Hospital patients' satisfaction with the work plan, the plan itself is the assessment standard of work progress and quality, which has a strong constraint and supervision effect on the people who make the plan. Many people will make work plans at work. Let's share the hospital patient satisfaction work plan.
Hospital patient satisfaction work plan 1 1. Determination of annual task index
According to the business form of 1 1 year and the existing sales staff and marketing channels, the total business index of 1 1 year is determined to be 4 million. The specific breakdown is as follows: telemarketing (consulting department) 2 million network marketing (network department) 6.5438+0 million relationship marketing (medical department) 600,000 marketing (marketing department) 400,000.
Determine the person in charge of the corresponding marketing channel around the above indicators, subdivide the indicators into per person, monthly and weekly, and implement quantitative management and monthly assessment mechanism. Establish an incentive mechanism to reward individuals and responsible persons who have completed the indicators.
Second, the expansion and improvement of marketing channels.
1. Continue to advertise in print media: choose the combination of Hefei Evening News and Xin 'an Evening News, and make the advertising plan combination according to the reading group. Hefei Evening News focuses on wrinkle removal and body shaping projects, while Xin 'an Evening News focuses on face-saving projects and activities promotion.
The specific way is: Hefei Evening News is put on at a fixed time every Tuesday, Thursday and a half. Mainly focus on wrinkle removal projects, and promote body advertisements seasonally by joining clubs. Xin 'an Evening News mainly focuses on facial projects, with activities to promote advertisements, which are put on from time to time. Strictly review media prices and strictly control newspaper advertising costs.
2. Strengthen network marketing. Network marketing has gradually become the main sales channel of plastic surgery industry. At present, we start late and have a slow pace. Insufficient network sales personnel, technology and investment. 1 1 Actively carry out Baidu keyword bidding ranking, try to put online advertisements, consolidate and strengthen cooperation with all recommended websites in China, establish a high-quality beauty forum, and strive to get involved in every effective way of online marketing. At the same time, we will increase the number of online sales staff and improve their online sales skills through active and continuous training.
3. Strengthen relationship marketing. At present, the development and utilization of intraoperative and postoperative resources in our hospital is relatively weak, which requires great efforts and multi-channel rectification.
(1) Change the traditional concept of attaching importance to medical treatment and neglecting sales, and actively carry out various sales activities to customers on the premise of ensuring medical quality and medical safety.
(2) Improve the overall quality of medical services and run high-quality and effective services through medical activities. Receive customers with a friend's mentality and complete the treatment with a relative's mentality.
(3) Strengthen the training and learning of medical staff's sales skills, and improve the sales skills of medical staff through continuous sales skills training and job change training for nurses and consultants.
4. Actively carry out marketing and all-staff marketing. Establish an effective cooperation plan, and ask the staff of the whole hospital to actively explore customer resources in beauty salons, hairdressing clubs and entertainment places where the target population is concentrated. Strive to make sure that everyone can bear the indicators and everyone can make achievements.
5. Further broaden the media. At present, the media we choose is relatively simple, so we should broaden the forms of media delivery, attract more consumer groups and increase the economic income of outpatient service. It is planned to conduct media surveys on radio stations and buses, and make corresponding preparations for launching. College students and office workers are important consumer groups, and it is planned to choose the promotion method-DM direct publication in this group.
6. Change the promotion method of activities. On the basis of the original activities, we will increase the forms of membership experience, outdoor promotion, appraisal activities, guessing activities and academic meetings. And jointly organize with relevant units to publicize the corporate image and project promotion objectives of outpatient service, realize the organic unity of authority and experts, increase credibility and attract more consumers.
Third, establish a standardized daily workflow, improve the division of labor, and clarify individual job responsibilities.
1, through the establishment of a standardized daily workflow system to ensure the standardized and standardized operation of the hospital, so that the daily work has rules to follow, avoiding the chaotic situation of disrupting the war and alleviating the possible contradictions and problems before and after the operation. Create an active atmosphere between consultation and medical treatment.
2, through the establishment of a sound division of labor and clear personal responsibilities, so that all departments and individuals carry out their duties. In particular, it is necessary to clarify the post responsibilities of middle and senior managers, strengthen the quantitative assessment mechanism, and resolutely suspend those who fail the assessment.
Hospital patient satisfaction work plan 21. Guiding ideology:
Guided by Scientific Outlook on Development, our hospital will deepen the service concept of "patient-centered" and strive to provide seamless, continuous, safe, high-quality and satisfactory nursing service for patients with the theme of "improving professional quality and optimizing nursing service".
Second, the work objectives:
Take patient satisfaction as the overall goal, lay a solid foundation, consolidate achievements, take patient requirements as the starting point and patient satisfaction as the foothold, and comprehensively implement patient-centered nursing work. Further deepen high-quality nursing service, enhance service connotation and continuously improve nursing quality.
Third, the work measures:
1. Revise various systems and standards, and continuously improve and revise various rules and regulations, job responsibilities, workflow, disease care routine and clinical nursing service norms and standards in our hospital. Continue to improve and revise the standards and methods of quality control inspection, improve the reporting and supervision system of nursing adverse events, and strengthen the management of critically ill patients.
