"Nankang" completely covers seven subsystems required by the specification. Based on the management platform of Nankang system, the system has successively built registration management subsystem, surveying and mapping and achievement management subsystem, project management subsystem, online filing subsystem of newly-built commercial houses, online filing subsystem of stock houses, statistical analysis subsystem and information release subsystem, forming an organic whole of data integration, resource sharing, collaborative office, decision support and information release.
Each subsystem is divided into three levels: basic service layer, business management layer and decision support layer, which fully supports the five categories of data required by the specification.
1. Rich functions
"Nankang" covers seven businesses required by the specification, and provides rich functions in each business, considering both the integrity of data collection and the convenience of business operation, providing more than 200 statistical analysis functions for leaders to assist in decision-making.
2. Measurability
"Nankang" has a strong expansion ability to support the changes in real estate business, including:
Support the dynamic expansion of business systems: new real estate business systems can be seamlessly built on this system.
Support flexible process customization: it is realized by Nankang workflow technology, and the business process is changed as needed.
Support flexible localization strategy: By modifying the configuration table, the system can quickly meet the business needs of different cities.
Support integration with third-party systems: It can be easily integrated with related systems through interfaces such as mutual checking of drawings, WEBGIS, map distribution and archives.
Support a variety of peripheral devices: such as USB flash drive, second-generation ID card reader, digital camera equipment, scanning gun, etc.
Step 3 be light
The system environment supported by Nankang includes:
Operating system: WINDOWS, LINUX, UNIX.
Database: ORACLE 9i, 10g
Application server: WebLogic 8.1/9.2 Tomcat 5.0 WebSphere 6.1Apache 2.0.
Step 4 perform
Support tens of millions of records of data.
Support ten thousand people online.
7 x 24 hours stable operation.
Nankang Call Center System (NK Call Center System) came out in 2003, which is mainly used in all kinds of call centers, especially those that provide BPO.
This year, with the development of enterprise business and the improvement of management requirements of various institutions, the demand for call center business applications in small and medium-sized enterprises and institutions is increasing. Another phenomenon, in view of the gradual retreat of the upsurge of self-use call center construction, with the continuous changes in the application scope, application level and application depth of small and medium-sized enterprises' call center business, the construction of outsourcing call centers has gradually increased. At the same time, due to the rise and expansion of call center business service outsourcing, the traditional call center business application system can no longer meet the requirements of business applicability, so it is necessary to provide an outsourced call center system that can flexibly adapt to various business applications and serve different types of enterprise applications.
Main features:
Flexible business applicability
Can meet the business needs of various enterprises and institutions for call centers;
The system can customize the display page by the user;
The system integrates workflow, which can configure different business processes to realize work order processing such as telephone consultation business, telephone shopping business and complaint suggestion;
The system integrates professional report system, which can be customized by users to display the most suitable report.
……
Standard call center function
Nankang call center system includes complete call center business telephone incoming and outgoing functions;
Including IVR, fax and other functions;
Including CRM database (mother library) management function;
Seamless integration of incoming and outgoing telephone service processing;
Including complete quality inspection functions: recording, monitoring, etc.
Comprise a knowledge base function;
Including complete management functions of employee and operator system authority and flow management authority;
Including the two-way information sending function between employees and operators, operators and operators.
……
Optional construction mode
The call center with small seating capacity can adopt industrial computer/board mode;
Call centers with large seating capacity can use modes such as switches. In order to facilitate the upgrade and expansion of the original call center system, even if the CTI proxy module is used in the system design, the existing investment of the original software and hardware can be easily utilized.
Have a large number of users
The users of Nankang call center system have covered dozens of customers such as telecom operators, banks and call centers. Among them, many enterprises provide professional call center outsourcing services;
Cai (Computer Aided Market Research System) Series Products 1, "Telephone Interview Expert"
The software of "telephone interview expert" is Shanghai Nankang Technology Co., Ltd. | it cati| cati | CAPI | Cai |CAWI| Shanghai Nankang Technology Co., Ltd. | Telephone survey it cati | Telephone marketing CATI | Telephone interview expert it cati | Interview expert it cati | Interview expert NET-FGD | 2002, Internet survey expert it cati launched the first one with independent knowledge in China. After years of development, the computer-aided telephone survey system has gradually become popular in China, and the "telephone interview expert ITACATI" system has appeared in professional market research institutions and universities (sociology, marketing, statistics, journalism and communication, etc.). ), government agencies, China Academy of Social Sciences, health institutions, large enterprises, call centers and other institutions. It is widely used in brand awareness research, product penetration research, brand market share research, product advertisement arrival rate research, post-advertising effect tracking research, consumption habit research, consumer lifestyle research, customer satisfaction survey, service quality tracking survey, product (guarantee) registration, household goods test, social hot spot survey, social public opinion survey, city life survey, health problem survey, customer return visit, telemarketing and many other fields.
In 2008, there were more than 200 telephone interview experts software customers, with nearly 7,000 installed seats, and users spread over more than 20 regions of the country, becoming the first brand of domestic telephone survey software!
