The work summary of the property manager is a reflection and improvement on the problems and gains I have encountered in my work for a period of time. Only by clarifying your own shortcomings can you make better progress, correct yourself and improve your working ability. Let's share the work summary of the property manager.

Summary of Property Manager's Work 1 I started to work in the property industry on June 20th, 2008. In this short period of six months, I deeply realized that property management is a special service work. In my work, I am strict with myself, set an example, treat people or things fairly and fairly, work conscientiously and meticulously, and try my best to make the company, service units and owners satisfied and recognized.

In order to sum up experience, learn from each other's strengths and further improve the property work, I also made the following summary of the property work in these months.

First, we should be "responsible, caring, patient and open-minded".

1, sense of responsibility: first of all, we must strictly implement and clarify our post responsibilities. As far as our work is concerned, it is our responsibility to serve the unit and the owner from the interests of the unit and the owner. I think each of us doesn't want to be an "irresponsible, irresponsible person". Clear your job responsibilities, and you will know what you should and shouldn't do. In this way, you will conscientiously do your own work, take the initiative to do anything within the scope of your job responsibilities, without waiting for the leadership to arrange;

2. Love: A good employee should have enough work experience and a careful and enthusiastic work attitude. I think he should also have love. Love is also a magic weapon for us to do a good job. We should integrate our "love" into the environment and work;

3. Patience: strengthen the sense of work concept and purpose, establish the people-oriented thought, and try to do practical things and do good things for the owners as much as possible. In other words, we should patiently, sincerely and seriously solve problems and do a good job. Only in this way can the work be done well, carefully and solidly, and the practical problems encountered in the work can be effectively solved.

4. Modesty: At work, we must work down-to-earth, learn modestly and ask for advice modestly. Learn from the property predecessors with an open mind, sum up lessons and accumulate experience, and treat the work sincerely.

Second, we should treat our work with a full and optimistic attitude.

The society lacks understanding of the property industry, and many people look down on the property staff, but we must face it with a good attitude. Don't complain too much at work, be positive and optimistic in your mind, and don't stand still.

Third, set an example at work and be strict with your work attitude.

During my work, I will strictly abide by various rules and regulations, be strict with myself, ensure that I can provide quality services to my customers in a down-to-earth manner, and do practical things and do good things in my post.

Fourth, improve professional level and moral cultivation.

If you really want to improve your professional level and create more wealth for enterprises and individuals, you must be strict with yourself, not be sloppy, study hard at work and become a work expert; Strengthen moral cultivation, have a clear understanding of their own shortcomings, start from bit by bit behavior, and become an example for other colleagues in terms of dress, manners, respect for the elderly and love for the young, fairness and integrity, and social morality.

In the future work, I will continue to work hard, constantly sum up all aspects of experience and make my own contribution.

Summary of property manager's work 2 20xx years' work hurried by in the busy work of all the staff of * * family, without even waiting for us to turn back. 20xx year-round work is an important and crucial year for the company to seek development. Years ago, the company put forward the business philosophy of "grasping the target, focusing on profit, doing everything possible to generate income, doing everything possible to serve customers and participating in market competition in time", which made the management office realize the cruelty of competition under the market economy system. * * Home is a property developed earlier by the group company. All kinds of public facilities are in the aging stage, and some aging facilities must be replaced. This will increase the difficulty of management and the cost of daily maintenance.

In order to keep up with the pace of the company and bear the baptism of market economy competition mechanism. At the beginning of 20xx, the Home Management Office formulated the working goal of "orderly management, standardized service, brand building and efficiency improvement". All staff of the management office earnestly follow this principle, and Qi Xin makes concerted efforts to forge ahead, actively seek new profit growth points and provide all kinds of paid services. Thanks to the unremitting efforts of all the staff, breakthroughs and substantial progress have been made in all aspects of work in the past XX years, laying a solid foundation for the future work of the management office and creating a good situation.

In order to sum up experience, find the gap, plan the prospect, and push the work of xx to a new level, the work of XX is summarized as follows:

First, actively carry out various business activities to improve economic efficiency.

