I. Job responsibilities

1. Receive visitors from the company and be responsible for the transfer of the telephone switchboard;

2. Responsible for receiving, keeping and distributing some work forms;

3. Responsible for the collection and delivery of company letters, newspapers and periodicals;

4. Answer and register customer complaint calls and feed them back to relevant departments in time;

5. Organize monthly employee birthday parties and other activities;

6. Complete other tasks assigned by the leaders.

Second, qualifications.

1. Female, age 18-26 years old, height 1.65 meters or more;

2. Technical secondary school or college degree or above, majoring in secretarial or hotel management, with a certain English foundation;

3. 1 year or above experience in front desk reception or hotel reception;

4. Good image and temperament, warm-hearted, strong sense of responsibility, strong affinity and standard Mandarin.

Strong language skills and strong sense of service;

5. The work is well organized; Sweet and soft voice, understand telephone etiquette, have strong communication skills;

6. Have a good sense of service and be proficient in using various office equipment such as computers, fax machines, photocopiers and printers. Familiar with official document writing norms, skilled use of office software.

Three. Working standards and evaluation rules

1. Answer the phone

Keep a pen and paper by the phone, actively provide message service, record the requirements put forward by the guests and the matters that need help to solve at any time, especially the important matters such as the name, unit, telephone number, time, place and reason of the guests, and convey them to relevant departments and responsible persons.

1. 1 perimeter meets.

1. 1. 1 You must answer the phone within three rings. If you don't answer the phone in time, deduct 10 yuan.

1. 1.2 When answering the phone, you should speak clearly and have a sweet and gentle voice: "Hello! Welcome to call He Xun Technology. Where are you? Who are you looking for? " ; And record the other party's information, call number and call time in time. Avoid starting with "hello". If you are late for some reason, you should say "I'm sorry to have kept you waiting".

1. 1.3 When answering the phone, keep a good sitting posture, speak slowly and be relaxed and happy.

Tone. Don't lose your temper, get angry or even swear at all callers on the phone. Often say "hello", "sorry", "sorry" and "wait a moment".

1. 1.4 If it is confirmed that the person you are looking for is not in the office, you should respond "Hello: * * * * is not in the office now, do you need to find someone else?"

1. 1.5 If the other party does not agree to contact other personnel, it should respond "Are you in a hurry? Whether it is possible or not.

Leave your contact information and I'll let you know in time. "And carefully tell each other the phone number of the person you are looking for (the phone number of the company staff shall not be disclosed at will). If the other party doesn't want to leave contact information, it should record relevant information and inform relevant staff in time; Failing to inform the work in time, 20 yuan will be deducted.

1. 1.6 If the other party agrees to contact other personnel, it shall transfer its office phone number in time.

1.2 Internal call

Someone must answer the phone within three rings.

1.2.2 When answering the phone, he spoke clearly and his voice was sweet and gentle: "Hello, front desk, what can I do for you?"

Do you need help with this? "

Step 2 receive visitors

2. 1 Be polite, get up and serve with a smile. "Hello, we are He Xun Science and Technology. Who are you looking for? you

Do you have an appointment? "

2.2 If you have an appointment, you should confirm it by phone in time, and make a good grade of visitors. Don't leave your job

On this basis, effectively guide guests to relevant departments.

2.3 If the visitor has no appointment, call to confirm whether the other party agrees to receive.

2.3. 1 If the visitor knows who to look for, but doesn't make an appointment, the front desk should call to ask and inform the relevant information.

I don't know if it is convenient to receive colleagues or leaders to visit, xxx of xxx unit. In the case of inconvenient reception, out of courtesy and convenience for visitors, we should politely refuse and see them off in time. "I'm sorry, the person you are looking for is not in now. Do you need to convey your message? I will inform him in time when he comes back. "

2.3.2 If the reception is agreed, the level of visitors shall be appropriately graded. Effectively guide guests not to leave their jobs to relevant departments.

2.3.3 If the person you are looking for is busy, you can ask him to wait for a moment and guide the visitors to sit down and pour water with standardized gesture etiquette and tea service etiquette. If you wait for a long time and the person the visitor is looking for is still busy, take care of the visitor and explain to him. Don't leave it there.

2.4 Anyone who receives effective complaints will be punished and fined as appropriate.

3. Others

3. 1 Take the initiative to follow up and say hello to the company leaders.

3.2 Actively communicate and coordinate the relationship between departments and report the work beyond the scope of authority in time. 3.3 Manage the front desk equipment. If the equipment is abnormal, it should be reported to the relevant personnel in time and handled in time.

