Time flies and our work has entered a new stage. There must be a lot to plan. But what kind of work plan suits you? The following is a sample essay on the work plan of the internal medicine branch in 2022 (selected 6 articles). Welcome to share.
Work plan of internal medicine 1 20xx. Under the leadership of hospital leaders, neurology work should follow the principle of "patient-centered", reduce patients' pain and pay attention to service quality. With the strong support of hospital leaders and the close cooperation of nursing staff in our hospital, we will conscientiously do the following work:
1, adhere to the patient-centered, and strive to provide first-class services. In 20xx, our department still insists on taking patients as the center, taking patients' needs as the starting point of all work, providing patients with satisfactory medical services, continuing to implement the daily list of hospitalization expenses, promoting quality nursing services, and carrying out health education and other activities. Provide patients with comprehensive services such as psychology, prevention and health care. Let patients enjoy health and health care services while enjoying quality medical services, and respect patients' rights. Strive to create good social and economic benefits for the department.
2. Further improve the quality of medical care. With the continuous development of science and technology, patients have higher and higher requirements for hospitals. In 20xx, our department should take meeting patients' demands for medical technology and service quality as the starting point of all work. Strive to improve the overall level of general medical technology. It is necessary to give full play to the role of each doctor, formulate a plan, and require all doctors to give special lectures with characteristics and focus in turn, without going through the motions, and prepare carefully, covering the knowledge of common diseases and frequently-occurring diseases, the rescue of critically ill patients, and the new progress of disciplines. So as to constantly improve their professional level and quality, master advanced theories and technologies at home and abroad, and improve the overall medical level of general practitioners. In nursing work, we should also establish new nursing concepts. In addition to strictly implementing various nursing operation techniques, we should also give patients more humanistic care, starting with small things, such as maintaining a warm atmosphere in the ward, prohibiting calling out the patient's name loudly, and starting with the word "please" when talking to patients. People-oriented. Strengthen the service concept of "patient-centered", strengthen the construction of medical ethics, establish and improve the doctor-patient communication system and complaint handling system; Establish an early warning mechanism to prevent medical disputes, resolve conflicts between doctors and patients in time, reduce medical disputes, build a harmonious relationship between doctors and patients, avoid the occurrence of medical accidents, and gradually realize the goals of "zero complaints" in medical services and "zero defects" in medical quality.
3. Improve medical quality and medical safety; Second, we should strengthen the quality management of medical records, starting with strengthening the management responsibility at all levels and the systematic education of medical personnel, and formulate various practical measures to improve the quality level of medical records; The third is to insist on reasonable examination, rational drug use and treatment due to illness, and strive to reduce the cost of patients.
4. Increase the number of medical personnel and strengthen the training of medical personnel.
Let the existing attending physicians shoulder the heavy responsibility in clinical medical treatment, scientific research, teaching and other aspects, strengthen the study of basic theory and professional technical theory, send them out as far as possible for specialist training, participate in short-term academic exchanges, master the research and development trends of neurology at home and abroad, and participate in professional technical courses. The training of residents is based on hospitals and departments. Focus on cultivating their basic clinical functions, basic medical theories, clinical thinking methods and basic skills, strengthen peacetime assessment, and strictly start with the teaching rounds and case analysis of superior doctors, so that they can become qualified attending physicians in neurology after five years of residency training. Select outstanding personnel to study in neurology department of well-known hospitals.
5. Introduce and popularize appropriate new technologies.
The purchase of dynamic EEG will be applied to clinical and scientific research. Continue to carry out minimally invasive intracranial hematoma removal; Classification treatment of hypertensive cerebral hemorrhage, systematic treatment of hypertensive cerebral hemorrhage
6. Continue to pay close attention to the implementation of eighteen core systems, such as the first diagnosis responsibility system, the three-level rounds system, the consultation system for difficult patients, the discussion system for critically ill patients and death cases, and the medical record writing system.
7. Strengthen medical ethics education, strengthen medical ethics education for employees, improve employees' personal quality and professional quality, and serve patients wholeheartedly.
8. Strictly control the proportion of controlled-release drugs and base drugs to improve the utilization rate of clinical pathway.
9. Continue to build the brand department. Promote hospitals, publicity departments, and more contributions.
Work plan for internal medicine 2 1. Understand the situation clearly, unify our thinking, strengthen our confidence, and strive to complete all the work.
