Prepare before dialing.
Telephone job hunting is not just a phone call. If you want to sell yourself by telephone, you must tell the employer who doesn't remember you that you are tempted. If you want to hire someone else, you can't be prepared without hard work. These preparations usually include:
Clear goals. Don't pick up the phone as soon as you see the job advertisement. This behavior is too reckless and risky. First of all, you have to make a phone call to determine which position you want to apply for. This is the full name of the position. What is this? Many people didn't notice this, and as a result, the phone began to make mistakes: when asked what position he applied for, he couldn't answer. Wrong answers are just as bad. All these situations will show that this person is not careful enough, and what's more, he is not sincere enough to apply for the job. At present, there are all kinds of employer positions in the society, and their names vary widely. In this case, we should respect the employer's use of job titles, such as "human resources Commissioner", and should not become "personnel Commissioner" or "personnel clerk" because we are self-righteous. It is not advisable to find another way in this respect, which deserves attention.
In addition, don't be naive to think that a phone call can convince the other party to decide to hire you. The direct purpose of calling is to give the recruiting unit a preliminary impression, so as to smoothly enter the following application link. The way can be to introduce yourself, sell yourself, ask about recruitment requirements and arrangements, get to know the position in depth, or make an appointment for an interview ... in short, the purpose should be clear. Strong purpose, can take the initiative when speaking, and ask the other party what they want to know or put forward their own requirements at an appropriate time.
Know yourself. Know yourself and know yourself, and you will win every battle. Before you speak, you must be familiar with yourself and know your abilities and activities. For a recent resume, the content should be familiar. For example, if you apply for an editorial job, the other party may ask you about your writing ability. If you have won a written award, you should remember when, in what scope, about what kind of competition, what award you won, what theme you participated in, and so on. It's hard to say how much interest the other person will have in you this time, what questions the other person will ask and how specific these questions are, so you should have a thorough understanding of yourself before preparing for the telephone job search. You can also be prepared for questions that the other party may ask.
Collect information about employers. It is necessary to collect relevant information of the employer as comprehensively as possible, including full name, nature, scale, history, business scope, affiliation, well-known products and even detailed information of unit leaders. The more you know, the more you can take the initiative, and when you talk about your understanding of the company, it is easy to arouse the intimacy and recognition of the other party, and at the same time show the sincerity of applying for the company to the other party, and the chances of success will be greatly increased. Therefore, please don't waste this time before you decide to call. Take some time to get to know your employer, and you will find it worthwhile.
Prepare for the dialogue. This is the top priority of telephone job preparation. If there is silence on the phone after chatting with the other person or asking a few questions, or self-introduction can't arouse the interest of the other person and ask one question after another, then this kind of telephone job search may be in danger of failure. So you should prepare the conversation according to the purpose of calling, impress the other party with your own language in the shortest time, and arouse the other party's interest in you.
The preparation of the conversation should be comprehensive, targeted and concise. Comprehensive means to list the problems at one time and try to avoid calling again to ask about the unfinished items left over from the last call. Fully respect the time of the recruiter, and repeated telephone interruptions are not a happy thing.
Targeting means that you should prepare according to the application intention, introduce yourself according to the recruitment requirements of the employer and combined with your own characteristics, so that your advantages are very close to or meet the recruitment requirements, and emphasize that you are the most suitable job seeker for this position.
To be concise is to be concise in self-promotion, not wordy, so as not to make the other party feel bored or even disgusted. In addition, when preparing for the conversation, we should also consider the feelings of the other party and let the conversation take place in an interactive form. Don't make a phone call alone, the other end seems to be listening and yawning. Timely and appropriate questioning can strengthen the attention of the other party and truly achieve the purpose of communication. But we should also grasp the question of "degree" when asking questions. Too many questions will make the other person feel impatient.
It is worth noting that the focus of conversation preparation should be opening remarks-that is, self-introduction. Self-introduction should be focused and structured. Emphasize the advantages, but don't cry roast meat. Disadvantages can be omitted. Emphasize your own outstanding points, and you can do this job better than others. Don't introduce yourself too long, half a minute is enough.
