Summary refers to the review, inspection, analysis and evaluation carried out by social groups, business units and individuals after a certain period, a certain project or certain work has come to an end or has been completed. The following is a summary of the supervisor's personal work that I compiled. I hope it can be provided for everyone's reference and reference.

Supervisor’s personal work summary 1

The busy 20__ year is about to pass. Looking back on the work over the past year, I feel deeply. Over the past year, with the care and support of leaders at all levels of the company and the active efforts and cooperation of all staff in the service center, I have gradually matured in discovery, solution, and summary, and have achieved certain results.

1. Improve service quality and standardize housekeeping services.

Since the launch of "one-to-one butler service" in March 2009, no matter what problems are encountered in daily work, we can do all the work without shirk and take responsibility to the end. Regardless of whether matters belong to this position, we must track and implement them to ensure the continuity of all the company's work, so that the work can be carried out in a healthy state, which greatly improves our work efficiency and service quality. According to record statistics, while implementing “one-to-one butler service”, employees also participated in various trainings organized by the company. The training mainly focuses on the "Service Standards for Customer Ambassadors", "Service Standards for Handover Reception Personnel", "Deportment and Etiquette", "Conversation Etiquette", "Guest Sending Etiquette", "Answering Etiquette", "Behavior", etc. After the training, on-site simulations and daily inspections were conducted for assessment, such as "smile, greeting, standardization", etc. We rewarded and punished me based on my usual performance until the end of the month, which greatly improved my service level and was recognized by the owners.

2. Standardize service processes and move toward professionalization of property management.

With the promulgation and implementation of the new "Property Management Regulations" and the increasing improvement of other relevant laws and regulations, people have higher and higher requirements for property management companies. Property management is no longer content with the status quo of being on the fringe, but is moving in the direction of professionalization, procedure and standardization. In the daily management of the community, we strictly control and strengthen inspections. If we find illegal operations and decorations in the community, we will persuade them in good faith from the perspective of management services, stop them in a timely manner, give reasonable suggestions, and communicate with the relevant departments of the company. , and formulated corresponding rectification measures, such as building Buddhist temples privately and building sunrooms on terraces, etc. Once discovered, we immediately issued a rectification notice and ordered them to rectify immediately.

3. Strengthen training and improve professional standards.

Professional knowledge is very important for property managers. Lack of experience in practice. The market environment is gradually taking shape, and it will take a long time to get on the right track. These objective conditions determine that we practitioners need to continue to learn. Learning the laws, regulations and trends of the industry is very beneficial to doing our work well.

Customer service is the department that has the most direct and frequent dealings with owners. The quality of employees represents the image of the company. Therefore, the company has been continuously improving employee training and improving our overall service level. The main purpose of our training is The contents include:

(1) Provide etiquette training and standardize appearance.

A good image gives people a pleasing feeling. Property management is first and foremost a service industry. When receiving visits from owners, we must be warm and considerate, serve with a smile, and have a kind attitude, so that even if the owners are emotional, Come, our attentive service will also make it less so, so that we can help the owners solve this problem. The front desk service staff must stand and serve. Whether they are company leaders or owners, they must say "hello" when they meet. This not only enhances the image of customer service, but also enhances the image of the entire property company to a certain extent, and highlights the role of the property company. Nature of service.

(2) Provide professional knowledge training and improve professional skills.

In addition to etiquette training, professional knowledge training is important. The company also provides regular training to employees in this area. It mainly combines the "Suzhou Residential Area Property Management Regulations", "Suzhou Industrial Park Residential Property Management Measures", "Residential Interior Decoration Management Measures" and other laws and regulations, and learns relevant legal knowledge to legally solve the problems encountered in practice. Question, clearly understand that property management is not guaranteed forever, nor is the property management company responsible for everything after paying the property management fee. The company also used some classic cases for everyone to discuss, analyze, and learn together, how much responsibility does the property management company bear in the event of a dispute? responsibilities, etc. They all require us to continue learning and accumulating experience at work.