* * Home Management Office has made great efforts in cost control during its 20xx years of work, which enabled the management office to break through zero profit for the first time and create hard-won economic profits. After 20xx's work was launched in an all-round way, in order to seek greater profit growth point, the management office called all employees to analyze and brainstorm ideas under the framework of the company's objectives and business ideas, and worked out business projects suitable for their own development according to the actual situation of the * * home community.

* * In the first half of the year, all members of the Housing Management Institute actively carried out various paid business service activities. Such as "home cleaning service; Children pick up and drop off; Housing agency and other paid services. All the staff use the rest time to work overtime and carry out various paid services. All the staff in the family ***9 people carry out various business activities under the premise of ensuring the normal living order of the community. All the staff of the management office, regardless of gains and losses, use their rest time to carry out various paid services.

Do household cleaning, cleaning can not be done, security personnel to assist. Even the night shift staff have to take half a day to help. 20xx 1 month is the peak period of housekeeping. In order to let the management office make full use of this precious time to create profits, on the premise of ensuring the normal work of the community, the housekeeping service is taken four times a day, so all members of the management office are creating profits every minute.

No pains, no gains. As of June 10, the housing management office has generated a paid service profit of 10028 yuan, which has created certain economic value for the company.

Second, win new profit growth points with efficient and high-quality services.

* * Home is an earlier project of the group company. The residential area is small, although the occupancy rate is high, but the household resources are not very rich. After several years of running-in with the owners, the property management company has formed a relatively mature management and operation mode. Owners have also recognized the property management company, but due to the small area, low fees and insufficient funds for property management, it is impossible to guarantee the normal operation of property management. According to this situation, the management office adjusts its working ideas in the 20xx annual work, while ensuring the stability of all work in the community, it uses existing resources to win new profit growth points, and makes up for the losses caused by the small management area by adding new points; On the other hand, Sunshine Home has been running in a relatively stable management mode. In the relative property management activities, highlighting the service mode of owner first only requires the brand not to pay attention to profit. XX years, the company's overall thinking adjustment. As a * * home management office, we should maintain the stability of property management and create corresponding profits. In view of this situation, the management office innovates based on the existing management service mode, and the management fee is raised by service, so that the owners can feel the value-added services provided by the property, which is convenient for the management office to adjust the fees in time.

At the end of the work in the first half of XX, the management office raised the service fee of * * home property management, which rose to 0. 13 yuan per square meter on the original basis. In this case, we need to win the owner's approval for the increase in cost with better service. After difficult explanation and communication, the management office finally raised the property management service fee to the highest standard in the national standard in July, which made the management office produce a new economic growth point.

Third, increase revenue and reduce expenditure, reduce costs and improve efficiency.

1, strengthen the charge.

In view of the fact that property management is a service industry with high investment, high cost and low return. To ensure that the work of the management office continues normally, it is necessary to control the various expenses of property management and ensure that it is collected in full and on time. By the end of June 1 1, the charging rate of the management office had reached over 98%.

2, practice strict economy, reduce costs and find a model essay.

This year, all staff of the management office will inherit and carry forward the fine tradition of 20xx, and always establish a sense of cost and economy. Strictly control the expenditure of various management expenses to minimize the expenditure of various expenses. By the end of June 1 1, the expenditure was 28,243 yuan less than that in the same period.

Through the sweat of all the staff in the management office, the work of * * Home in the first half of the year was solid and fruitful. By the end of 1 1, the completion rate of income target has reached 124%, and the profit has reached 56,336 yuan. How to carry out the work in XX, and whether this good development momentum can be maintained? Below I will elaborate on the implementation plan and work objectives of * * Home Management Office in the second half of the year.

First, consolidate the new profit growth point in XX.

In XX, the housing management office raised the property management fee and garbage disposal fee. In XX, the management office will focus on the collection and explanation of property management fees.

Second, further seek new business projects, break through the routine, develop externally and radiate the surrounding areas.

XX years' work practice has proved that it is effective to develop a variety of business ideas. In the work of XX years, * * home will be more open on the existing basis, and business activities will not be limited to the community, but will develop horizontally. Use existing resources to create every profit.

Three, improve management, people-oriented, steady development

People can create everything, and the management office will strengthen management in XX years' work, improve the overall quality and cohesion of employees, carry out all work with people as the foundation, and make all employees of the management office move forward in a proactive direction in the process of managing services.

