Legal basis: Measures for the Administration of Hospital Complaints

Seventh hospitals should formulate emergency plans for major medical disputes, and

Organize and carry out relevant publicity and training work, improve the professional ethics of medical staff, and enhance

Service awareness, legal awareness, improve the communication ability between doctors and patients, and resolve conflicts and disputes in a timely and effective manner.

Article 8 A hospital shall establish a complaint management responsibility system and medical quality and safety management.

Combined, improve the communication system between complaint management department and clinical, nursing and medical technology departments, improve medical quality and ensure medical safety.