20__ will be a brand new year. As our service quality continues to improve and the number of owners staying in the community increases, the property will move towards higher and stronger goals, and all customer service staff will also We will continue to maintain a high enthusiasm for work, welcome the new year with a fuller spirit, and work together to write a new and glorious page for our Yiting Service Center of Vanke Property Company!

20_ Our work plan for _ year is:

1. Follow up on the situation reported by the owners in the _ year satisfaction survey in order to improve the _ year occupancy rate.

2. Continue to standardize various work processes and conscientiously implement the job responsibilities of each position.

3. Promote the "Service Standards for Customer Ambassadors", "Service Standards for Handover Reception Personnel", "Appearance", "Conversation Etiquette", "Send Off Etiquette", "Answer Etiquette", "Behavior" 》, improve staff quality and service level.

4. Fully cooperate with various departments to complete the housing delivery work.

5. Do your best to carry out renovation inspections, reasonably arrange inspections by relevant personnel, and ensure timely discovery and timely handling.

Supervisor’s personal work summary 2

In the blink of an eye, 20__ has passed in our busy work. Looking back at the Customer Service Department of the Property Company in 20xx, it can be said to be a year of further development and a year of continuous improvement and improvement of various management functions. Among them, the property customer service department has received the care and support of the company leaders, and also received strong assistance from other departments. After the hard work of all customer service staff over the past year, the work of the customer service department has made great progress compared with the previous year. In order to make progress, various work systems have been continuously improved and implemented, and the service concept of "Business and Customer First" has been deeply ingrained in the minds of every customer service staff. Looking back on the customer service work over the past year, there are gains and losses. The customer service work over the past year is now summarized as follows:

1. Deepen the implementation of the company's rules and regulations and the customer service department's systems

The rules and regulations initially improved in 20_ On the basis of 20_, the focus in 20_ is to deepen the implementation. To this end, the customer service department will deepen its understanding and understanding of property management based on the company's development status. At the same time, with the promulgation and improvement of some laws and regulations in the property management industry, the customer service department also timely adjusted the relevant systems of customer service work in order to better adapt to the new situation.

2. Integrate theory with practice and actively carry out training for customer service personnel

Use the regular meeting time of the customer service department every Friday to strengthen the training of personnel in this department. The training work is based on the actual problems encountered in the work during the week, so as to achieve the combination of theory and practice, so that each customer service staff has a deeper understanding of the "service concept".

3. Handling of daily repair reports

According to the workload statistics every weekend, "daily reception" of various forms of repair reports reaches more than ten times. Actively dispatch workers according to the content of the repair report, and strive to solve the problem in the shortest possible time. At the same time, follow-up visits will be made in a timely manner based on the completion status of the repair report.

4. Collection of property fees in _ district

According to the charging indicators issued by the company at the beginning of the year, the collection of property fees in _ and _ districts was actively carried out. Finally, with the support of the property manager, secretary and other departments, the charging quota issued by the company was completed.

5. Collection of energy fees

While completing the quarterly household water meter reading and charging work in _ District as scheduled, we also completed a new task assigned by the company - the first time in _ District Household water meter reading and charging work.

6. Recruitment of low-end merchants in _ District

Formulated a leasing plan for low-end merchants, and successfully introduced the "supermarket and drug store" project in the second half of the year.

7. Resumption work of some buildings

In _ month, the resumption work of _# and _# was completed; at the same time, some relocation buildings in _ district were completed (_ #——Units 1 and 2) building repossession work.

8. "Sentiment for the Yushu Earthquake in Qinghai" organized a fund-raising activity

After learning about the earthquake in Yushu, Qinghai, the leaders of the property management company immediately decided to conduct a fund-raising activity in the community to "for "People in the disaster area contribute their love" fund-raising activity, this task is completed by the customer service department. After receiving the instructions, all the staff of the customer service department actively contributed ideas and suggestions, and finally successfully completed the fundraising event.