A sweat and a harvest, * * home management office staff in obscurity, conscientious, but also constantly accumulate profits and customer satisfaction. Although I have made some achievements in XX, I can't relax my work in XX. We believe that * * Home Management Office will write a new chapter in XX years' work under the correct leadership of leaders at all levels of the company.

Summary of property manager's work 3 It seems as if it happened yesterday when I applied for xx property customer service post, but now I have changed from an ignorant student to a xx member with important job responsibilities, and from a stranger to a familiar customer service job.

Many people don't know about customer service, and feel simple, monotonous or even boring, but they just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, to become a qualified customer service staff, you need to have considerable professional knowledge, master certain work skills, and have a high degree of consciousness and sense of responsibility, otherwise there will be many mistakes and dereliction of duty in your work.

The front desk is the information window of the whole service center. Only by keeping the information channels open can we help to carry out various services. Customer service personnel should not only receive all kinds of repair reports, consultations, complaints and suggestions from the owners, but also follow up the work of various departments in time and pay a return visit to the completion of repair reports.

In order to improve the work efficiency, the front desk should be responsible for the statistics and filing of all kinds of information while keeping the reception records, so as to make all kinds of information more complete, more convenient to find and maintain the integrity of the original materials, and all work should be carried out according to the standards. The following is a summary of my work.

I. Main work contents

According to the requirements, file and manage the owner's files, and track the updates and changes in time; Timely reply to the owner's repair request and consultation, and record it on the owner's information registration form; Handle the procedures and certificates of the owner's house expropriation, occupancy and decoration, and file the owner's information, files and keys; Classify the problems reflected by the owner and contact the construction party for maintenance, tracking and feedback;

Accept all aspects of information, including the owner, decoration unit, real estate company, construction unit and other information, notify relevant departments and personnel for processing while making records, track this process, and pay a return visit after completion; Data input and file arrangement. Seriously input and print the company's information documents and relevant meeting minutes, make forms and documents according to the work needs of various departments, and draft statements; Replacement and use of old and new forms; Complete other tasks assigned by superior leaders.

In the process of completing the above work, I learned a lot and grew a lot. The tempering at work has shaped my character and improved my psychological quality. As a person who has just entered the society and has not enough work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work. Fortunately, with the help of company leaders and colleagues, I dare to face difficulties, accept challenges and gradually settle down.

In xx Property, I deeply realized the true meaning of professional and smiling service. The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should concentrate on your work, worry about customers and always smile, because I represent not only my personal image, but also the image of the company.

Second, the importance of details.

Because the details are "small", they are often despised or even ignored, which often makes people feel cumbersome and have no time to take care of them. Every day in xx, I understand that the details can't be neglected and sloppy; Whether it is the scrutiny of every line and punctuation of the notice, or the service emphasized by the leaders, there is no dead end in hygiene, and so on. I deeply realize that only by going deep into the details can I get a return from it; Details bring benefits and details bring success.

Work and study have expanded my talents. When I worked hard to complete every task assigned to me by my superiors, I got the support and affirmation from my superiors. The layout of Christmas and New Year's Day just made two days ago was the first one I made myself. When the plan was unanimously approved by everyone, my heart was filled with the joy of success and the responsibility for my work. As for the layout of the publicity column, the park sign system and the layout scheme of the Spring Festival community, I will take it seriously and responsibly and try my best to do it well one by one.

Third, correct the shortcomings in the past work and constantly improve yourself.

Consciously abide by the company's various management systems; Study hard on property management knowledge, improve communication ability with customers, and improve customer service reception process and etiquette; Strengthen the ability of copywriting; Expand various job skills, such as learning the operation of PHOTOSHOP and coreldraw software; Further improve your personality, improve your patience with work, pay more attention to details, and strengthen your sense of responsibility and enthusiasm for work; Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

Fortunately, I can join the excellent team of xx Property. The cultural concept of xx and the working atmosphere of customer service department unconsciously infected and promoted me. Let me learn at work and grow in my study; Also determined the direction of efforts. At this moment, my goal is to challenge and surpass myself in the new year's work and make greater progress with the company!