1, legal compliance:

Banking business should comply with relevant laws, regulations and regulatory requirements to ensure that consumers' rights and interests are protected by law.

2. Treat consumers with integrity:

Banks should treat consumers honestly, fairly and fairly, provide true, accurate and complete information, and must not mislead consumers.

3. Protect customer information:

Banks should take necessary security measures to protect consumers' personal information and prevent information leakage and abuse.

4. Maintain business order:

Banks should maintain a good business order, protect the legitimate rights and interests of consumers, and stop unfair competition and fraud.

5. Faithfully perform the contract:

Banks should perform their obligations in strict accordance with the contract to ensure that consumers get the corresponding service quality.

6. Improve the complaint mechanism:

Banks should establish and improve the complaint handling mechanism, handle consumer complaints in a timely manner, and ensure that consumers' rights and interests are properly resolved.

7. Openness and transparency:

Banks should disclose business information and service contents to consumers, so that consumers can understand their rights and obligations.

8. Fairness and justice:

Banks should treat every consumer fairly without discriminating against any party.

9, civilized norms:

Banks should abide by social morality and professional ethics, provide civilized services and standardize their operations.

Contents of confidentiality principle in the protection of bank consumers' rights and interests

1, personal information protection:

Banks shall ensure the confidentiality of consumers' personal information, and shall not disclose consumers' personal information to third parties without the consent of consumers. Banks should take necessary security measures to prevent consumers' personal information from being illegally obtained, used or disclosed.

2. Account information protection:

Banks shall ensure the confidentiality of consumer account information, and shall not disclose consumer account information to a third party without the consent of consumers. Banks should take necessary security measures to prevent consumers' account information from being illegally obtained, used or leaked.

3. Transaction information protection:

Banks should ensure the confidentiality of consumers' transaction information, and may not disclose consumers' transaction information to a third party without the consent of consumers. Banks should take necessary security measures to prevent consumers' transaction information from being illegally obtained, used or leaked.

4. Information security protection:

Banks should take necessary technical and management measures to protect consumers' information security and prevent consumers' personal information, account information and transaction information from being illegally obtained, used or disclosed.

5. Legal obligations:

Banks should abide by relevant laws and regulations and fulfill the obligation to keep consumers' personal information confidential. Under the circumstances prescribed by law, banks can disclose consumers' personal information to relevant departments or institutions, but they should follow the provisions of relevant laws and regulations and take necessary security measures to ensure that consumers' personal information will not be illegally obtained, used or leaked.