The following example is a good self-introduction and can be used for reference.
Hello, teacher Zhang, my name is XXX, and I am a fresh graduate of XXX University of Political Science and Law. I heard that our unit is recruiting law graduates. As it happens, my major is my counterpart, my academic performance is good, and I have had internship experience in XXX law firm, so I am familiar with this job. I wonder if you can consider my situation?
Pens and notebooks are necessary. Whether you are applying for a job by phone or answering an interview call, make sure you have a pen and a special notebook at hand and beside the phone when talking. As the saying goes, a good memory is better than bad writing. You may need to record relevant information at any time, such as the time, place and contact person of the next meeting. Notebooks should be specially used to record information related to job hunting. You can't put some Mao Zedong Thought here and some diaries there, which would be a mess. In addition, the notebook should also record the time schedule of recent applications and other activities, so as to avoid conflicts with your original important arrangements when proposing the time of the next meeting.
Pay attention to telephone etiquette
(1) Choose the right visit opportunity. Just starting work in the morning and getting ready to leave work in the afternoon is usually the busiest time for the company. You must pay attention to avoid these two time periods when applying for a job by telephone. In addition, many people have the habit of taking a lunch break at noon, so they can't call others during lunch break. So the best time to make a phone call should be 9: 00 a.m. 1 1 p.m. and 2: 00 p.m. to 4: 00 p.m. Generally speaking, it is most appropriate to call in the morning. Because most people are in good spirits and relaxed in the morning, their mental state is relatively poor after a hard day in the afternoon. Although you call at the right time, you should say hello politely before making a formal call, for example, "I have a few questions to ask." Is it convenient for you now? " Or "I want to apply for a position in your company. Are you free now? " So as not to interfere with each other's work and leave a bad impression on each other.
(2) Try to call the other party's office. Don't call any number other than the office phone unless you have to. If you call the other party's mobile phone, on the one hand, it will waste the other party's phone bill. In many places, the current mobile communication mode is still two-way charging. If the other party's telephone company does not reimburse it, it is tantamount to letting the other party work at home with private money, which is naturally not a pleasant thing. On the other hand, if the other person is not in the office, you can't help calling the other person's mobile phone. In addition, in general, please don't call the other party's home phone. Home is not a workplace, and many people hate office calls to their own homes. Some people usually don't want others in their work relationship to know their personal phone number at all. Graduates should pay special attention to this when applying for a job.
(3) Try to use the fixed telephone. Although the call quality of mobile phones is constantly improving, we must admit that the fixed telephone is still the best way to communicate. When using mobile phones to communicate, there will still be bad signals. If the other person tries to express the same topic to you repeatedly but fails because of unclear title, it is easy to arouse the other person's disgust. Therefore, when using the telephone to apply for a job, try to use the fixed telephone. If you have to contact the outside world, you'd better use a public telephone; If there is no public telephone, it is best to call a place with strong mobile communication signal. In short, we should try our best to avoid the unpleasantness that may be caused by the way of talking.
(4) Pay attention to the call environment. Try to choose a quiet place and don't make phone calls in crowded and noisy places. Not suitable for roadside, not suitable for restaurant, not suitable for bus. It's easy to get anxious if you can't hear each other clearly. If noise is unavoidable, please choose another time.
(5) Call calmly. Don't be nervous when you call, the work phone is just a phone call. Pay attention to control your pronunciation, speed and intonation, and express your meaning completely and clearly. Avoid stuttering and incoherent speech caused by nervousness, and maintain a medium and fast speech speed and a slightly higher tone than usual. A relaxed tone can convey self-confidence, and a warm voice can reflect the desire for a new job and the sincerity of job hunting.
(6) Make a phone call with courtesy. Politeness is the traditional virtue of the Chinese nation, and profound knowledge is the basic quality of college students. Job phone can reflect the quality of job seekers from one side, so graduates must pay attention to civilized and polite expressions when talking. Mainly should pay attention to the following aspects.