The new year should have a new atmosphere, and our hospital should have new characteristics. Facing the present situation of our hospital, we are required to have higher and stricter requirements in management, service and pursuit of quality. The department held a general meeting of all staff, carefully understood the situation, unified thinking, established the image of the department, established the brand of the new hospital, started from itself, set high standards and strict requirements, and established the idea of "revitalizing the hospital and humiliating the hospital". Although our department is currently facing a small reputation, the strong support of the hospital and the superb technology and quality service of medical staff have won the recognition of patients, enhanced cohesion, strengthened confidence and worked hard to complete various tasks. We firmly believe that with the strong support of leaders at all levels, the correct leadership of hospitals at two levels, and the joint efforts of all the staff of our department, Qi Xin, Minsheng Branch will be refined and strong. Let the people really feel at ease and satisfied.
Second, change the service concept and strengthen the service consciousness.
1. Humanized management: The new hospital management can't stay in the original management mode and level. First, we should change our ideas, constantly learn management experience, improve our own management level, oppose centralized management, advocate people-oriented management, carry out humanized service and humanized management, and apply different service methods according to different levels of patients. Strengthen communication among comrades, between doctors and patients, and between nurses and doctors. Comrades at all levels dare to grasp and manage, but don't be good people. The department promotes righteousness and makes the department a United, hard-working and positive team.
2. Improve service measures
(1) the warm reception of newly admitted patients.
(2) Careful education.
(3) Dispose of new patients in time, and strive for correct disposal within 30 minutes.
(4) Critical patients appear immediately and communication is in place.
⑤ The competent doctors and nurses are responsible for escorting critically ill patients for examination.
6. Medical staff must keep the ward clean, bright and comfortable.
⑦ completely change the concept, change the service to hotel style, and completely put an end to the phenomenon that no one picks up the cold and hard.
⑧ Send out the ward when leaving the hospital, and explain the matters needing attention repeatedly when leaving the hospital.
Third, improve various rules and regulations and establish various management organizations.
According to the requirements of the hospital management year and the arrangement of the hospital, get familiar with the core system and realize a manual of the hospital blue book.
Department establishment:
① Medical quality management team
② Medical safety team
③ Medical record management team
(4) The sense control team of the hospital, the director of the department is fully responsible, the head nurse actively cooperates, and everyone is conscientious and completes the work.
Fourth, the quality of medical care.
Hospital quality is the most important thing, and it is the foundation of establishing a hospital. It is the lifeline of hospital survival, focusing on connotation construction.
1, from the basic quality, cultivate good quality, beautiful medical ethics, put an end to pampering, poor psychological quality, spleen-loving, weak sense of responsibility, and key supervision by departments.
2. Grasp the quality of grass-roots units, cultivate the comprehensive ability of doctors, and improve the interdisciplinary diagnosis and treatment ability of general practitioners.
3, master the writing of medical documents, starting from the medical record, the medical record writing manual of the health department shall prevail, so as to know fairly well about the patients in charge, and write and sign in time after rounds.
4. Pay special attention to the rescue of critical patients and the diagnosis and treatment of difficult patients. The rescue of critically ill patients and the diagnosis and treatment of difficult patients are generally discussed once a week. The patients with unclear diagnosis 1 day were discussed in internal medicine, and those with unclear diagnosis were discussed in hospital for 3 days.
5, strengthen quality management, the first doctor responsibility system, clear division of responsibilities, both division of labor and cooperation, adhere to the system of three rounds a day, know fairly well about the daily critically ill patients, look over the newly admitted patients one by one, eliminate potential hidden dangers, strictly implement various operating systems and consultation systems, strengthen communication with patients, sign and write each informed consent form and special examination and treatment agreement, and be responsible for the upper department and the lower department.
Fifth, pay attention to medical safety and don't relax.
The director of the department is the person in charge of the safety of the department, and is responsible to the dean and the comrades in the department.
Seriously implement the medical system, diagnosis and treatment norms, informed consent and other procedures in place. Valuable drugs, special drugs and property should be kept by special personnel. In particular, it is necessary to strengthen communication between doctors and patients, check medical safety once a month, nip unsafe factors in the bud and prevent medical accidents. Reduce and avoid common mistakes and misdiagnosis disputes.
Sixth, speed up personnel training.