3.4 Keep the front desk clean. Documents should be sorted and kept clean and tidy in the reception area.

4. The company's front desk appearance specification

Smiling and maintaining a cheerful attitude are conducive to creating a harmonious working atmosphere; Keeping the body clean and hygienic is not only the need of health, but also the performance of civilization, which is conducive to communication with people; Comb your hair neatly and keep your face clean; Keep your lips moist and your breath fresh; Clean hands and neatly manicured nails; Don't wear bright nail polish; You can use fresh and elegant perfume.

5. Front Desk Code of Conduct

5. 1 behave in a civilized and generous manner, and pay attention to sitting and standing.

5.2 No slapstick and loud noise during working hours.

5.3 Pay attention to civilized office and prohibit online chatting.

5.4 Strictly abide by the office rules and regulations.

Work rules of company employees

Administrative category

★ 1 Company's management of various seals (two official seals: one is a backup seal, the other is a legal person seal, a department seal and a contract seal, and the contract seal is frequently used (1).

2. The circulation of foreign documents (such as Xiaoshan Economic Development Zone documents, etc.). )

3. The production and entry of the red-headed documents of the company, the review and circulation by the vice president, and the official seal instructed by General Manager Xia and distributed to all departments. 4. Do a good job in the handover registration of important materials, and register the "Data Handover Sheet". 5. Answer internal and external calls of the company.

6. Plan, organize and arrange the company's various festivals and cultural construction activities, sort them out later, write press releases and collect photos. 7. Cooperate with daily office work such as company standard implementation and AISC certification.

1 Do a good job in the procurement, collection, monthly expense settlement and statistics of all kinds of daily office supplies. 2. Do a good job in the statistics of all kinds of gift purchase and warehousing settlement of the company.

3. Make contact stubs of the company's printed business cards (envelopes, letter labels, information kits and various documents). Engraving records of various chapters of the company.

5. Statistical review and processing of the company's annual virtual network business, management of the company's color ring back tones, approval and statistics of the address book.

6. Apply for telephone subsidy statistics of employees of the company.

7 Company's quarterly welfare distribution, procurement work, holiday welfare distribution and summer supplies procurement distribution.

8. Sign an agreement with the hotel and make preparations for receiving visitors (including fruit accommodation, dining projector, conference room, accommodation, dining seats, signing gifts, etc.). )

9. In addition to air ticket booking, statistics and visa processing for business personnel, 10 Company records and issues external faxes.

1 1 Express delivery management and settlement by all departments of the company every month.

12 comprador paper procurement for the maintenance of printers, photocopiers and other consumables in the company and various factories; 13 approval, declaration and settlement of housing subsidies for employees in two factories of the company; 14 drafting and issuing of company notice; 15 drafting and inputting company documents.

16 Subscriptions to the company's newspapers and magazines need to be distributed to designated departments by the security department 17 Monthly statement of various office expenses of various departments of the company 18 Company voucher lending management.

19 Cooperate with the bidding work of business departments; 20 department personnel monthly attendance; 2 1 key management of each office.

Handling of 22 passenger meal tickets, collection and registration of office bulk tea and cigarettes, 23 duplicate drawings, contact sheets and 24 bus passes.

25 employee resignation procedures (withdrawal from dormitory, deduction of water and electricity fees, withdrawal from OA) The supervision of temporary residence permits for company employees and the filing management of temporary residence permits for outsourcing employees' meal card machines.

27. Preparation of letter of introduction and power of attorney. Prepare various application forms

29. Each department on duty to carry out the arrangement to 30. Supervise the arrangement of greening and cleaning work of the company.

3 1 Temporary or blind spot arrangements of other companies

Dormitory class

1 Go through the check-in formalities for new employees (copy of ID card, stub of employee housing arrangement form, turnkey deposit in 50 yuan).

2. The supervisor shall go through the check-in formalities.

3. Settle the utilities of all kinds of personnel in the company and submit them to the Finance Department.

4. Purchase the items needed for employees' check-in, and count the property of employees' dormitory.

Canteen class

1 settle the salary of canteen staff (from supervised dining, small restaurant dining, etc. )

2. Check and classify the meal expenses of employees every month; 3. Supervise the canteen to cooperate with other work in the canteen.

Automobile category

1 Do the year-end settlement of driver's salary accounting and maintenance fee every month, and make the monthly fuel card recharge list.

2. Do a good job of storing gasoline and diesel oil every month.