The first is the address of the other party. Men can be called "sir" and women can be called "lady" (don't call "miss" rashly). If you are applying for a job in a state-owned enterprise or institution, you can also be called "Comrade", but only if you don't directly address the other party (for example, if the phone has just been connected, you can ask "Is Comrade XXX there?" )。 For college graduates, the best address is to call each other "teachers", such as "Teacher Zhang" and "Teacher Zhou". The "teacher" here is a broad sense, not a teacher in a school. When you don't know the identity of the other party in the first call, it is very appropriate to call the other party "teacher". The other party can be male or female, old or young, Xian Yi. Of course, when you know each other's location, it is better to address each other's location, such as "Director Li" and "Director Huang", which can get very good results. It is especially important to note that no matter how old the other party is, you can't call him by his first name, and you must not call him by his first name unless the other party asks him again and again.
Second, be modest. Beware of arrogance and rashness, and pretend to be the master. When you make a job call, you should introduce yourself briefly first. Don't ask, "What company do you have here?" "Where is your company?" "How much is the salary?" Do you want to solve the account? "Wait, this will leave a bad impression on employers. After introducing yourself, you should be modest and prudent, show your due consultation attitude and sincerity, and not just say "am I okay?" "My condition? Not bad, huh? "The result is naturally that the employer is very disgusted.
Be good at using "you" more often and "I" more carefully during the call. A seemingly ordinary and casual word "you" will make the other person very useful, so you might as well use it more. Be careful not to say the word "you" too heavy and too long, so as not to leave a greasy bad impression on the other party. Another problem that needs attention is to use the word "I" carefully. Even if it is not intentional, repeating the word "I" continuously will make people feel that you are emphasizing yourself, which will give people an uncomfortable feeling. Don't use "I" more, and your advantages don't have to be explained by the sentence "How do I?". For example, "I'm from China Renmin University. I graduated from China Renmin University with a bachelor's degree in law, which is much better than the expression "I" ... I ... "。
(7) pay attention to control time. Recruiters are usually busy, so pay attention to control the talk time when talking. This is also one of the manifestations that can reflect a person's efficient work efficiency. Try to solve all the problems in the shortest time without taking up more time of the other party. Don't nag, nag and procrastinate. After talking for a long time, the other party doesn't understand what you are saying, which will make people bored. Welcome to express clearly and to the point.
(8) Pay attention to each other's reaction. You don't know what the other person is doing when you make a phone call, but no matter what the other person is doing, a sudden phone call will never be pleasant. After learning your intention, the other party may show enthusiasm, indifference, laziness or even indifference. But remember, as long as the other party doesn't hang up, there is still a chance. We should decide what to say next according to each other's different reactions. Don't always assume that the other person is warm and polite, and all kinds of people will have high quality, low quality, good temper and bad temper, but no matter what kind of person is on the other end of the phone, you should keep the quality and courtesy you deserve. Only in this way can we make a good impression and the next thing can go smoothly.
(9) I didn't hear the question clearly. I didn't catch the question. Ask the other person to repeat it politely. You can use the poor signal of your mobile phone or long-distance phone as an excuse for not hearing clearly the first time. Remember, it is correct to remind or ask the other person to speak more clearly. If necessary, you can also ask the other party to repeat what you just said in other ways. Meanwhile, I sincerely apologize.
(10) Thank you. No matter whether this call is pleasant or not, you should sincerely thank others. Even if the other person is extremely impatient after answering the phone and even wants to say "goodbye" to you, you should show your due generosity and say "thank you" politely. Sometimes even if the job search is unsuccessful, the recruiter and the applicant can become friends. If there is no chance this time, it doesn't matter. He will consider you first when recruiting next time.
(1 1) Wait for the other party to hang up. This is a matter of detail. After the call is over, wait for the other party to hang up, and then you can hang up; Don't bang off the phone as soon as you're finished. This is very impolite. Seeing the real details, recruiters often pay attention to the details, while candidates often ignore the details, which is also the reason why the recruitment results are often unexpected.