With the progress and development of society, diseases are constantly changing and knowledge is updated quickly. Our department has a lot of cutting-edge knowledge. However, because we are at the grassroots level, there are too few opportunities to go out to study and update our knowledge slowly. The backbone of the department goes out for short-term study or training 1-2 times a year to get to know the cutting-edge knowledge, develop new business, do a good job in the topic and keep up with the cutting-edge pace. Doctors at all levels need to strengthen their own learning, pay close attention to the three basics training, and standardize medical behavior. Key doctors are selected for further study. To improve their professional ability, we plan to send doctors and nurses to study diabetes and dialysis this year, and strive to make endocrinology and dialysis departments into first-class departments in yongcheng city.
In a word, under the care of hospital leaders, we will unite as one and work hard to establish quality hospitals and departments in yongcheng city as soon as possible.
The work plan of the internal medicine branch is to continue to deepen the implementation of quality nursing.
1. Exploration on the model of responsible nurse: implementing the nurse-patient responsibility system. Our department divides patients into two categories: head nurses, responsible nurses and auxiliary nurses. Formulate the corresponding job responsibilities of nurses at all levels, complete the corresponding nursing tasks, and assist in daily life nursing.
2. Change the service concept: integrate humanistic care into nursing professional technical operation: more greetings, more care and more health guidance. Create an environment suitable for patients' activities and reduce the occurrence of accidental injuries such as falls. Inform in time before and after special examination to reduce patients' doubts, enhance compliance and improve treatment effect.
3. Expand service connotation: provide personalized and continuous nursing service according to patients' needs. Continue to improve the "telephone follow-up" of discharged patients, provide patients with more guidance in disease prevention, diet adjustment and psychological care, and extend our nursing work from hospital to hospital. Pay attention to communication with patients, pay attention to patients' condition changes, perceived needs, psychological reactions, social support, etc. Let patients experience thoughtful, meticulous and comprehensive nursing service.
4. Pay attention to the feedback of patients' opinions: patiently answer patients' questions about treatment and nursing, and try to solve them on the same day.
The second is to strengthen safety management and pay attention to links.
1, core system guidance to ensure nursing safety.
2. Organize nurses to study the Nurses' Regulations regularly to enhance their awareness of laws and regulations.
3, the department of key drugs, high-risk drugs for regular inspection, strict handover, standardized management.
4. Carry out safety awareness education for patients and sign safety agreements in time.
5, timely and accurately assess the potential safety hazards of patients, formulate nursing measures, and hang warning signs.
6, further improve the implementation of patient identification, wristband wearing system and surgical inspection system.
7. Fill in the defects, potential safety hazards and adverse events in nursing work in time, organize discussions at the morning meeting and the department nurse meeting, and put forward improvement measures.
8. Strengthen medical communication, fully understand the condition, provide dynamic information of the condition, remind each other, and provide quality services for patients.
9. The quality control team has a clear division of labor, pays attention to the key points of link management, and improves unreasonable processes in time.
The third is to strengthen the quality of nursing and ensure the safety of nursing.
1, strengthen nursing management, continue to deepen target management for 20 years, and complete the following tasks. 100% of emergency medicines and equipment are in good condition. The qualified rate of holistic responsibility nursing is 90%. The qualified rate of nursing for critically ill patients is 90%. The qualified rate of nursing document writing was 90%. The qualified rate of nursing safety quality control is 90%. The qualified rate of ward management is 90%. The qualified rate of graded nursing was 90%. The coverage rate of health education is 100%. The risk assessment rate of inpatients' falling/falling out of bed, pressure sore and pipe slippage is 100%. The reporting rate of nursing adverse events was 100%. The qualified rate of disinfection and sterilization is 100%. Everyone meets the "three basics" assessment criteria. The satisfaction rate of inpatients is 90%. The awareness rate of hand hygiene knowledge was 100%. The correct rate of hand washing is 85%. Hand hygiene compliance was 85%.
2. Establish inspection, evaluation and feedback system, call back, establish traceability mechanism, check patients, check records, listen to doctors' opinions, find problems, and propose corrective measures.
3, pay attention to the writing of nursing documents, check regularly, find record defects and correct them in time, organize analysis and discussion, and put forward improvement measures.
4, monthly analysis of nursing safety hazards, nursing errors and complaints, learn from them, and put forward preventive and improvement measures.
5. Strengthen risk management of key links, implement responsibility team contracting, ensure that there is a responsible nurse at all times, reduce shift frequency, allow patients to receive continuous treatment and care, and reduce work loopholes. At the same time, senior nurses should take the lead and pay attention to cultivating nurses' cautious spirit.
