After-sales service telephone number: 400-017-110 (click on the number to dial quickly).

Thank you for using our products. We are honored to get your favor! We improve ourselves and manage with heart. Company commitment: quality assurance * *, low price in the whole city, original parts and after-sales guarantee. Do everything according to the customer's requirements.

After-sales maintenance process:?

1, call customer service 400 for repair, and briefly describe product failures and phenomena.

2. The customer service personnel arrange the maintenance engineer in the city where the user is located to contact the user according to the products that the user has reported for repair.

3. Maintenance personnel communicate with users by telephone (determine the time of failure and on-site service) and ask users to keep the telephone open during maintenance.

4, maintenance personnel on-site inspection, such as production maintenance master need to quote before maintenance.

5. The customer service staff will call back.

In order to provide users with a better and more convenient after-sales service experience, the maintenance center has been committed to building a harmonious and healthy after-sales service environment with manufacturers and users in the spirit of not forgetting you and me.

With the continuous progress of science and technology, life has become more and more intelligent. Even we don't have to bother cooking as before. All kinds of kitchen stoves are favored by people, and gradually enter people's kitchens after sale. Nowadays, many people use it in the kitchen, and any electrical appliance will break down if it is used for a long time. So, what are the common problems after sale?

Maintenance methods of common faults after sale

First, the after-sales display screen is not bright.

1. If the power cord is scattered or missing or the plug is damaged, refer to the wiring diagram and repair or replace it after inspection.

2. If the power board or computer board is damaged, please repair or replace it after inspection.

Second, the after-sales fan does not turn.

1. If the power cord is scattered or missing or the plug is damaged, refer to the wiring diagram and repair or replace it after inspection.

2. If the power board or computer board is damaged, please repair or replace it after inspection.

3. When the temperature rise of the motor exceeds 125 degrees, it can return to normal after cooling, otherwise the motor may burn out and need to be replaced.

4. Grasp the poor contact of the wiring plug and check the plug with reference to the circuit connection diagram to ensure good contact.

5. The capacitor is damaged and needs to be replaced.

Third, it is difficult to ignite after sale.

1, the ignition knob didn't turn 90 degrees, the air outlet was too small, and the air didn't flow well, so it couldn't burn normally. Precisely operate the rotary ignition knob in place.

2. Ignite Mars weakly, and replace the battery.

3. The gas path does not circulate. Whether the gas path between the gas main pipe and the gas branch pipe circulates depends on whether the nozzle is blocked.

4. The ignition slot of the fire cover is not aligned with the ignition needle. Just rotate the aluminum cover to align it.

5. The ignition slot of the fire cover is blocked, and the plug of the ignition slot is cleaned.

6. There is more air mixed in the trachea, and the ignition time is prolonged until the air in the tube is completely exhausted.

7, ignition electrode oxidation, can be cleaned with a dry cloth.

8. The metal hose is bent or flattened. After correcting the metal hose, see if it leaks.

Fourth, after-sales ignition often turns off automatically.

1, thermocouple (ion inspection needle) has no flame, which has been corrected.

2. The thermocouple is not on fire normally, so debug the inner ring baffle.

3, pulse igniter or solenoid valve is damaged, check and replace.

5. Bad after-sales flame

1, the gas path does not circulate. Whether the gas path between the gas main pipe and the gas branch pipe circulates depends on whether the nozzle is blocked.

2. If the gas quality is poor or the bottle bottom is weak, replace the gas.

3. The incinerator is partially damp and normal after natural drying.

4, fire hole blockage, clean up the fire hole blockage.

5. If the fire cover and aluminum cover are not in place, put the fire cover into the locating pin.

6. The damper is not adjusted properly, and adjusting the damper makes the flame best.

6. Abnormal sound after sale

1, the gas quality is poor or the bottom of the bottle is weak, so the gas should be replaced.

2, fire hole blockage, clean up the fire hole blockage.

3. If the fire cover and aluminum cover are not in place, put the fire cover into the locating pin.

4. The air door is not adjusted properly, and adjusting the air door makes the flame best.

Seven, after-sales disinfection cabinet doesn't work.

1. If the power board or computer board is damaged, please repair or replace it after inspection.

2. If the cabinet door is not closed or deformed, close the cabinet door or reshape the magnetic sealing strip of the cabinet door.

3. The door control switch is damaged and replaced.

Eight, the after-sales induction cooker is not working properly.

1, the pot doesn't meet the requirements at all, so the credentials are applied for introduction and the pot is applied accurately.

2. The bottom of the pot is not satisfied as a whole, so change to a flat-bottomed pot.

3, the placement position deviates from the middle, and the pot can be placed in the middle of the ceramic plate.

What should I pay attention to after use?

1. After being used in a closed kitchen for a long time, open the window to let the air circulate, so as to avoid insufficient oxygen in the air, resulting in incomplete combustion and carbon monoxide poisoning.

2. In case of gas leakage, be sure to stop the application immediately, immediately turn off the main switch of the gas source, open the doors and windows, and let the air circulate. Then check the cause of air leakage in real time, and then apply it after the fault is repaired. In case of air leakage, it is forbidden to ignite or switch electrical appliances to avoid explosion.

3. Make sure whether the knob is turned off after cooking, and then turn off the main switch of air supply.

4. When cooking, if the soup overflows the pan, take out the oven head in real time and clean it with a brush to avoid the blockage of the fire hole and ensure the normal combustion of the oven.

5. Don't scratch the surface of the panel with hard and sharp objects to avoid scratching the kitchen surface, and don't beat the panel hard. Avoid whitewashing the flame with baffles, and do not place flammable items around the cooker. Children should not use after-sales service to avoid accidents.

6. In the process of using the disinfection cabinet, if you find that you can simply see the light emitted by the ozone ultraviolet lamp without passing through any light-transmitting objects, you should stop using it immediately and ask professionals to repair it. If the ozone ultraviolet lamp is damaged, a high ozone ultraviolet lamp with similar power and wavelength must be replaced.