9. Decoration and arrangement work in the park during holidays

Actively complete the decoration and arrangement work in the park during various holidays. This year, the company has increased its focus on Christmas (which has attracted much attention from young people). During the holidays, the park was decorated and decorated, and Christmas trees and various decorations were purchased at the gate of the community and in the lobby of the district.

10. Owners’ Forum

On the eve of the Spring Festival, the annual owners’ forum was organized. The invited owners spoke actively at the meeting, fully affirmed the service work of the property management company and put forward reasonable suggestions.

In short, based on the work in 20__, we are full of confidence and hope in 20__. In the new year, we firmly believe that as long as we work diligently, work hard, actively explore, and have the courage to forge ahead, We will definitely be able to complete various work indicators issued by the company with "excellent efforts".

Supervisor’s personal work summary 3

Unconsciously, a year has passed by. As the director of the customer service department of ___ company, I have been very busy at work over the past year, and I have even forgotten that time is passing by. Now, the New Year's bell rings again, and I wake up, 20__ is already over.

Reflection This year, as a worker and a manager, I have been actively strengthening my own training at work, and at the same time strengthening the management of my subordinates.

While improving its own business capabilities, it also established an excellent customer service team. The company has achieved very good results on the road ahead in 20__.

Now, 20__, which was full of hard work and struggle of __ people, has ended. Looking back on my work as a supervisor, I have made both losses and gains in this year's work. Here I make the following summary of my work situation:

1. Strengthen self-reflection and ideological mentality

As a manager, I know the importance of myself. My abilities and behaviors at work do not only represent me. My choices will have a great impact on the efforts of my team and employees. In order to strengthen one's role as a role model at work. During this year's work, I have always insisted on doing my own summary and reflection, and timely understanding of my own problems. In addition, he also actively improves himself so that he can maintain his learning and advanced nature at work.

In addition, thoughts and attitudes are also the focus of the work. Customer service is a service position. For this reason, it is extremely important to maintain service thoughts and attitudes! I have always attached great importance to ideological requirements in team management. At work, not only does everyone try to maintain attitude and ideological consistency at work through training and management, but they can also adjust themselves and the team in a timely manner to keep up with the company's development route. A positive approach will play the role of a customer service supervisor.

2. Work situation

In the past year of work, I strictly followed the company's development plan and direction, and conscientiously led the company's customer service team to complete their own work and tasks , in the work, there have been many improvements and many problems have been encountered. But in terms of my own tasks, I have been actively responding to them, guiding customer service employees to actively update themselves, and seriously handle customer service work and business.

3. Reflection on work

Looking back on the situation over the past year, we have indeed worked very hard and fought very hard. But there are still many things that are not in place in my personal work. And, review the team's situation and performance during the year. In fact, there are still many areas that can be strengthened and optimized! But I failed to make adjustments in time. I'm very ashamed of this.

But in general, the situation in recent years has been relatively good. I will also seriously keep this experience in mind and work hard to complete the work tasks for the next year.

Supervisor’s Personal Work Summary 4

Over the past year, under the correct leadership of the company leaders and the support of various departments, and through the joint efforts of all members of our Finance Department, we have successfully completed Completed various tasks assigned by leaders. As the director of the Finance Department, my job purpose is to organize all the company's financial personnel to conscientiously implement national financial regulations and policies, organize daily financial accounting and financial supervision, and complete various financial indicators and tasks assigned by the company on time. I would like to give a brief summary of my work over the past year as follows:

1. Political Performance

Through the educational activities to maintain the advanced nature of Communist Party members, I have gained a deeper understanding To maintain the advanced nature of Communist Party members is to effectively unify the thoughts and actions of the majority of party members with the decisions and requirements of the Central Committee, truly make new progress in solving practical problems, and strive to make the effectiveness of this advanced nature education activity long-term. Play a role, continue to do better in all aspects of reform, development, and stability. Always remind yourself to continuously strengthen your self-cultivation, actively participate in various activities organized by the party branch and various political studies, and strictly demand yourself with important ideas everywhere, Maintain the advanced model and leading role of a party member and fully complete the tasks assigned by the leadership with practical actions.