2. Expert interviews. "
Whether CAI (Computer Assisted Interview), a technology widely used in developed countries in Europe and America, should be used in market research is no longer a question to be discussed. More and more professional business investigation agencies, government agencies and universities in China have been actively using this technology. At present, the computer-aided telephone interview system (CATI) is the most widely used, and the computer-aided personal interview system (CAPI) has also entered a period of rapid development.
"Yikapi" is another masterpiece carefully created by Nankang Technology after the widely acclaimed "Yikapi" product for two years!
Strong user base, expert team, two years' brewing preparation and millions of R&D funds have laid a solid foundation for Itacapi to become a leader in domestic similar products as soon as it was born.
3. Focus group discussion system
Qualitative research is no stranger to the public. Brainstorming and interviewing people on TV all fall into this category. Focus group discussion is a qualitative research. Abroad, some developed countries in Western Europe introduced computer-aided technology and established various focus group discussion systems (FGD), which brought many new development opportunities for qualitative research and made some breakthroughs.
The development of foreign focus group discussion system (FGD) has mainly gone through three stages: 1, FGD system based on analog signals, and the iconic equipment is video tape and TV set; 2. FGD system based on digital signal, its iconic equipment includes video recorder, DV, projector, etc. 3. FGD system based on IT technology, its iconic equipment is computer, DVR hard disk video recorder, network Yuntai camera, etc.
4. "Interview Expert Network -FGD.
Looking at the interview systems used in various industries in China at present, most of them are based on the second generation digital signal equipment. The system architecture is mainly hardware equipment, and the functional application still stays at the basic level of video acquisition, processing and storage. The mixer, switchboard, keyboard controller and other equipment are very complicated and inconvenient to operate. In addition, it lacks the support of powerful and flexible computer software. In project management, resource allocation, information exchange and data,
Under such circumstances, Shanghai Nankang Technology, with years of experience and technical strength accumulated in the field of computer-aided investigation software, launched a computer-aided interview software based on the third generation IT technology-"Interview Expert Network -FGD". The introduction of "interview expert" software is a new attempt of computer-aided interview in the field of qualitative interview, which is the first in Nankang Company. Based on Internet communication protocol, it integrates the functions of instant communication, real-time investigation, video conference, centralized control, digital storage and quick audit. It has the characteristics of low investment, fast operation, good quality and high efficiency. It can not only meet the needs of teaching practice such as professional groups and case work in colleges and universities, but also be widely used in psychological consulting laboratories, group discussions and individual interviews in market research companies, statistics bureaus, China Academy of Social Sciences and other institutions, with remarkable results.
5.ITACAWI (network survey expert)
ITACAWI (network survey expert) is a new generation of computer-aided network survey software launched by Shanghai Nankang Technology Co., Ltd. | Itacati| cati | CAPI | Cai |CAWI| Shanghai Nankang Technology Co., Ltd. | Telephone survey it acati| Telephone marketing CATI | Telephone call back to CAWI| Telephone interview expert itacati| Interview expert itacapi| Interview expert NET-FGD| Network survey expert itacawi. It integrates the functions of project management, questionnaire management, sample management, execution management, answer sheet inspection, statistical analysis and so on. It is professional in function and uncomplicated in operation, which can effectively improve the efficiency of questionnaire writing, investigation and publication and the quality of data collection. It is not only your ideal online survey tool, but also the best substitute for traditional questionnaire survey!
Computer room weak current engineering solution UPS power supply
Capacity design, working mode design, equipment selection, installation, debugging and daily maintenance of UPS uninterruptible power supply and backup battery system.
Scheme design, equipment selection, installation and debugging, daily maintenance, etc. UPS remote monitoring system and battery online remote monitoring system.
Computer room environment and electronic monitoring system
The computer room environment and alarm monitoring system are controlled. It mainly includes camera centralized remote monitoring, water leakage detection, infrared alarm, access control, temperature and humidity detection and other parts.
System integration solution basic network platform
Integrated wiring
Construction of LAN interconnection based on Ethernet and ATM technology
WAN Interconnection Construction Based on PSTN, ISDN, DDN and SDH Technology
Wireless network construction based on IEEE 802. 1 1a, IEEE 802.1b and IEEE 802.1g.
Construction of MPLS-VPN and SSL-VPN
Servers and storage platforms
Provide server integration for UNIX, Linux, Windows NT and other operating systems.
Storage solutions and implementation based on DAS, NAS and SAN
Network security and management
Provide departmental and enterprise-level network security solutions, including internal and external network security, distributed security, virus prevention, vulnerability detection, security policy design management and other content consultation and implementation.
Provide enterprise network management solutions of different scales, including network system management, server performance management, computer resource management and other related products.
Backup and disaster recovery
Provide data backup and disaster recovery solutions and implementation. Including backups based on different operating systems and data platforms, the mode is "backup host+backup software+tape drive/tape library/virtual tape library". Disaster tolerance construction includes data-level and application-level disaster tolerance.
software platform
Provide integrated services for software platforms such as Linux, Oracle, SQL Server and WebLogic, including dual-machine fault tolerance of Linux+Oracle/SQL Server and dual-machine fault tolerance of MCSC+Oracle/SQL Server.
outsourcing service
Customize different outsourcing services for different customers. See the "Outsourcing Services" column for details.