2. Comprehensively improve professional quality and optimize nursing service.
(1) Strengthen the training of basic theoretical knowledge and improve the comprehensive quality and professional ability of nursing staff. Starting with "three basics and three strictness", we should organize business training once a month, including basic theory, laws and regulations, service awareness, etc., strengthen the implementation of basic nursing and graded nursing, and ensure the quality.
(2) Strengthen the study of nurses' etiquette norms.
(3) Take various forms of learning and training to improve the professional quality of nursing staff in the hospital, and improve the ability of nurses to observe the condition, implement nursing measures and record nursing documents.
3. Strengthen management to ensure nursing safety.
(1) Strengthen the management of key links of patients, such as patient transport, handover and ulcer. , and establish and improve the nursing process and management evaluation procedures. Grasp the key links such as nurse shift change and monthly nursing ward round, strengthen nursing management and ensure the realization of the goal.
(2) Strengthen the monitoring and management of nursing safety, organize departments to investigate the hidden dangers of nursing safety and analyze and discuss the causes of nursing errors and complaints every month, analyze the reasons and lessons to be learned, and put forward preventive measures and improvement measures.
(3) Strengthen departmental management. Conduct irregular spot checks on ward management, basic nursing, nursing safety, medical record writing, nurse equipment, disinfection and isolation every week, immediately point out the existing problems and give feedback within a time limit, and summarize them at the monthly nurse work meeting; Quality control of high-quality nursing ward
4. Consolidate basic nursing care
(1) Do a good job in basic nursing to make the nursing work more standardized. Keep the sickbed clean and tidy, free of peculiar smell and stains, the articles are placed neatly and regularly, and the number of infusion drops conforms to the doctor's advice. Visit infusion patients frequently, be good at observing patients and solve problems in time.
(2) fully perform the duties of nurses. It integrates basic nursing, disease observation, treatment, communication and health guidance to provide patients with comprehensive, whole-course and continuous nursing services. Close observation of patients' condition, timely communication with doctors, communication with patients, health education and rehabilitation guidance for patients, and psychological care.
5. Regular satisfaction survey
Every quarter, patients' satisfaction was investigated from the aspects of nurses' operating skills, gfd, health education, making rectification measures and timely feedback. Satisfying patients from the heart requires every nurse to establish a good service attitude, take patient satisfaction as the ultimate goal of work, provide convenience for patients as much as possible, put an end to the imagination of being raw, cold, hard and avoiding, and never allow quarrels with patients.
6, quality nursing service performance evaluation measures
According to the survey of patients' satisfaction, nurses' attendance, operation technology, nursing quality and gfd, etc., every quarter, the department will select and reward a high-quality nursing staff according to the principles of objectivity, fairness and openness, so as to mobilize the enthusiasm of nurses and achieve the purpose of improving nursing quality.
Hospital Patient Satisfaction Work Plan 3 During my time as a head nurse in surgery, I learned a lot of new things and challenged many difficulties that I had never encountered before. Now I make the following work plan for the future:
I. Ideology and politics
As a China party member, I can always demand myself by the standards of a party member. Under the premise of observing the rules and regulations of the department, we should conscientiously study all kinds of advanced ideas, broaden our horizons, strive to improve our ideological consciousness and professional level under the leadership of leaders, earnestly carry out and organize professional study, arm ourselves with knowledge, and go forward as an excellent head nurse of urology.
At the same time, I also actively responded to the call of various departments of the hospital, actively participated in various activities organized by the hospital, constantly improved myself and exercised myself, enriched my spare time, broadened my horizons, increased my knowledge and promoted my all-round development.
Second, the business technology
Efforts should be made to improve and train nurses' professional and technical knowledge. There are relatively many surgical patients, so it is necessary to learn relevant knowledge before and after the operation. Preoperative preparation includes psychological counseling, intestinal preparation and dietary guidance. Postoperative vital signs monitoring, incision observation, infusion volume and infusion speed observation, nursing of various drainage tubes, nursing of urinary tubes, diet nursing, observation and nursing of postoperative complications, etc. In daily work, our nurses are required to communicate with patients and their families more patiently. Only in this way can we better improve the quality of nursing and make patients trust our work.
Because of the fast pace of surgery, the work is busy and trivial. Nurses who have just arrived in surgery are not used to it. In order to do a good job and obey the arrangement of the leader, I am not afraid of trouble, patiently teach, and actively explore different training and guidance methods to familiarize new nurses with surgical work in a short time. Understand the responsibilities of each class, clarify the procedures and direction of work, improve work ability, form clear working ideas in specific work, and be able to carry out the work smoothly and complete the work skillfully and smoothly.
Third, self-management
I also pay great attention to the professional image of nurses. In daily training, I should guide the professional image of nurses, pay attention to polite service in daily work, adhere to civilized language, be dignified, dress neatly, do not wear heavy makeup, do not wear high heels, do not ring shoes, be polite, have a kind attitude and have a standardized language. Seriously study the Regulations on the Handling of Medical Accidents and its laws and regulations, actively participate in the learning activities of the Regulations on the Handling of Medical Accidents organized by hospitals, enrich legal knowledge and enhance safety awareness. Carry out the service concept of "patient-centered, quality-centered" to improve nurses' own quality and emergency ability.