6. Strengthen key management, such as handover of critically ill patients, prevention of pressure ulcers, blood transfusion, special medication, patient pipeline management, and evaluation of existing and potential risks of patients.
The fourth is to do a good job in the training of three basics and professional skills, and ask everyone to pass the customs.
1, junior nurses do specialized teaching, and their basic operation skills must all reach the standard, and they will take the exam in practical work, and other nurses will carry out theoretical operation assessment in a planned way.
2, strengthen professional skills training, training assessment plan.
3. Strengthen the study of relevant knowledge and integrate theory with practice.
Fifth, pay attention to image building, optimize service process and improve nursing effect.
1, Nurse Etiquette Training: Fully respond to "training internal strength and shaping external image", actively respond to the "Happy Angel" activity of the nursing department, and shape the beautiful professional image of nurses.
2. Further standardize "seamless nursing": in line with the guiding ideology of "paying attention to patients' needs and taking patients' satisfaction as the goal", comprehensively manage all aspects of patients' admission, hospitalization and discharge, refine the contents of nursing services, enhance the awareness of active service, and provide patients with continuous, full-course and humanized seamless nursing services.
3. Strive for a "zero-complaint" department of high-quality nursing service: under the guidance of the cross policy of "all-round, all-round, seamless, three-dimensional and dynamic", conduct a self-test of satisfaction once a month, set up a suggestion book, hold regular break forums, solve problems and disputes in time, and strive to achieve the working goal of "zero complaints in service and zero mistakes in work".
Sixth, strengthen professional first aid technology and emergency management training.
1, strengthen the training of nursing department on the knowledge of rescue technology and emergency plan for critically ill patients, and fully cultivate the ability of nurses to observe the condition, cooperate with rescue and deal with accidents.
2, do not regularly check the dosage and working status of nursing staff commonly used first aid drugs.
The work plan of four departments of internal medicine 20xx is the second year of our department. After last year's efforts, all the work was gradually on the right track. This year's focus is to further quantify, standardize and program all the work and implement PDCA cycle management. Improve the quality and technical level of medical staff in the department, develop new business and technology, strengthen the construction of medical ethics, and do a good job in doctor-patient communication. Pay attention to medical safety and guard against medical risks. Under the correct leadership of the hospital team, general practitioners will strive to build a humanized clinical department with specialist characteristics and a first-class brand with safe, high-quality and efficient services at all levels. The details are as follows
First, the annual target.
1, the software system will not lose points in the acceptance of secondary institutions.
2. Create brand departments, and strive to reach the county's advanced level in medical assessment indicators and patient reputation.
3. Apply to the hospital or make suggestions for more than 30 beds, strive for an annual income of more than 3 million, the proportion of medicines is 50%, the bed utilization rate is over 92, the bed turnover times are 7- 10 days, the diagnosis coincidence rate is over 98%, the medical record grade A rate is 98%, and the hospital feeling meets the requirements of the hospital.
Second, strengthen discipline and academic construction.
1, apply to the hospital or put forward suggestions for more than 30 beds, and suggest buying equipment such as EEG monitoring and electromyography.
2, to carry out the construction of specialized diseases, discuss the feasibility scheme and scheme of specialized disease diagnosis and treatment. Focus on "epilepsy, sleep disorders, etc."
3. Improve the organization and standardization of stroke treatment.
4. Study on the correlation between post-stroke depression, cerebrovascular disease, autonomic nerve and sleep, coronary heart disease, etc.
5. Carry out the clinical pathway of at least one disease.
6, published more than 3 academic papers.
Grade evaluation of tertiary and secondary hospitals
1, on the basis of this work, continue to strengthen, emphasizing the active participation of all staff in the department and being familiar with the contents and processes that should be understood.
2, improve the undergraduate course room personnel files. 20xx years of various statistical data. Learn meeting minutes. Antibacterial application, informed information, medical safety, hospital infection and other information. Information on the responsibilities of relevant system personnel and routine diagnosis and treatment.
3, and after the review, the work will be normalized and run through the daily work and medical activities in the future, so that the work of the department can be continuously improved.
Fourth, the implementation and expansion of the core system
1, strictly implement the 15 core system.
2, strict implementation of three rounds, chief physician rounds, attending physician rounds or mutual check records to have a new breakthrough, in addition to the routine records, the new progress of key diseases, or statistical data are analyzed and recorded.