2. Work over the past year

(1) Organize accounting and supervision, and complete various tasks assigned by the company

1. Complete the company’s work on time Daily financial accounting work should reflect financial information in a timely, comprehensive, accurate and true manner. When handling various expense reimbursements, explain and understand more, and strictly abide by relevant financial laws and regulations and company regulations and approval authority. In the financial accounting work, every financial personnel performs their duties conscientiously, handles every business seriously, and issues various accounting statements accurately.

2. Pay close attention to the timely return of funds, including electricity bill recovery in the main business. Supervise each power supply station to arrive at the company on time to settle the electricity bill every month, prepare an electricity bill recovery assessment form in a timely manner, and keep abreast of the electricity bill recovery situation of each station at any time. , Provide leaders with true and accurate financial information in a timely manner. As of December 31, 20__, the electricity bill recovery rate of each power supply station reached 100%. As of the assessment date, the entire electricity bill recovery rate reached 100%.

3. In terms of capital operation: This year's capital operation is relatively tight. Unlike previous years, the company first divides into urgent and then slow according to the company's monthly capital plan. In addition to paying the power station's electricity bills every month, the employees' needs must also be considered. Vital interests, not only pay wages on time, pay pensions, medical insurance, and provident funds on time, but also take into account national taxes, file various tax statements on time every month, and pay all taxes on time and in full, so as to reasonably avoid tax burdens. This year the tax department did not receive a penny in tax deferred and late payment fees from our company. In previous years, the tax department collected tens of thousands of yuan in tax deferred and late payment fees from our company every year. They have done their best to reduce unnecessary losses for the company. My own efforts!

4. Due to historical reasons, our company borrowed __ million yuan and __ million yuan from the Majingao Power Station and Huangtuxi Power Station respectively. This was completely an act of administrative intervention before the restructuring. As a result, our company suffered certain economic losses. In order to safeguard the company's rights and interests, the financial staff worked actively and deducted part of the electricity charges from the on-grid electricity charges of the two power stations every month as repayment of our company's arrears interest. The annual interest collection was __ million yuan, which created certain benefits for the company. In short, despite the extremely tight funds this year, the company has not borrowed new loans and has not defaulted on expenses for the year. We have done a certain amount of work.

5. As a new declaration method, electronic tax declaration is characterized by its high efficiency and speed. In 20__, in order to complete the promotion and application of the electronic tax declaration and payment system of local tax and national tax systems, the declaration will be fully realized. Regarding the electronic and networked tax payment methods, our Finance Department started from the strategic perspective of the company's development, unified our thinking, carefully organized, and steadily promoted it, which effectively solved the data collection problem in our company's traditional declaration method and saved manpower and material resources. Nowadays, our company's tax handlers only need to click the computer mouse to complete the tax declaration every month. The implementation of electronic declaration has also greatly improved the quality and efficiency of our company's financial work, ensuring the safety, timeliness and accuracy of declaration materials, ensuring Taxes are paid into the treasury on time.

(2) Strengthen the management of financial personnel and improve the professional quality of financial personnel.

In order to improve the company's various internal management systems, standardize the accounting work order, and continuously improve the professional quality of accounting personnel, our Finance Department successively issued the "Delegated Accounting Management Measures" and "Central Power Supply Station" at the beginning of 20__ Measures for the Management of Cashiers, "100-Point Assessment System for Accounting Personnel", "Regular Accounting Meeting System" and other methods and systems have refined the management efforts, and also organized financial personnel to participate in the continuing re-education for accounting personnel organized by the Finance Bureau and study seriously Understand the "Basic Accounting Work Standards" and relevant tax legal knowledge; hold regular accounting meetings to listen to reports on the work of assigned accountants in the unit, exchange financial work experience, discuss financial accounting knowledge, support assigned accountants in exercising their powers in accordance with the law, and guide and encourage them to be dedicated. Loving one's job, adhering to principles and being honest and honest have fundamentally strengthened the basic work, standardized accounting, improved the level of grasping policies, enhanced the team's ability to learn and innovate, and gradually improved the overall level of our company's financial management.

