyle should I do? "

Jiang bo: "Your face is white, and your figure is simply a devil's figure! Any hairstyle looks good! "

Customer: "What a sweet mouth! What a talker! I am serious! Help me choose the most suitable hairstyle! "

Jiang bo: "I think this perm suits you very well. It is best to dye your hair with chestnut or burgundy after perm! "

Customer: "Really? Does this hairstyle suit me? I have never dyed my hair. It has always been black. "

Jiang bo: "Really, your temperament, with this hairstyle and the clothes you are wearing today, is simply beautiful! Stylish and beautiful, full of elegance! "

The girl was very happy, and immediately decided to perm and dye her hair in all directions, and her image was brand-new. When I left the store, I bought a set of hair care products for professional care of perm and hair dyeing in the hairdressing shop.

In the end, the young girl made a fashionable and beautiful hairstyle, and Jiang Bo also successfully recommended the services of a hairdresser, achieving a win-win goal.

: classic analysis

It is our nature to like to hear compliments and compliments. Excellent service personnel can always accurately grasp the customer's psychology, praise the customer appropriately, and put on the top hat appropriately, so as to find sales opportunities in harmonious conversation. Jiang bo, the service worker in the case, took advantage of the customer's psychology and won her favor and trust through praise.

The most important thing of service is to fully understand the customer's mentality. Everyone has vanity and likes to hear compliments. Sometimes I like to listen to these compliments, even though I know they are insincere. In the process of hair salon service, if you can sincerely praise customers, or put a hat on them properly, once customers are intoxicated with your praise, your service is likely to succeed.

Please pay attention at five o'clock.

-before praising, study the object of praise and be targeted.

Praise should be based on truth, not excessive.

-It is best to put forward some opinions while praising.

Praise must be something the customer likes and he is proud of it.

Creative compliments are more acceptable.