3, all kinds of discussion records more than once a month, to discuss in addition to the prognosis of disease diagnosis and treatment, to analyze the process of disease occurrence and development, to study and analyze various views at home and abroad. Please invite the staff of the brother departments to participate in the discussion and broaden their knowledge.
4, new technology access and related documents application, scheme formulation.
Five or three levels of basic training and continuing education
1, learn the knowledge of nervous system anatomy and physiology and pathology, learn neurology textbooks, and strive for 1 year review.
2. Continue to study the guidelines for the diagnosis and treatment of cerebrovascular diseases in China, and learn the guidelines for the diagnosis and treatment of epilepsy and myopathy.
3. Attend the annual meeting and learn new business and technology.
4, study and carry out clinical pathway and other related knowledge.
5, review all kinds of skills, tracheal intubation must be skilled.
Six, quality management and continuous improvement
1, formulate tabular quantitative quality management standards.
2. Analyze the inspection results of hospitals and departments every month, and put forward suggestions for improvement.
3, close communication between doctors and patients, at least treat patients as friends, care, and timely communicate all kinds of diagnosis and treatment. The discharged patients communicate by telephone once a month, and follow up according to the itinerary when necessary.
Work plan of internal medicine. Actively complete the mandatory tasks of the hospital.
As a functional department, nursing department can transmit information to superiors and subordinates. Focusing on the central work of the hospital, the tasks assigned by the hospital have been successfully completed. Mobilize the nursing staff of the whole hospital to participate in the intestinal outpatient service during the rest time to ensure the smooth progress of the intestinal outpatient service. Participated in the blood donation service of the central blood station of the Health Bureau 10 person-times, hundreds of physical examinations of cadres, and public service 15 person-times.
Two, around the center of the work to create a "second class" hospital, actively carry out the work.
1. In order to implement the preparation for the "Dimethyl" review, the nursing department arranged relevant work according to the "Dimethyl" nursing management review standard, requiring all departments to ensure the quality of each work according to the schedule on the premise of completing their daily work. The nursing department regularly checks and evaluates the preparation of each department and gives corresponding guidance to the existing problems.
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Third, continue to pay close attention to nursing quality and ensure nursing safety.
1. The nursing department re-established the new quality standard on the basis of the original nursing quality inspection, and formulated the monthly nursing department target management assessment standard and the monthly nursing quality checklist. The nursing department checks and scores each department once a month according to the quality standard, which links the nursing quality of each department with the performance work, greatly promoting the enthusiasm of each department and improving the nursing quality.
2. In order to better standardize the clinical nursing work, the nursing department re-established the detailed rules of morning meeting, bedside meeting procedures, assessment requirements of treatment classes and other nursing systems, and assessed clinical nurses according to the new system.
3. In the past six months, nurses have been organized to make rounds at night and on holidays for more than 50 times. The problems found in the inspection required the department to rectify in time, and the nursing department conducted feedback inspection, which achieved satisfactory results.
4. The nursing department organizes nursing quality control and nursing safety meetings every quarter, analyzes the outstanding problems that often appear in the inspection process, and puts forward corrective measures.
5, the nursing department has someone who is responsible for the management of the training of nurses at all levels, in a planned and organized way to implement theoretical and operational training for nursing staff. Organize hospital-wide business study twice, and conduct disease nursing rounds twice, and complete the training and assessment of seven common nursing operations (cardiopulmonary resuscitation, intravenous infusion, aseptic operation, etc.). ) the nurse. The training rate reached 93.5%, and the passing rate reached 100%.
Fourth, improve the service process, improve the service attitude, and earnestly take patients as the center.
1, actively participate in the establishment of ward service center. In mid-March, the one-stop service center of the ward was formally established, and the nursing department transferred three nurses to join the department. The establishment of the "Center" standardized the treatment of new patients, the escort of special patients and the submission of specimens, reduced the workload of clinical nurses and won unanimous praise from clinical departments.
2. In order to meet the requirements of patients and improve the appearance of the "window" of the infusion room, the hospital renovated the infusion room in the first half of the year, improving the appearance of the infusion room from the hardware facilities, and the nursing department also actively started to transform the infusion room from the software facilities. First of all, optimize the structure of nursing staff and rationally allocate nursing staff. The nursing department overcame the difficulties and transferred two nurses with good professional quality to supplement the nursing team in the infusion room, thus ensuring the allocation of nursing staff in the infusion room. Secondly, flexible scheduling is implemented to increase the number of people who go to work during peak hours and solve the phenomenon of long queues during infusion peak hours. Third, divide the infusion areas for children and adults. Fourthly, beautify the environment of infusion room and create a safe, warm and harmonious place for patients. Fifth, improve service attitude and strengthen professional quality. Through a series of measures, the appearance of infusion room has been greatly improved, and the patient satisfaction has increased by more than 90%. In April, the hospital's "Satisfied Window, Satisfied Staff" appraisal activity, the infusion room was rated as "Satisfied Window".