(3) Strengthen financial inspection and internal control supervision and management

In order to further standardize the financial behavior of the power supply station and promote the disclosure of general affairs and sunshine financial management, in September 20__, the company issued "Measures for the Management of Financial Revenue and Expenditure of Power Supply Stations", the responsibility for supervision and management falls on our Finance Department. In order to implement the company's "Management Measures", the Finance Department, with the cooperation of the company's discipline inspection department, monitors the financial affairs of each power supply station. Conduct a comprehensive inspection, including: financial revenue and expenditure, expenses, wage distribution, material procurement, production and operation, electricity price policy, charging standards, rural electricity receipts and other aspects related to the stable development of the power supply station. Through the work, we have fundamentally standardized The financial behavior of each power supply station has prevented the occurrence of violations of financial disciplines.

3. Have the ideological quality of love and dedication

Financial work is like annual rings. The end of one year's work means the restart of the next year's work. I like my job. Although it is complicated, trivial, and not too novel, as the lifeblood of the company's normal operation, I deeply feel the value of my position, so I never care about personal losses, but work hard without complaint. , fulfill their duties and responsibilities, and their hard work and dedication over the years have been recognized by leaders and comrades.

Various financial tasks have achieved gratifying results and have been recognized by leaders and superior departments. In 20__, our company was also rated as an advanced financial unit by the Municipal Electric Power Group Co., Ltd. This is in line with the efforts of the financial department. Work is inseparable. However, while seeing the results, I also saw the shortcomings, which still need to be improved in future work. Reviewing and examining my own problems, I think the main reason is that the awareness of pioneering and innovation is not enough, and further improvement is needed. strengthen.

In my future work, I will never live up to the trust and expectations of the company leaders. I must strive to achieve the following two points:

1. Study hard and improve your quality. Pioneering and innovative, contribute to the company's economic development, further strengthen various theoretical studies, improve theoretical levels, conscientiously master computers to adapt to the requirements of informatization development, and strive to be an excellent financial personnel.

2. Strict requirements, integrity and self-discipline, and shape the image of the company's senior executives.

Supervisor’s personal work summary 5

Time flies, 20__ will soon pass. Looking back on the past year, I can’t help but feel a lot of emotions... Time flies, and it flies in the blink of an eye. Another year will pass. Looking back, although there are no spectacular results, it can be regarded as an extraordinary test and temper.

As __ Company, a subsidiary of __ Group, the Finance Department is one of the key departments of __ Company. The requirements for internal financial management level should be continuously improved, and externally, it should deal with taxation, auditing and finance, etc. Various inspections of the agency, understanding of tax policies and their rational application. During this year, all the employees of the Finance Department worked hard and worked together to carry out all the tasks. The comprehensive work capabilities of the Finance Department have taken another step forward compared to 20__. Looking back on the past year, under the correct leadership of the company's leaders and department managers, our work focused on the company's business policy, purpose and efficiency goals, working closely around the key points, and keeping up with the company's various work deployments. Performed due responsibilities in accounting and management. In order to sum up experience, carry forward achievements, and overcome shortcomings, the work in 20__ is now briefly reviewed and summarized as follows. This year’s work can be divided into the following three aspects:

1. Financial accounting and management work

1. As a grassroots manager, I fully realize that I am not only a manager, but also a manager. An executor. If you want to lead a team well, in addition to being familiar with the business, you also need to be responsible for specific work and business. You must first lead by example, so as to ensure that everyone can take the initiative to take on the work when the staff is tight.

2. Supervise and review the income and costs of branches and business points according to the company's requirements, and formulate corresponding financial systems. Unify the accounting caliber. In daily work, communicate in a timely manner, keep close contact and pay attention to provide some guiding opinions on their work, and establish a good cooperative relationship with the accounting departments of various branches and business points.

