Everyone is equal before the law, and the law not only protects the legitimate rights of patients, but also protects the legitimate rights of medical personnel. Nurses should seriously study relevant laws and regulations to prevent medical accidents.
2. Improve service awareness and optimize service concept.
Nurses should put an end to blunt attitudes in their work and provide positive and high-quality services. Give patients comprehensive physical and mental care, respect patients' personality, beliefs, habits, hobbies and values, communicate honestly with patients, treat patients like relatives, and change from passive service to active service. We should fully realize this, and then consciously do our part in action to make patients recover in a good atmosphere. Maintain the patient's personality and dignity, do not discriminate against any patient, pay special attention to special patients such as sexually transmitted diseases, AIDS, elderly and dying patients, mental patients, and recognize and understand patients' beliefs, habits, hobbies, values and reasonable needs. Services are not different because of patients' economic ability, status and beliefs. Let patients know and participate in the relevant medical processes, and recognize and safeguard patients' reasonable right to know and choose independently. Let patients feel the care and love of nursing staff.
3, strengthen the sense of responsibility, put an end to mistakes and accidents.
Responsibility is a kind of consciousness that individuals are responsible for their own personal behavior and customers, and it is the guarantee to implement rules and regulations. Nurses should strengthen their sense of responsibility and care for patients comprehensively, so as to enhance the nursing effect and improve the nursing quality [8]. Nurses in place, full of spirit, civilized words and deeds, positive enthusiasm, careful, careful and patient treatment of patients, patients get satisfactory service, but also a means to prevent disputes.
4. Establish a good nurse-patient relationship
Nurses should communicate with patients in time. Without communication, nurses can't evaluate patients, collect effective data and information, and find potential conflicts between nurses and patients. Therefore, they must master certain communication skills. Establish a good nurse-patient relationship through effective communication. Especially before surgery and nursing, the purpose of treatment, the role of drugs and matters needing attention should be explained to patients, and health guidance should be given. Make patients have a correct understanding and understanding of their own diseases and treatments. Mastering the correct service method will not only get the cooperation, understanding and support of patients, but also make patients feel safe and trustworthy. This will help to resolve conflicts and reduce the occurrence of nurse-patient disputes.
5. Strengthen management.
Nursing managers must establish people-oriented and patient-centered management ideas, so that all aspects of management can achieve the purpose of service in place. Effective management can improve the quality of nursing, create a good rest environment for patients, and make them receive treatment and nursing in the best state, which is the guarantee for patients to receive timely and correct treatment.
6. Cultivate the spirit of prudence and independence
Prudent independence refers to a moral realm and a method of moral cultivation, which will enable people to act according to the requirements of moral norms and categories without anyone's supervision [9]. Change the service concept and cultivate nurses' good professional ethics and professionalism. Nursing activity is a special professional activity, which often needs to deal with many problems alone. For nurses, the premise of prudence and independence is firm belief and conscience, which is bound by their own moral consciousness. Whether in front of people or behind people; Is the leader there? No matter the patient is old or young, unconscious or awake, he can always complete all kinds of nursing work according to the operating procedures and requirements. Otherwise, if you can't reach the realm of prudence and independence, you will make mistakes in your work and be condemned by your conscience. Therefore, under any circumstances, nurses should act according to their inner moral beliefs, be loyal to their duties and serve patients wholeheartedly.