2. Do a good job in the reception, registration and guidance of visiting guests, and notify the interviewees in time. Irrelevant personnel, door-to-door sales promotion and unreasonable troubles should be turned away.
3. Keep the company clean and healthy, and show the good image of the company.
4. Supervise the daily attendance of employees.
5, responsible for the company's express delivery, letters, parcels, 6, responsible for the inventory of office supplies, do a good job of registration and filing. And register the collection, distribution and warehousing of office supplies.
7. Check the material inventory irregularly, and do a good job in logistics support in time.
8. Be responsible for the monthly attendance statistics of company employees and the filing of attendance data.
9, responsible for the use and management of copying, fax and printing equipment, reasonable use, reduce material consumption.
10, responsible for sorting, classifying and keeping the commonly used forms of the company, and supplementing them according to the actual use.
1 1, make preparations before the meeting, make minutes of the meeting and sort out the contents after the meeting.
12, do a good job in material collection and file management.
13, assist the superior to complete the company's administrative affairs and daily affairs in the department.
14. Assist the superior in housekeeping and safety management, and provide timely and effective administrative services for other departments.
15. Assist the director to coordinate all departments of the company and actively complete the temporary affairs assigned by superiors.
Hotel front desk responsibilities 2 1. Meet and exceed the expectations of customers and team members by providing confident service and teamwork.
2. Do anything reasonable to meet and exceed the expectations of the guests and provide value-added services for the guests.
3. During the check-in, check-out and check-in, answer the guest's questions timely, effectively and politely, and provide quality service.
4. Check in, receive and greet the guest and welcome him/her to the hotel.
5. Answer guests' questions about the hotel.
6. Make arrangements for special requirements put forward by guests.
7. Check the work log of each shift, grasp the latest progress of the hotel, and update the work log for the next shift.
8. Cooperate with the luggage room, housekeeping department, reservation department and room service department to arrange the completion of customer service.
9. Reduce the loss of turnover by strictly observing all procedures of opening letters of credit and controlling inventory.
10, to ensure that all guests open a credit when they check in.
1 1. Complete the high settlement report and verify the accuracy of the registration information, supervise the guest accounts and ensure that the hotel credit limit is met.
12. Comply with all credit opening and inventory control procedures to improve the timeliness of cash flow. 13. Confirm all the information of the reservation, such as name, address and payment method.
14. Search for the name, address and approval code of the guests who pay cash and credit cards.
15. Identify and record special payment instructions and notify the Finance Department.
16, and accurately complete the shift change by obtaining the approval signature and authorization code.
17. Increase the turnover by providing upgraded rooms for guests and promoting hotel facilities and shops.
18. Show the working knowledge of all hotel services and facilities and help hotel guests effectively.
19, correctly handle the guest's mail, information and package, and ensure that the guest receives these items.
20, all problems or abnormal situation should immediately report to the immediate superior.
Responsibilities of the front desk supervisor 3 1. Under the leadership of the front office manager, be responsible for the management of the front desk and report directly to the front office manager;
2, according to the business requirements and working procedures, supervise the operation of the reception and information desk;
3. Do a good job in the ideological work of subordinates, mobilize the enthusiasm of employees, and complete various work arrangements with high efficiency and high quality;
4. Responsible for employee scheduling, attendance, bonus evaluation and approval of temporary leave within one day;
5. Check employees' gfd and work progress, supervise employees to act according to the rules, and reward and punish employees according to their performance;
6. Help subordinates solve problems encountered in their work and deal with worksheet errors and accidents;
7. Make a training plan, conduct business training and assessment for employees on a regular basis, and continuously improve their business level and service quality;
8, responsible for daily work inspection, presided over the shift meeting, layout, check the important reception work of the day, convey the instructions of the superior to the subordinate, and report the situation to the superior in time;
9. Be responsible for the storage and maintenance of reception equipment.
10, assist the front desk manager to do the daily reception work, preside over the overall work of the front desk shift, and create a good working atmosphere;
1 1, be responsible for regular meetings, keep abreast of employees' ideological trends and report to the department manager, and check and supervise the gfd, organizational discipline, polite language and work efficiency of employees in this department;
Responsibilities of the front desk supervisor of the hotel 4 1. Responsible for the daily management of the front office manager and the front desk reception team.
2. Attend the front office meeting to reflect the problems in the work.
3. Be fully familiar with all the rules, regulations, policies and procedures of the hotel and ensure that they can be implemented in this department.
4. Keep a good working relationship with colleagues in the team and other colleagues in the front office.
5. Responsible for the work arrangement of the front desk staff, check and urge the staff to achieve quality service in strict accordance with the work specifications and quality requirements.
6. Be responsible for organizing on-the-job training for receptionists to meet the requirements of the hotel.
7. Ensure that the personal hygiene standards and instruments of the reception staff meet the requirements of all aspects of the hotel.
8. Attendance, preparation of the team's staff schedule, reasonable arrangement of personnel on duty.
9. Replenish and receive stationery, statements and other articles needed for various work of this department.
10. Check and ensure the normal operation of department equipment.
1 1. Be fully familiar with the operating procedures of the hotel computer system to ensure that all employees can operate and use it skillfully.
12. Ensure that employees provide courteous and professional services.
13. Know the hotel room status, arrival and departure time of inbound and outbound passengers and main guests in time, make corresponding arrangements and arrange rooms reasonably.
14. Assist the front desk to check out during peak hours.
15. Strictly control, manage and check the making of room keys to prevent mistakes.
16. Check all the guest's messages to ensure that the guest receives all the messages in time.
17. Ensure that the e-mails/faxes of the guests are handled properly.
18. Perform and complete other tasks that need to be completed.
Skill requirements 1, familiar with office workflow.
2. Skillful use of office software such as Word and Excel, and use the Internet to find information;
3. Excellent writing and presentation skills in both Chinese and English;
4. Have good communication and coordination skills and strong sense of confidentiality;
5. Skilled in using all kinds of office automation equipment;
6. Strong adaptability, able to work under pressure.
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