3. Correctly calculate business taxes and personal income taxes, pay taxes in a timely and full amount, actively cooperate with the tax department in using new tax declaration software, promptly discover and correct problems that violate tax regulations, and maintain compliance with tax regulations. Communicate and contact the tax department to obtain their support and guidance.

4. In addition to intense work, strengthen team building and build a team with comprehensive business and high enthusiasm for work. As a manager, we should fully "observe the strengths of people, employ the strengths of people, gather the strengths of people, and display the strengths of people" for subordinates, and give full play to their subjective initiative and work enthusiasm. Improve the overall quality of the team and establish a new image of the department as pioneering, innovative, pragmatic and efficient.

2. Management of expenses and costs

1. Detailed management of costs and expenses on the original basis, strengthened project management of transportation expenses, and calculated each vehicle in categories The actual cost items consumed truly reflect the current transportation cost of each vehicle. Provide a reference basis for performance management of transport vehicles.

2. Standardize the accounting management of inventory materials, strictly control the reasonable reserve of material inventory, and reduce capital occupation. A material requisition system has been established, which has changed the original vague cost that was amortized to a certain department for accounting from the date of purchase, regardless of whether it is needed, which department uses it, or the quantity purchased.

3. Basic accounting work

1. Prepare various types of financial statements required by the company and group companies within the prescribed time, and declare various taxes in a timely manner. Actively cooperate with relevant personnel in the mid-year audit, year-end pre-review and financial and tax inspections of the group company.

2. Conscientiously implement the "Accounting Law", further strengthen the guidance of financial personnel on basic financial work, standardize the preparation of accounting vouchers, strictly review the rationality of original vouchers, strengthen the management of accounting files, etc. . All costs and expenses are collected and classified by department and project, and the same expenses will be apportioned and carried forward at the end of the month to reflect departmental benefits.

3. This is the first time that the national financial department has assessed the financial grade of __ Company. We were suddenly inspected without any preliminary preparation, but the __ District Finance Bureau still affirmed the basic financial management work of __ Company. The financial grade score given to __ company is also the highest score ever given by the evaluation team to a company.

I have been working in finance for more than 20 years and have written nearly 20 year-end summaries. It is said that each of us who pursues progress will inevitably take stock of ourselves at the end of the year. This is also a kind of encouragement to myself.

The new year means a new starting point, new opportunities, and new challenges. We are determined to continue our efforts and reach higher levels. In 20__, we will march towards refined financial management. Refined financial management requires "ensuring smooth flow of working capital", "ensuring investment benefits", "optimizing financial management methods", etc. In this way, it is enough to refine the company's financial management. Make it fine. It is necessary to start with "details" and be meticulous, and establish a corresponding set of cost collections for each specific business of each position and department. It also extends the reach of financial management to all business areas of the company, expands financial management and service functions through the exercise of financial supervision functions, realizes "zero" dead ends in financial management, and taps the potential value of financial activities.

Although refined financial management is an extremely complicated matter, in fact, as the saying goes, "Difficult things begin with simplicity, and great things begin with details."

Financial staff is also a good position in the company, because the company is based on finance. I know my own affairs, and I also know that I will still do it in my future work. Good at this job.

If the company's financial work is done well, then other things will not be a problem. Only if there are problems in the financial department, then the company's development will have bigger problems. I know that in this way, I will do a good job in this one that belongs to me. An ordinary but important position!

Five 2021 related articles for supervisor’s personal work summary:

★ General version of supervisor’s personal year-end work summary sample template 2021

★ Personal year-end work summary of corporate managers in 2021

★ 5 short personal work summary reports for employees in 2021

★ Personal year-end work summary of office directors in 2021

★ 10 personal year-end work summary and plans for 2021

★ 5 annual personal work summary reports for 2021

★ 2021 year-end personal work summary for department heads

★ 2021 year-end Excellent personal work summary (5 articles)

★ Excellent personal year-end work summary sample 2021

★ 5 annual work reports of department heads in 2021