I have been in the company for a month before I know it. I was not familiar with the company's operation mode and workflow at first. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content and my responsibilities in a short time. During my work, I feel that I have been qualified for the front desk work. I am very adapted to the working environment here; I can accept the system requirements. In the past month, although there was no vigorous achievement, some progress was made. Now I will briefly report my work since I joined the company: 1. Daily work at the front desk 1. I am responsible for answering and transferring the telephone at the front desk, recording important matters and conveying them to relevant personnel, so as not to miss or delay; 2. Responsible for supervising the hygiene and cleanliness of the company, placing tables and chairs and keeping them clean; Second, administrative work 1, administrative work is cumbersome, as small as ordering water, copying, scanning, faxing, sending express mail, printing business cards, and keeping documents. The completion of every job is a test of responsibility and working ability. 2. Purchasing and keeping office supplies, filling in expense application forms and reimbursement forms, and planning company activities. Thirdly, in personnel management, assist personnel to handle recruitment matters, fill in the application registration form and entry resume form, and do a good job in employee file management. Fill in attendance application form and leave slip, etc. Implement the company's rules and regulations. In view of the shortcomings in this month's work, the following work needs to be done in the future: 1, do a good job in office housekeeping. Pay attention to the neatness and cleanliness of the office; Try to do your job well. 2. Pay attention to collecting information in daily work in case of emergency. For example, the business card of the courier company. 3. Handle daily administrative management, assist leaders to constantly improve various rules and regulations, and make the company tend to standardized management. 4, strengthen the study of business knowledge, in-depth understanding of the company's products, in order to better assist leaders and sales staff. As a receptionist, I need to master a lot of knowledge. In my future work, I will try my best to learn from my colleagues and further improve my theoretical level and professional ability. Finally, I would like to thank the leaders for providing me with this working platform and giving me the opportunity to improve and progress with you. Thank you for your warm help to my work during this period. Although I still have many shortcomings, I believe diligence can make up for them. As long as we understand each other, communicate with each other and make unremitting efforts, I believe the company will have a better tomorrow. Summary of Front Desk Work 2 With enthusiasm for my first job, I took the first job in my life-front desk reception, room xx*** 145. Compared with Zhengzhou, the number of rooms is not bad. Every xx is the same. The front office is the core of the whole xx, and it should also be the face of xx, so the requirements for the staff, especially the front desk reception, are relatively high. In addition, personal qualities are also very important. Personal qualities include the ability to express language, the ability to deal with people and things, and the attitude to deal with emergencies. They are the information center of the whole xx, and most of the guests get information about xx here, so the staff must have a good understanding of xx information. To sum up, it can be explained by the following five items: 1, courtesy. Including: how to smile, how to provide service for the guests, and the language of the guests in the service. 2, the front desk staff also because of the floor staff * * * cooperation and cooperation, unity to benefit the interests of xx. 3, the front desk business knowledge training. Mainly the daily work flow, the daily work of the front desk is very complicated, which can be roughly divided into three aspects: check-in procedures for guests, providing a series of services for guests during their stay in the hotel, including luggage storage and inquiry, and finally checking information for guests and communicating with them. 4. language. It is forbidden to use local dialects for guests in the usual service at the front desk. Why? 1 is disrespectful to the guests. 2. Lowering personal quality has a bad influence on xx, so it is a basic requirement to use Mandarin at all times. 5. Collect and master relevant local scenic spots and latest information. Most of the guests staying in xx come from various cities and foreign countries, which requires us not only to have a necessary grasp of Zhengzhou tourist attractions, but also to have a comprehensive understanding of more scenic spots in Henan Province, and even some customs and habits of various countries and ethnic groups. These are the prerequisites for us to serve our guests better. Reception at the front desk is a very simple job, but there are still many things to learn. I will try my best to do my job well. Only in this way can I constantly improve and improve myself. On the other hand, interpersonal relationships, the feelings between students in school are sincere, and there is not much interest, but when you enter the society, everything you say and do needs to be studied repeatedly. Of course, I always remind myself to be honest with others, and everyone will be honest with you. I like the feeling of being busy, so that life can be enriched and the value of life can be reflected. Summary of Front Desk Work 3 Looking back on the past, as the receptionist of the company, with the care and guidance of the leaders of various departments and the support and help of my colleagues, I have successfully completed my own work and various tasks assigned by the leaders. I have improved in all aspects, but there are still some shortcomings. I need to continue to study and accumulate work experience in the future, and make up for my shortcomings through my own efforts. The job summary of this position is as follows: 1. Daily reception work at the front desk 1. After asking the guest's identity, he can introduce the guest promptly and politely. For those who have not made an appointment in advance, they should call the relevant departments as soon as possible, and the reception should be greeted with a smile, patient and meticulous, and warm tips. 2. Be responsible for answering and transferring the telephone at the front desk, carefully answer every call, be familiar with the extension numbers of various departments, carefully record and convey important matters to relevant personnel, so as not to miss or delay; 3. Be able to update the company's address book in time to facilitate the work communication between various departments of the company; 4, the front desk hygiene work, the front desk is the starting point to show the company's image and service, to create a good front desk environment, not only pay attention to their own image, but also maintain good environmental hygiene, so that visitors have a pleasing feeling. Second, temporary work such as administration 1, learning the company's rules and regulations; Familiar with the efficacy of various products of the company, laying the foundation for telephone promotion; 2. Assist the administration to call and urge people who join Maca associations and societies to submit materials, and make an electronic list after collecting materials; 3. Sign for the express mail, hand it over in time, and properly keep the items that are not at the front desk; 4. Conduct telephone promotion and report the list of interested or intended customers to the sales department every week. By the end of February, there were 13 interested customers. In this month's work experience at the front desk, although all the work has been done seriously, sometimes there are shortcomings, lack of care, and sometimes lack of ability to solve problems. 15 I will constantly improve my image, make a good work plan for the new year, and improve my work quality, efficiency and sense of responsibility. The new scheme is as follows: (1) Strive to improve the service quality, and do things quickly, efficiently and without making mistakes. Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. When answering the phone, you should also constantly improve your language skills; Clever question and answer guests. Strive to satisfy every customer. (2) Strengthen the study of etiquette knowledge. For example, in my spare time, I seriously study etiquette knowledge and public relations. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc. (3) Strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, you can answer customers' questions in time and accurately, and transfer calls accurately. On the other hand, I can briefly answer customers' questions within my power, and at the same time I can seize the appropriate opportunity to promote the company. I hope that in the new year, through my own study, I will strive to improve my work level, adapt to the needs of work under the new situation, change my working methods in the process of continuous learning, and strive to do better work in the future. At the same time, do a good job in logistics services, so that leaders and colleagues can avoid worries. Finally, I would like to thank the leader for offering me this job and giving me the opportunity to improve and make progress together. Thank you for your warm help and careful care for my work in this 1 month. Although I still have many shortcomings in experience and ability, I believe that diligence can make up for it. As long as we have more understanding and communication with each other and make unremitting efforts, I believe Jin Nuo will have a better tomorrow!