3. Each ward overcame many difficulties such as insufficient staff and busy clinical work, and continued to carry out extended services for discharged patients. In the past six months, the ward and the extended service center have completed 3859 telephone calls, 437 letters and visits and 374 home visits, with the return visit rates of 97% and 3% respectively. In the process of extending the service, patients and their families praised the nursing work many times and received many reasonable opinions and suggestions.
4. In the first half of the year, the nursing department completed two nursing satisfaction surveys, and 232 patients participated in the satisfaction surveys, with an average satisfaction of 92.7% in the first quarter and 95.4% in the second quarter. For the contents that patients think are not satisfied in the investigation, the department is required to put forward rectification opinions and take them as the focus of the next round of assessment.
Fifth, attach importance to promoting nursing through science and education.
On the basis of the existing nursing staff, the nursing department pays special attention to the training of talent echelon, encouraging and supporting on-the-job staff to participate in academic education and continuing education. The reference rate and qualified rate of continuing education reached 100%, 8 people were sent to study, and 7 people planned to study abroad, completing 1 person.
6. Commemorate the "5 12" International Nurses' Day and carry out colorful celebrations.
In order to celebrate the 5 12 international nurses' day, carry forward the spirit of "nightingale" and enrich the cultural life of nurses in the hospital, the nursing department organized a series of colorful celebration activities around the theme of this year's nurses' day.
1. In order to meet the "Dimethyl" evaluation of the hospital and further improve the nursing operation skills, a hospital-wide nursing operation competition was held at the end of April. There were 6 team prizes and 8 individual prizes/kloc-0 in the contest.
2. On the eve of Nurses' Day, the whole hospital launched the "Excellent Nurses" selection activity. Li Xiujuan, Shi Xiaofang and other 10 nurses won the title of "excellent nurses" in 20xx, which is an encouragement and spur to the nurses in the hospital.
Work plan of internal medicine. Strengthen the on-the-job education of nurses and improve the professional quality of nursing staff.
Strengthen the study and mastery of relevant professional knowledge, organize nurses to teach regularly every month, take turns to teach, and carry out professional training in rules and regulations and neurology. In case of special difficulties, you can invite department directors and doctors to teach and update your knowledge and skills. Learn from each other, discuss nursing cases and make detailed records.
Second, nursing safety is the focus of nursing management.
Long-term safety officers persistently monitor the links of nursing staff: strengthen the management of newly transferred nurses and thoughtful and emotional nurses, and focus on explanation and follow-up. Do a good job in nursing safety management, reduce medical disputes and hidden dangers of medical accidents and patients' bad complaints, and ensure patients' medical safety. Patient link monitoring: monitoring patients newly admitted to hospital, newly transferred to hospital, critically ill patients, bedridden patients and patients with potential risks of medical disputes. Time link monitoring: during holidays, weekends, busy working hours, fatigue-prone hours and shift changes, the supervision and management of wards should be strengthened. Critical, seriously ill patients and bedridden patients should strictly carry out bedside handover.
Third, change the concept of nursing and improve the quality of service.
Continue to strengthen the construction of medical ethics and enhance the sense of responsibility. Strengthen the training of nursing staff, establish a patient-centered concept, take the patient's voice as the first signal, take the patient's needs as the first need, take the patient's interests as the first consideration, and take the patient's satisfaction as the first standard. Strengthen the responsibility of safety management and put an end to major mistakes and accidents. Improve nursing quality on the basis of safety. Deepen family service and improve service quality. Improve the communication ability between nurses and patients. Advocate smiling service and cultivate nurses to establish a good professional image.
Fourth, rational use of departmental human resources.
The number of internal medicine nurses is small and the nursing work is heavy. According to the patient's situation and the nursing workload of the department, the human resources are rationally allocated, the scheduling is reasonable and flexible, the number of people working in peak hours is increased, and the general nursing staff is on call when the work is needed, so as to provide satisfactory nursing services for patients with good quality and quantity.
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